Clinton Fisher Email & Phone Number

Mentor, leader, and advisor to a group of Customer Success Managers who directly support a set of high value, strategic accounts. Advise team in building, maintaining and leveraging customer relationships through a strong blend of product knowledge and business consultation focusing on ensuring customer retention, increasing adoption, long-term customer success and growth. Drive team initiatives for continued success, growth, scaling and development. Work with sales leaders to drive sales through optimizing processes, training of team, and development of a culture of collaboration, learning, and success. Work with other departments across the company to understand where the CSM Org can partner, assist and provide deeper insight to strategic customers.

Directly supports a set of global strategic accounts while also leading a small group of Global Customer Success Managers (CSMs). Focused on technical expertise, building, maintaining and leveraging customer relationships through a strong blend of Alteryx product knowledge and business consultation with some of Alteryx’s largest existing customers. Guide customers along their journey to success and be one of the main reasons why they continue to expand and renew their relationship with Alteryx. Additionally, partner with leadership to manage a small team of CSMs, including growing the team’s technical capabilities and developing career plans.

Strategic owner of proactive technical enablement and relationship management. Support customer goals and initiatives to drive product adoption, expansion, and growth with revenue retention the base target. This includes the coordination, facilitation, and/or delivery of training, technical demonstrations, deployment assistance, working sessions, and use case development.

As a Customer Success Manager (CSM) I played a critical role in supporting client-facing efforts and initiatives. Being the primary point of contact and customer advocate, I wasresponsible for developing and cultivating the overall relationship between Ensighten and our customers to ensure high levels of customer satisfaction. Understanding our customer’s business needs enabled me to tailor the Ensighten platform for each specific customer to ensure that they are receiving the most value from our technology. Ultimately I am responsible for customer retention, expansion and growth.

System administrator of all web facing/based applications with the organization. Responsible for implementation, deployment, organizational adoption, maintenance, development, training, and management of: • Salesforce.com (Customer Relationship Management Solution)• Corporate Website (External facing site, written in PHP)• Microsoft SharePoint (Company Intranet Site)• Track-it! (Information Technology’s inventory and ticket tracking system)• AirWatch (Mobile Device Management Solution)Establish standards to ensure continuity of applications and documents procedures as required. Assist with security processes and procedures. (J-SOX)

Responsible for user desktop and laptop support and enablement. Worked with vendors for hardware and software evaluation and purchases. Build, configured, and deployed computers to company employees based on specific needs and requirements. Troubleshoot, diagnosed, and resolved system hardware, software, and operator problems.

Technical consultant for Hydranautics IS Department

Bachelor Of Science (B.S.), Management Information Systems, General

Associate Of Arts (A.A.), Business Administration And Management, General