Firoj Khan Email & Phone Number

Delhi, India

Noida

Lync Support and Implementation with Enterprise Voice with multiple locations.

Job Responsibilities: Level 3 support on MS Exchange 2003/2007 for corporate Customers (Motorola and freescale) Implementing Disaster Recovery procedures and drills Timely resolution of technical issues as per SLA Analyzing and troubleshooting exchange problems (disk space issues, database integrity and mail flow, mail routing, mail queue in server) through event viewer and resolve the issue. Patch management and hot fix analyzing, testing and installation of critical patches released by Microsoft. Troubleshooting mail flow related problems. Using Message Tracking for problem isolation and troubleshooting. Maintaining and troubleshooting Exchange and windows 2000/2003/2007 environments globally for Computer Science Corporation client Motorola and Freescale Monitoring backup of exchange server to check the trasaction log file has been Pureged after the backup Managing mailbox store and making strategy to separate the stores for high availability We are managing their globally located exchange and windows environment Using Monitoring tool such as RILO (HP Server management tool), DRack (Dell remote management tool) ticketing tool Infra, Remedy HP Open Veiw.. Managing Exchange environment through MOM server Monitoring and managing Ironport mail gateway for sending mails external world and setting up spam filtering. Using cluster environment for exchange server for three sites (two node cluster). Microsoft BPOS Migration from Freescale to MS was successfully completed.December 2006 ­ November 2007

Job Responsibilities: Level 2 support on MS Active Directory and MS Exchange for Large Enterprise Customer (Nokia) Implementing Disaster Recovery procedures and drills Adherence to ITIL procedures Timely resolution of technical issues as per SLA Knowledge of LAN/WANT (TCP/IP). Basic Administration and troubleshooting of sendmail inbound and outbound mail gateways on Linux enterprise platform Monitoring exchange task (disk space, database mounted and over flow mail queue in server) through event viewer and troubleshoot the problem. Huge mailbox move activity. (3000 or depend on the need) on non office hour as per the ICM Ticket and Work order for Database re initialization. Planning and completed GMB (Global maintenance plan) with association of level 3 support Troubleshooting mail flow related problems. Maintaining and troubleshooting Exchange and windows 2000/2003 environments globally. Monitoring and taking backup of exchange server via data protector Monitoring backup of domain controller through Networker administrator We are managing their globally located exchange and windows environment Using Monitoring tool such as OVO, ESL, IPMonitor, Remedy, Mail check, RILO, Infoaboard (management information tool).

(Multi domain environment), (Windows and Linux Platform Exchange and; Job Responsibilities: Installation and Configuration of Servers: - Application Server, Data Server, VPN Servers, Printer Server, Mail Server. Windows Update Server,.Net, SQL Server, IIS, Microsoft Visio.(Exchange server 2000); Remotely manage US's Network (Exchange Server Widows Active directory through Terminal Server and troubleshooting their desktop issues via goto meeting remote online tool) Taking Backups: - Daily, Weekly, Monthly, And Incremental. On Tape Drive, Rev Drive of company's Important Data. Maintaining the Networks:- Switches, Cabling Installation Troubleshooting Of Software's Problem Solving both Hardware As Well As Software Knowledge of VOIP H.323, G.729 ,G,327 Codec's Managing their VOIP area and maintaining the Audio codes and Cisco ATA for VOIP technology. Remote Desktop set up using VNC and Remoteus, Dame Ware, Windows terminal Server (RDP) Installing Linux 9.0,7.2, 8.0 centos, Unix and Monitoring, maintaining and troubleshoot qmail server (7.2, 8.0), Managing their proxy (squid) and configured as per the business need. General Troubleshooting Hardware as well as Software, Installation software of .Net SQL (2000/2005) Exchange, Data junction, Infragistic, IIS, Visual Source Safe, Visual Studio Managing All the Servers Domain work which comprises with , VPN, router monitoring Mailing Server (Exchange server at their US office) (qmail

Job Responsibilities: Worked as a team member in Reliance Info COM, Dehra Dun whereby the team made the entire Networking (with cabling and installation; used with router and switches) for the company. I have worked in Reliance Web World Dehra Dun as a team member on contract base we have made whole cabling and thereProjects Undertaken: 1. Network Implementation Cabling Switches and Desktops at Reliance Web World, India Project Scope: Installation of Cables CAT 6 for Reliance new office Dehra dun Branch. Setup of Layer 3 switches and jack paneled crimping and punching. Installation of more than 50 desktops.

Education record

B.Com

Diploma In E, Commerce