• Exceeded monthly sales goals and new customer penetration in a regular basis. • Responsible for consistent growth in new business for the store and provided great customer service for the existing client. • Employ customer satisfaction and follow up efforts above and beyond the standard, resulting in a 33% increase in repeat business and personal referral. • Cultivating relations with local community and small ethnic group by sponsoring their cultural event and resulting referral business and increase showroom traffic for the store. • Complete understanding of Internet Sales and Digital Automotive Retailing.

The Herb Chambers Companies represent the greater metropolitan areas of Boston Massachusetts, Providence Rhode Island as well as Worcester Massachusetts with automotive sales, parts, service and financing

New and Pre-Owned Vehicles sales. Working with Lasco customers to ensure the best value and 100% customer satisfaction. As a Lasco Sales Consultant, the Lasco sales staff stands apart treating each customer with professionalism, listening to needs, and addressing any concerns along the way. • Sold 120 cars sold in approximately 10 months generating more than $3 million in revenue for store that generates more than $35 million in annual sales• Communicate with more than 60 prospective buyers per day through walk-in visits, outbound calls, and internet to encourage customers to visit showroom floor in dealership resulting in a 17% closing ratio, and a 11% closing ratio via the web• Provide exceptional customer service from point of sale through final transaction helping generate an average gross profit of $3,100 per vehicle sold resulting in 100% customer satisfaction per customer surveys• Collaborate with team of six sales consultants, including team leader, and special finance team to relay product expertise and to negotiate a deal with customers who have no-credit and bad-credit• Participate in frequent community service and fundraising events in the local community resulting in raising more than $2,000 for special “Drive 4 UR School” event

Project Name: Explore Business Sustainability issues for firms can utilize to bolster their competitive advantage• Scrutinized reports of data duplicates or other fatal errors • Managed data collection by meeting, paper and electronically

• Redesigned organizational strategy by conducting market research with goal to improve marketing efforts resulting in helping secure two projects expected to generate more than $3 million in annual revenue• Collaborated with Managing Director to analyze previous sales trends and to redefine company’s existing business model to increase profits• Managed a small staff remotely to ensure organizational goals and objectives were met given tight deadlines and competing interest

Project Name: Shift Global Economic Centers of Gravity• Collaborated with Dr. Yener Knadogan (Associate Dean and Associate Professor of International Business) and other staff to support research for multiple publications• Analyzed large data sets and performed data entry using Excel and Access while scrutinizing reports of data duplicates or other fatal errors to ensure accuracy• Managed data collection electronically and in person while conducting other duties as assigned

• Provided mentorship to the exchange student to learn Bangladeshi culture and language• Arranged study tour for exchange students to explore Bangladesh• Provided extensive support to the program coordinator towards program development ideas