Provided IT support for the California Service Center (CSC) & Western Pacific Area (WPA) for the USCIS division of the Department of Homeland Security (DHS). Responsibilities included SCCM deployment of applications & patches, managing permissions to Windows shares. • Lead & primary POC for testing & deployment of Windows 10 image for the California Service Center (CSC) & Western Pacific Area (WPA) • Created Task Sequence for installing additional software not included in base build for the California Service Center (CSC) & Western Pacific Area (WPA) • Migrated Home Directories to the Microsoft Work Folders • Migrated Home Directories from legacy Windows Servers to NetApp FlexPod • Migrated Microsoft Office 2016 to Microsoft Office 365 • Updated & created documentation for manual software installs & processes

Independent computer consultant supporting small businesses and individuals. Built custom high end computer systems for business and individuals Designed and setup networks several small business & home networks Developed backup strategies for data protection to either cloud or local NAS storage Virus & MalWare remediation and removal Evaluated and made recommendations on hardware upgrades (computers, networks, printers, etc)

Provided onsite support for Qualcomm’s NetApp NAS storage environment. Responsibilities included provisioning space, migration of data, configuring new hardware & troubleshooting performance & access issues with the NetApp filers.Audited & cleaned up the Automount file used by the NAS storage team to mount NetApp volumes to our UNIX administrative hostsWorked with IT Security on the configuration of NetApp storage hosting CIFS shares to insure that they were getting scanned for virusesReviewed multiple reports of problems within the NetApp environment to resolve the issues & created documentation for use in training on what needed to be done to fix the issues

Independent contractor with Insynergy providing IT support for small businesses. Management of company Windows based server & workstations, email & PBX systems.Updated the backup scripts to use RoboCopy instead of XCopy enabling the onsite tech to monitor the progress when the backup file is moved to the Off-site storage driveAutomated monthly maintenance tasks reducing the time it takes to perform them by 50%Resolve compatibility issue with ArchiOffice Time Card software on Windows 7 sytemsWorked with ISP to resolve email routing & bouncing issuesDeveloped a migration plan to move several companies from a Windows Server based storage environment to a NAS storage

Deployment Engineer, DMS TeamDesigned & deployed standardized image to streamlining application & patch testing for the global Pfizer enterprise environment. Integrated & transitioned multiple corporate desktop environments on to the Pfizer standardized managed image.Consolidated patch management into a single team by the development of a standardized corporate imageAutomated the desktop build environment for the Pfizer Global R&D division and the Global Pfizer Enterprise environmentPreemptively diagnosed & resolved issues with desktop build environment by analyzing system build reports from over 400 global sitesPart of a team of 8 responsible for the maintenance over 500 builds servers used at regional offices. Including providing 4/24 support for all build related systems & toolsPre-configured 1E's SMS NOMAD on new build servers as part of the small site solution for system imaging & package distribution. After systems were built & pre-configured I would work with the global SMS team to insure that SMS & SMS NOMAD were functioning correctly prior to shipment to the siteInitiated a hardware refresh of deployed build servers with expired warranties in North & South America. Responsible for the ordering of hardware, configuration & building of systems & working with local technical resources to ship & setup the new servers on site.Improved the accuracy of weekly usage reports by updating the web interface & logging to capture additional information on why the tools were usedPart of the group responsible for the review of new submissions to the team's SmartCenter knowledge base, including annual review of existing articlesSetup & maintenance of sessions on 3 regional VM servers for use by regional & business unit IT groups in application & patch testing prior to acceptance & deploymentWorked closely with site business unit IT groups on deployment & implementation of global services. Including integration of legacy desktop environments