Collaborated with multiple teams to identify and improve elements impacting the business and client experience, including product development and optimization.

Ascend Learning is the parent company to 7 businesses that provides software content to universities for students enrolled in healthcare programs. Internal consultant who supported product, branding, and marketing for all 7 companies, which include start-up businesses as well as established market leaders in healthcare education.

Liberty Tax Service is a national tax return preparation company for individuals and small businesses in the digital and franchise channels. Internal consultant who supported both product, brand, and marketing for the digital and franchise channels.

• Managed market research budget of $1.2 million.• Led cross-discipline teams to develop H&R Block digital’s first customer research panel; saved approximately $630K in research spend; results lead to product changes and identification in conversion issues.• Charged with the strategic planning for integration, including short and long-range innovation.• Leveraged data-driven and consumer insights to define H&R Block digital's first customer segmentation to identify key audiences; efforts resulted in new marketing and product management approaches based on customer lifetime value.• Led international market research projects. Provided go-to-market strategy for India and other countries including detailed recommendations regarding beneficial partnerships.

Managed and conducted market research for Marketing Department. Presented research design, research findings and business implications to all levels of leadership. * Project managed $2.5 million in market research. Strategically developed qualitative (focus groups) and quantitative research (statistical analysis of survey data from customer sample) related to internal business needs.* Provided customer feedback to internal clients for business decisions. * Influenced marketing decisions through participation on work teams developing business plans and strategy.

Conducted individual, group, and family therapy with residents of the teen pregnancy program.

Developed and managed forensic child abuse interviewing program. Lead multi-disciplinary teams through the investigation process as it related to the child interview. Supervised therapists, master level interns, and program employees. * Developed a forensic interviewing program for multi-agency investigation of child abuse for counties in Missouri in response to conducting a community needs assessment which lead to higher convictions and pleas rates.* Developed interviewing protocol which balanced an understanding of client behavior and development with the evidentiary needs in criminal cases.* Obtained program funding based on developed and implemented research within the programs.

Director of successful, small private practice providing outpatient and home-based therapy. Responsible for all aspects of therapy, accounts receivable, accounts payable, payroll, audit of tax returns, governmental reports and financial statements.