▪ Provided best-in-class customer service support to prestigious company operating in Europe and US,▪ Promptly responded to inbound questions, concerns and complaints,▪ Identified and assessed customers’ needs to achieve satisfaction,▪ Resolved customer complaints via phone, email, or social media,▪ Handled customer complaints, provides appropriate solutions and alternatives within the time limits,▪ Answered via e-mail passengers’ general inquiries and passengers’ refund… Show more ▪ Provided best-in-class customer service support to prestigious company operating in Europe and US,▪ Promptly responded to inbound questions, concerns and complaints,▪ Identified and assessed customers’ needs to achieve satisfaction,▪ Resolved customer complaints via phone, email, or social media,▪ Handled customer complaints, provides appropriate solutions and alternatives within the time limits,▪ Answered via e-mail passengers’ general inquiries and passengers’ refund rights requests,▪ Worked with customer service manager to ensure proper customer service is being delivered, Show less

▪ Provided best-in-class customer service support to prestigious company operating in Europe and US,▪ Promptly responded to inbound questions, concerns and complaints,▪ Identified and assessed customers’ needs to achieve satisfaction,▪ Resolved customer complaints via phone, email, or social media,▪ Handled customer complaints, provided appropriate solutions and alternatives within the time limits,▪ Answered via e-mail passengers’ general inquiries and passengers’ refund… Show more ▪ Provided best-in-class customer service support to prestigious company operating in Europe and US,▪ Promptly responded to inbound questions, concerns and complaints,▪ Identified and assessed customers’ needs to achieve satisfaction,▪ Resolved customer complaints via phone, email, or social media,▪ Handled customer complaints, provided appropriate solutions and alternatives within the time limits,▪ Answered via e-mail passengers’ general inquiries and passengers’ refund rights requests,▪ Worked with customer service manager to ensure proper customer service is being delivered, Show less

▪ Responsible for written translation of documents, files and reports from Albanian to English and vice versa;▪ Responsible for consecutive or simultaneous interpretation between above listed languages and providing assistance to IPO’s in office and field work;▪ Responsible for interpretation of operating policies for the office and compiling stored and retrieved management data, using computer;▪ Responsible for preparing and translating transcripts of the intercepted… Show more ▪ Responsible for written translation of documents, files and reports from Albanian to English and vice versa;▪ Responsible for consecutive or simultaneous interpretation between above listed languages and providing assistance to IPO’s in office and field work;▪ Responsible for interpretation of operating policies for the office and compiling stored and retrieved management data, using computer;▪ Responsible for preparing and translating transcripts of the intercepted telecommunications:▪ Assisting when necessary in other administrative issues; Show less

 Examination of goods, examination of their quality, quantity, type, origin, etc.; Controlling and matching information in the SAD and of other attached documents with the present state of goods; Implementation of the Customs and Excise Code of Kosovo and other applicable regulations and procedures, etc.; Controlling vehicles and citizens at border crossing-points in order to prevent smuggling of weapons, drugs, goods, etc.

▪ Responsible for simultaneous interpretation from Albanian into English and vice versa during government meetings, trainings and conferences of various spheres;▪ Responsible for interpretation during review of different draft-laws prepared by Ministries of the Government;▪ Responsible for the translation of Government documentation (minutes, press releases, comments on draft-laws, European Commission recommendations, etc.

▪ Responsible for translation of documents, projects, weekly reports, letters from local languages into English and vice versa;▪ Responsible for interpretation and taking minutes during meetings, seminars, workshops;▪ Responsible as well as for maintenance of office records and files, etc.