Thomas Fisher Email & Phone Number

London, Gb

Provide overall leadership in Service Operations that is instrumental in maintaining robust, secure, and efficient platforms that empower our business teams to leverage data effectively. - Lead essential initiatives like SAP ECC to S4 Analytics, the Scotch Intelligence Program (SIP), Supply Planning OMP Analytics, and ESG.- Overseeing Diageo Analytics Azure ecosystem, including budget management and FinOps capability development- Ensuring security and vulnerability management across the Azure ecosystem- Supporting ~110 applications across 21 markets, my team operates 24/7, tackling high ticket volumes, enhancement requests, and exceeds SLAs- My team maintains legacy systems, manage over 150 virtual machines, and support critical platforms, including key technologies such as DataIku, MicroStrategy, Power BI, Qlik Sense, Alteryx and Alation.- Driving simplification initiatives within the Azure ecosystem and cost management for the platform- Developing and supporting regional data warehouses- Supporting the SAP ECC to S4 program by facilitating data discovery, onboarding, and remediation- Maintaining and enhancing legacy supply warehouses and ESG solutions- Identifying and implementing platform simplification opportunities- Leading migration efforts for regional and global legacy solutions to Diageo modern architecture

London, Gb

• Ran a team (50 people) that designed, built and ran large scale analytics platforms globally across the largest alcoholic beverages company in the world, with revenues exceeding 15bn.• Lead global analytics initiatives across all of Diageo with a focus on data products, reporting/visualizations and data engineering. • Deep technical domain across many platforms: Azure (ADLS, ADF, HD Insight, Data Bricks, AAS), Multiple RDBMS, MicroStrategy, Qlik and Power BI.

London, Gb

• Designed, built and ran global supply analytics that drive what we buy, what we make, what we move and what we store across our supply chain.• Our commercial teams utilize big data and analytics, built by my team, to deliver insights that support our customers to grow faster and more profitably.• Defined new technical strategy to procure data from our ERP (SAP), which is a key enabler in Diageo to derive insights through embedded analytics. Drove accountability and focus on enterprise level code development in the SAP data extraction processes.• Setup and ran global 24x7 operations supporting more than 100 applications; led contract negotiations on multi-million contract.• Drove significant reduction in support tickets while growing our user base; created a new application to monitor business as usual (BAU) performance using Service now data.• Led and negotiated expanded support contract that led to favorable rates compared to prior contracts and created new sources of value such as increased onsite presence and expanded enhancement hours.

London, Gb

• Implemented analytics cloud as a service which provided a more efficient and cost-effective delivery method. Service was a “pay as you go” model with several key benefits, including reduced time to benefit, immediate access to latest software versions, and reduced cost. • Implemented a new commercial platform used by Diageo and our distributors to optimize our discount and trade spend. • Implemented a fully automated supply analytics platform (Supply Lynx) leveraging our cloud analytics platform. • Upgraded our reporting system (MicroStrategy), used by 250+ people in North America; replaced Canadian platform (Cognos).• My team also implemented several reporting platforms using our Microsoft tech stack, Power BI including a revenue management platform.

Norwalk, Ct, Us

Managed business intelligence platform for an online bank (www.gecapitalbank.com) within GE CapitalPartnered with the business to provide timely information, metrics and analytics that enabled better decision making at all levels of the enterprise. • Built a data warehouse for an online bank from the ground up over a 2 year period.• Built & lead a new team.• Solution included Oracle, Teradata, SAS, Splunk, Jenkins, Informatica, SAP BO, Spotfire and custom designed fraud solutions. 2014 Summary:• Executed on call center road-map defined in mid-December of ‘13; team integrated 6 disparate systems fully completing executive dashboards that eliminated daily manual reporting and provided new analysis to support staffing projections.• Team successfully implemented other business critical dashboards that enabled the business to make timely decisions that lead to more customers. Application approvals, CD maturities as well as 100+ key performance indicators were implemented.• Team successfully completed several significant projects in the fraud space that protect the bank and our customers. Implemented a $250K ACH limit for funding transactions to reduce Banks exposure to outbound transactions. Replaced manual, excel based transaction monitoring with a real-time case management system integrating Oracle directly with GE’s Support Central system.

Norwalk, Ct, Us

• Delivered consumer banking technical solutions for a joint bank within GE Capital.• Partnered with various businesses/vendors to implement technical solutions including: network, DR/BCP, BI implementation, file transmissions, reporting, & overall system integration.• Played leadership role through multiple scope & timeline changes spanning 2+ years; provided program continuity, maintained engagement and fostered a healthy relationship with our vendor.• Part of a core team that negotiated favorable contract terms & pricing; $1.7MM savings over 4 years.• Played key role as a member of a x-bus, x-functional team to acquire MetLife's retail deposit platform.• Worked with GE Corporate Treasury & the Internet Center of Excellence to streamline the online new account creation process to increase the overall safety & soundness, personalization, customer experience, and efficiency. Replaced 3rd party customer facing aspects of solution with a GE branded interface while reducing costs by $200K.• Replaced 3rd party e-banking solution with a GE branded solution that allows for complete control over the W2W customer facing experience. Solution provides consistent & seamless integration with the online new account creation process; reduced costs by $300K. • Partnered with vendor to develop & implement a data warehouse for GE Capital Bank, an Industrial Loan Company, and a Federal Savings Bank for GE Retail Finance (Synchrony Financial).• Played a key role as a member of a team that built & executed on a comprehensive & rigorous process to certify various GE Capital platforms & processes.• Contributed to the hiring process for four IT positions in the bank (at start-up of Bank in 2008).• Assisted with the acquisition of Citi Capital, $10.6B in assets. Integrated with key members from IT, Finance & Risk to obtain data required for the banks monthly reporting to its board of directors.

Norwalk, Ct, Us

Managed a team of Black Belt’s that identified, prioritized & drove process changes in the business. Two critical customer-facing processes my team focused on where cash advances & cash application. • Led an enterprise cash lean event resulting in auto posting incoming customer collections. This initiative eliminated 25,000 manual transactions per year, reduced cycle from 5 to 0 days, & generated $100K in productivity in the first year.• Led an external vendor collaboration that enabled revolutionary CHIPS (clearing house) processing versus conventional Fed wires; 25% of outbound wires were sent via CHIPS, reaching customers 40% faster.• Led a Finance Close Lean event driving process rigor; cycle was reduced 60% eliminating 500 late night weekend hours. The improvements were validated through two quarter close cycles, including year-end. • Led large x-functional team to improve controllership & customer responsiveness on cash advances. Eliminated 5 screens & redesigned the cash advance process in the Sub Ledger.• Simplified the cash advance process; reversed Net Promoter Score (NPS) improvement feedback 180 degrees with customers; responsiveness was now a strength. Overall wire request process was improved by 80%.

Norwalk, Ct, Us

Collocated with our customers, built an organization around our direct & participation business and focused our team in three growth areas: Cash-Out, Cash-In and Settlements. • Cash-Out: Established a wing-to-wing measurement system for cash disbursements across 4 sub processes (Requests, Approvals, Upload and Treasury). Collaborated with IT and Operations to reduce batch times from 90 to 30 minutes. Led cross-functional team of Finance, Operations and Corporate Treasury using Lean Six Sigma tools to drive a real benefit, reducing bank processing speed from 2 hours to 25 minutes. Customers received their cash 20% faster.• Cash-In: Led cross-functional team of IT, Operations and Finance to design an auto cash application process. Our team created a multi-generational project plan with a priority on customer collections to drive the reconciliation process down from days to minutes.• Settlements: Partnered with a colleague and tackled a complex process that touched both customers and investors. Worked with operations and collaborated with our customers to streamline our investor settlement process. A level loaded plan was created and standard work with prioritized checklists was used in the new process. We enabled speedy response, by providing immediate and visible performance through visual management. We surpassed our goal and processed 86% of wires prior to 4:15, resulting in an 80% improvement.

Norwalk, Ct, Us

Responsible for all new Siebel additions, integrations and full support of the environment. Established contact with potential targets, understood their needs, and guided them through the onboarding process. For example, the Energy vertical went from no Siebel to a functioning implementation in 4 weeks. • Provided full support for several additional businesses: successfully lead Corporate Financial Services, Energy Financial Services, and Healthcare Financial Services through each quarterly release on time and on budget; in some cases provided strategic leadership as well as technical development.• Provided Supertrump (3rd party pricing application) support, an important cross-business application that was suffering from a lack of IT support. Many versions existed, vendor management was non-existent, release distribution was inefficient, and there were no controls over the currency of important data files. Built a support structure that included distribution software and procedures and worked closely with subject matter experts to add discipline to the environment. • Managed the Citi acquisition data integration into Commercial Finance's CRM application.

Norwalk, Ct, Us

Challenged, energized, and motivated 5 full time employees, 2 ITLP’s, and 10 full time contractors. • Supported ~1,000 users on two business critical applications. • Established a strong relationship with customers by focusing on their needs and aggressively working with them to enhance their utilization of the technology.• Played a significant role in Heller integration having executed the first application migration of Heller personnel to Commercial Finance systems.

Norwalk, Ct, Us

• Oracle application developer.• Built an Oracle data warehouse for finance and risk.• Developed 40+ Business Objects reports and custom dashboards.• Managed Hyperion Essbase (OLAP) for Finance.• Built customer dashboards using Hyperion toolsets (Hyperion Wired Analyzer).

Austin, Texas, Us

• Worked within the advanced application & research team.• Developed beta programs for Hyperion.• Partnered with a dozen fortune 50 customers & implemented cutting edge financial dashboards online.

Woodcliff Lake, Nj, Us

• Managed a financial database that consolidated data from 300+ BMW dealers within North America.• Designed & developed customer reporting and web-based/online reporting (cutting edge at the time).• Developed a MS access application used by BMW's customer agents for performance metrics.

Mba, Business Administration And Management, General

Bs, Mechanical Engineering