Firmin Gorra Diallo . Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Westlake, Texas, Us

Responsible for agile maturity management, SAFe adoption, value stream management, Agile coaching of multiple ARTs. Currently focusing on creating the implementation roadmap to help us move from project to product mindset.

Westlake, Texas, Us

Servant leader multiple scrum teams with Stock Plan Services Technology . Working on a variety of projects and initiatives. Responsible for scheduled and sustainable quality software increments delivery with an agile mindset.

Dallas, Tx, Us

• Responsible for consulting with global partners, MoneyGram Operations and IT, and sales teams to provide technical consultation and support, project management, and in-depth technical education on MoneyGram’s integrated services. • Develop and deliver technical education aids, presentations, demos and file layouts to existing and prospective partners based on the partner’s technical and operational requirements. • Collaborate with cross-functional teams and regional counterparts to understand partner needs and document specific requirements and configuration. • Develop project plans, budget management, timeline and status reporting for each of these integrated partner installations. • Take into account any Compliance, Regulatory and Legal obligations to align the integration needs accordingly. • In-depth Subject Matter Experts on MoneyGram systems and the integration suite for each. • Directly responsible for working closely with the partners to facilitate testing, project manage the life cycle to final certification of the interface or integration.

Dallas, Tx, Us

Elicited and translated business needs into functional and non functional requirements. Served as liaison between technical operations and cross-functional business teams to facilitate resolution and deliver solution to key receivers. Consulted with functional unit management and personnel to identify and document business specifications and objectives, current operational procedures, problems, input and output requirements, and levels of system accesses. Participated in user acceptance testing of new system functionality. • Implemented product releases to improve global call centers browsing speed which increased productivity by 20%.• Supported company-wide roll out of SharePoint as a SME for our Denver location by gathering user and system requirements, creating training documentation, and facilitating training.

Dallas, Tx, Us

• Re-architerctured and recreated a series of web sites for call center personnel designed to improve navigation and findability• Successfully worked to implement a new web site user interface for MoneyGram contact centers• Database maintenanceo Created a content management system based on a push methodology where call data triggers the push of the country restrictions to MoneyGram reps servicing our customers as part of FFUIo Enhanced this system by also pushing agent restrictions and procedures and decision trees to help the reps not to have to search for this content as a part of GUI or ServiceWorks• Researched and helped build a business case for a new content Management system for my content Management team. The CMS I found would pay for itself in a matter of months. Ingeniux was adopted by Marketing• Innovate, improve processes and well as anticipate and troubleshoot project related issues • Create, maintain, and develop presentations or content to variety of audiences using different media

Advanced Scrum Master Certification, Agile Software Development

Certified Scrum Master, Agile Software Development

Bachelor Of Science (B.S.), Biology, General

Associate Of Science (A.S.), Biology, General

Certified Scrum Professional, Agile Software Development

Executive Program Certificate, Leading Organizations For High-Velocity Performance