Solutions-driven Business and Process Analyst professional with years of experience evaluating and optimising business processes to drive efficiency, knowledge transfer, and enhance operational performance. Adept at eliciting business requirements, analysing complex data, and translating insights into actionable recommendations that optimise workflows, streamline processes, and enhance organisational efficiency. Proficient in leveraging MS Visio, Power BI, and Jira tools to identify areas for improvement and streamline workflows. Proven ability to collaborate with cross-functional teams, communicate complex concepts to stakeholders, and manage change initiatives to ensure smooth transitions. Possess strong analytical skills with a strategic mindset that enables the identification of process improvements and implementing innovative solutions. Demonstrated success in delivering high-impact solutions that result in measurable improvements in productivity, cost savings, and customer satisfaction.KEY ACHIEVEMENTS• Analysed market & industry trends and competitor strategies, providing actionable insights that guided decision-making and supported business growth, resulting in a 10% market share expansion within the industry. • Conducted change impact analysis to assess the impact of proposed changes on court operations, case management, and legal procedures, developing mitigation strategies and improving process resilience by 11%. • Designed and implemented a new digital filing system by analysing existing workflows and gathering stakeholder requirements to ensure alignment, resulting in a 10% improvement in legal processing time. • Conducted analyses to identify root causes and provide improvement insights, delivering process documentation, including standard operating procedures (SOPs) and system manuals for stakeholder engagement.