Deploy over 500 insurance adjusters to hurricanes Michael, Florence, and Dorian, using metrics to align deployment actions with departmental key performance indicators.Partnered with all levels of management to develop and implement staffing plans and processes, aking changes as necessary for specific client guidelines and SLAs.Qualify candidates for a variety of insurance related positions through the process of sourcing, screening, interviewing, and ultimately make offers. Oversee the onboarding of candidates, including conducting interviews, background checks, drug screens, completion of I9, and direct deposit information.Maintain adjuster’s information by keeping in communication via phone, email, and text message, constantly updating licenses, certifications, CE credits, and other compliance items.Establish excellent service to our many clients including routine calls, site visits, and email communications, and creating solutions when issues arise.

Lead all aspects of the recruiting process.Conducted new hire and safety orientation with all team members. Set employee schedules of 100+ employees, including coordination of transportation to events, and lodging if necessaryProcess payroll of 100+ employees, in addition to processing workers comp and unemployment claimsManaged logistics of our equipment inventory to our national accounts. Maintained thorough and accurate training and inspection records for high risk equipment, ensuring guest safety and proper documentation.

•Managed all phases of the recruiting and onboarding process, including posting positions, advertising job posting, hosting recruitment events, scheduling interviews, extending offers, and holding weekly new hire orientations.•Supervised a team of eight area managers and 70 team members at Wild Mountain Ski and Snowboard Area• Oversaw entire ski area operations with emphasis on guest service, both guest and employee safety, and maintained appropriate staffing levels.•Processed payroll of 70 team members, and worked with management to process workers comp claims, and unemployment claims, providing all necessary documentation.•Managed all aspects of the area's four terrain parks. Oversaw construction of features, weekly terrain park builds, managed 15 volunteers, and created and implemented a risk management plan and policy handbook.•Interviewed, hired, trained, and supervised canoe rental staff of 20 team members, kept staff motivated, constantly improved guest service, while performing intense manual labor.•Managed inventory of over 450 canoes and kayaks, eight vehicles, six trailers, ensured all are inline with state and federal code.

Supervised and trained staff, opened & closed facility, managed money, and oversaw all shift operations.Managed risk by performing floor checks, identifying safety concerns, and correcting unsafe behavior. Coached climb team and taught private and group lesson, teaching how to safely belay, improve climbing techniques, and enjoy the sport. Managed pro shop inventory and merchandising, working to achieve monthly sales goalsAssisted in planning and running climbing competitions

Coordinate and schedule over 30 volunteers for the Youth Volunteer ProgramCommunicate with staff to manage city parks and recreation eventsManage recreation programs including softball and kickball leagues, a community garden, and other youth programs

•Provide a comprehensive tour of the Minnesota State University campus•Thoroughly answer all questions and phone calls from prospective students •Efficiently perform office work such as input data, send mailings, contribute to positive work environment•Schedule tours and appointments for prospective students and parents•Offer insight into college life by answering questions from parents and students in large group settings, ranging from 250-500 people