Firza Adrian Email & Phone Number

Jakarta, Jakarta, Id

Jakarta, Indonesia

Jakarta, Indonesia

Content Creator is a term for content created by an individual or group of people, also known as content creators. Content creators are responsible for creating content that connects a brand or entity to its target audience.I was responsible to manage Tiktok Account @firzadrian (30K+)Key Responsibilities : - Research and create consistent, meaningful content on Tiktok, including concept, execution, editing video and writing to improve engagement, and promote social media campaigns.- Engaging with the community and other creators in the brand’s voice- Collaborate with other brands to ensure alignment of key messages- Analyzing what's trending in social media, and what we can do to create content relating to our content, product or healthcare subject in general.Key Results : - Achived 30K+ followers, 1B+ likes in 10 months.- Achived trending videos with 1B+ views (3 videos) in 10 months.- Achived trending videos with 100M+ views (22 videos) in 10 months. - Earned affiliate orders with revenue 100+ Billion Rupiah, 1000+ items sold, 1000+ orders) in 10 months. - Collaborated with 50+ brands in 10 months.

Jakarta, Indonesia

Customer & Sales Specialist is a position that combines the roles of customer service and sales specialist.I was responsible to manage multiple brands and different products both local and overseas:- Sohnne (USA)- Enigwatch (USA)- Artdigest (USA)- Koizuma (USA)- Million Bloom (ID) Key Responsibilities: Customer- Managing the customer service department and ensuring that all employees are performing their duties effectively- Managing & responsibilities for planning, coordinating and assigning daily workload to CRM & Brand Team- Overseeing the training of new employees to ensure they are able to perform their jobs effectively - Creating & responsibility for maintain OKR & KPI goals to reach the sales target every month.- Recommend best practices to meet service level agreements and improve customer satisfaction.Key Responsibilities: Sales- Leading end to end brand portfolio including new product development & launching for all brands.- Responsible for total brand management including new product development, product selection, inventory management, budget mangement, product ordering and ensure to find the low COGS from suppliers.- Responsible to win market competition with the competitors, evaluating & creating innovation program to increase sales of the selected brand product.- Work closely with the creative & webdev team through production, to enable the creation of assets that serve our bussiness, brand and customer experience goals.- Reporting expenses product ordering in timely manner with low supervision to CEO.- Set up sales targets, and periodic sales forecasts and ensure the outcome of the expected sale is achived- Analyze and evaluate brand performance, market trends, customer behavior and competitor activity.

Jakarta, Indonesia

Customer & Sales Specialist is a position that combines the roles of customer service and sales specialist.I was responsible to manage multiple brands and different products both local and overseas:- Sohnne (USA)- Enigwatch (USA)- Artdigest (USA)- Koizuma (USA)- Milliom Bloom (ID)Key Responsibilities:- Identify and assess customer needs- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolutions.- Escalate unresolved queries and redirect problems to correct resources when needed.- Ensure proper recording, documentation, and closure.- Troubleshoot common issues with a product or service- Work with the team and other departments to find appropriate solutions to customer complaints or needs.- Find a business partner to increase company revenue- Sales assist customer to help the customer purchase the product.- Made daily reports to Team Leader.

Jakarta, Indonesia

Content Operations involve defining clear roles and responsibilities for team members involved in the content creation process. This clarity enhances collaboration, streamlines workflows, and reduces the risk of duplicated efforts or communication breakdowns. I was responsible to manage the ShopeeFood App.Key Responsibilities : - Reviewing content (Onboarding, Update & Moderation) against the Shopee standards and guideline in every change or request made by the merchant.- Provide day to day operation to maintain and manage the Content Management System.- Perform user testing or usage analyses to determine CMS effectiveness or usability.- Finding the best solutions and solving all the problems that merchant facing.- Support the Sales, Merchant Care and related division in the entire group.- Recommend improvements for the Content Management System.- Assist the Content Leader.- Make regular reports.Key Results : - Analyze, creating & managing bulk content SMB update up to 40/day.- Analyze, creating & managing bulk content SSMB-Enterprise update up to 20/day.- Analyze, creating & managing onboarding content up to 100/day.- Analyze, creating & managing moderation content up to 1000/day.- Lead and help new team member to using the tools of Content Management System.

Jakarta, Indonesia

Content Operations involve defining clear roles and responsibilities for team members involved in the content creation process. This clarity enhances collaboration, streamlines workflows, and reduces the risk of duplicated efforts or communication breakdowns. I was responsible to manage the ShopeeFood App.Key Responsibilities : - Reviewing content (Onboarding, Update & Moderation) against the Shopee standards and guideline in every change or request made by the merchant.- Provide day to day operation to maintain and manage the Content Management System.- Perform user testing or usage analyses to determine CMS effectiveness or usability.- Finding the best solutions and solving all the problems that merchant facing.- Support the Sales, Merchant Care and related division in the entire group.- Recommend improvements for the Content Management System.- Assist the Content Leader.- Make regular reports.Key Results : - Analyze, creating & managing bulk content SMB update up to 40/day.- Analyze, creating & managing bulk content SSMB-Enterprise update up to 20/day.- Analyze, creating & managing onboarding content up to 100/day.- Analyze, creating & managing moderation content up to 1000/day.- Lead and help new team member to using the tools of Content Management System.

Jakarta, Indonesia

Baristas (or Lead Baristas or Coffee Bar Attendants or Coffee House Specialists) prepare and serve coffee, tea and other beverage and food products to customers in retail establishments. I was responsible to manage Starbucks Store.Key Responsibilities:- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.- Preparing beverages, foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs.- Respond to orders, questions, concerns, and complaints in a polite and efficient manner.- Adhering to all food safety regulations and quality controls.- Making a daily sales report to supervisor/manager.Key Results :- Certified as Barista Trainer (May 2019 - Apr 2021).- Certified as Coffee Master (Nov 2019 - Apr 2021).- Trained the Barista to be certified as Coffee Master (6 months).- Earned The Monthly Highest-Selling Food and Add-ons in the store. - Entitled The Highest-Selling Store in the District: +100 Merchandise product ordered (in a month).

Jakarta, Indonesia

Baristas (or Lead Baristas or Coffee Bar Attendants or Coffee House Specialists) prepare and serve coffee, tea and other beverage and food products to customers in retail establishments. I was responsible to manage Starbucks Store.Key Responsibilities:- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.- Preparing beverages, foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs.- Respond to orders, questions, concerns, and complaints in a polite and efficient manner.- Adhering to all food safety regulations and quality controls.- Making a daily sales report to supervisor/manager.Key Results :- Certified as Barista Trainer (May 2019 - Apr 2021).- Certified as Coffee Master (Nov 2019 - Apr 2021).- Trained the Barista to be certified as Coffee Master (6 months).- Earned The Monthly Highest-Selling Food and Add-ons in the store. - Entitled The Highest-Selling Store in the District: +100 Merchandise product ordered (in a month).

Jakarta, Indonesia

Baristas (or Lead Baristas or Coffee Bar Attendants or Coffee House Specialists) prepare and serve coffee, tea and other beverage and food products to customers in retail establishments. I was responsible to manage Starbucks Store.Key Responsibilities:- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.- Preparing beverages, foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.- Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.- Accurately handle cash and credit card payments, following appropriate cash-handling procedures.- Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs.- Respond to orders, questions, concerns, and complaints in a polite and efficient manner.- Adhering to all food safety regulations and quality controls.- Making a daily sales report to supervisor/manager.Key Results :- Certified as Barista Trainer (May 2019 - Apr 2021).- Certified as Coffee Master (Nov 2019 - Apr 2021).- Trained the Barista to be certified as Coffee Master (6 months).- Earned The Monthly Highest-Selling Food and Add-ons in the store. - Entitled The Highest-Selling Store in the District: +100 Merchandise product ordered (in a month).

Jakarta, Indonesia

Key Responsibilities :Oversees and coordinates the daily operations of a worksite to ensure a high level of performance and compliance with health and safety guidelines.