I am appointed as the Sales & Servicing Agent for Etihad Holidays. My activities spanned over the organizational growth of the company as well as managing operational aspects. My range of activities include following up new business opportunities, setting up meetings, conducting market research, communicating travel product developments to prospective clients across UAE, Middle East & UK market.I was tasked with executing effective sales strategies to achieve business growth objectives… Show more I am appointed as the Sales & Servicing Agent for Etihad Holidays. My activities spanned over the organizational growth of the company as well as managing operational aspects. My range of activities include following up new business opportunities, setting up meetings, conducting market research, communicating travel product developments to prospective clients across UAE, Middle East & UK market.I was tasked with executing effective sales strategies to achieve business growth objectives alongside maintaining quality standards and then leading implementation of the industry’s best practices. This I achieved by assessing market requirements, travel product capabilities and future industry trends while interfacing with marketing, sales other key departments.Additionally, I am well experienced in leading client engagement, delivering excellent service to existing customers as well as converting potential prospects through active efforts in call and email communication. I also assist in continuous process improvement initiatives along with monitoring the ticketing queue & ensuring agreement compliance.Highlights:Successfully administered flight bookings for QUDWA 2017 Global Teachers’ Forum organized by CPCManaged 250 guests arriving into Abu Dhabi and Dubai from around 85+ cities resulting in revenue generation of AED 1.4 Million Show less

During my tenure as a Contact Centre Agent, I had the responsibility of delivering best customer service and achieve customer delight. I gathered requirements, resolved queries & issues, and ensured the integrity and completeness of information. Kept abreast with company’s product/services portfolio and maintained a strong know how of Amadeus and Sabre reservation systems as per fresh issue, reissue and multiple reissue of tickets.Highlights: Merit of achieving distinction in sabre… Show more During my tenure as a Contact Centre Agent, I had the responsibility of delivering best customer service and achieve customer delight. I gathered requirements, resolved queries & issues, and ensured the integrity and completeness of information. Kept abreast with company’s product/services portfolio and maintained a strong know how of Amadeus and Sabre reservation systems as per fresh issue, reissue and multiple reissue of tickets.Highlights: Merit of achieving distinction in sabre sonic passenger services system Honoured with ‘letter of appreciation’ for being top revenue seller and demonstrated excellence in customer service Show less

I was appointed off as a Customer Service Agent, working for Emirates. My role was to handle various corporate accounts and assessing and initiating the mitigation of customer complaints regarding deliveries and to assist the Senior Emirates Officials and Duty Officer with any designated task pre-and post-flight.Moreover, I provided support in arranging all the necessities pertaining to the travel including documentations, flight disruptions notifications, mishandled baggage complaints,… Show more I was appointed off as a Customer Service Agent, working for Emirates. My role was to handle various corporate accounts and assessing and initiating the mitigation of customer complaints regarding deliveries and to assist the Senior Emirates Officials and Duty Officer with any designated task pre-and post-flight.Moreover, I provided support in arranging all the necessities pertaining to the travel including documentations, flight disruptions notifications, mishandled baggage complaints, and irregularity reports queries. I also leverage personalized service to the Unaccompanied Minors, VIP’s, CIP’s and Medical Cases. Show less