• Developed and implemented the communication strategy, coordinating with external and internal stakeholders. • Oversee the stores, manage staff education, and handle sales. I've also been pivotal in establishing a B2B mobile optician concept.• Accountable for the entire product development cycle, from conceptualization and design to market release.

Teambuilding (e.g., sales training):Conducting and organizing training sessions for the team, especially in sales, to enhance employees' skills and knowledge, ensuring all team members are well-prepared and competent.Responsible for sales targets:Taking responsibility for achieving sales targets, including developing and implementing strategies to increase sales and regularly reviewing sales performance.Shift planning:Creating and managing shift schedules to ensure smooth operation and optimal staffing. Ensuring efficient planning of all shifts and keeping all employees informed.Customer communication (including dispute management):Effectively communicating with customers to address inquiries and concerns. Professionally managing disputes and conflicts to achieve satisfactory resolutions for all parties and ensure customer satisfaction.

Responsible for managing sales and providing expert consulting services to clients.Quality control for glasses, ensuring all products adhere to the highest standards of quality and accuracy before reaching the customer.

Led the re-design and re-positioning of the Store Oerlikon to enhance customer experience and align with brand objectives.Coordinated team efforts to ensure smooth operations and high team performance.Managed local marketing and communication strategies to increase store visibility and drive customer engagement.

Responsible for coordinating the first store in CH, from construction to opening. Built up and coordinated the team, including shift planning and sales training.Managed sales and revenue responsibilities, ensuring targets were met.

- Writing prescriptions for spectacles- Writing prescriptions for contact lenses- Examining the anterior eye- Writing prescriptions for spectacles - Writing prescriptions for contact lenses - Examining the anterior eyeKenntnisse: Management of defects of the visual system

- Education to become a Optician- Dispensing prescription spectacles- Selling optical appliances- Education to become a Optician - Dispensing prescription spectacles - Selling optical appliancesKenntnisse: Optical Technology