Indus Towers Ltd (Contract Via Quess Corp Ltd)• Managed tower site data, ensuring timely and accurate reporting of operational metrics.• Monitored site performance and provided insights to optimize uptime and efficiency.• Automated daily reports for energy consumption, asset utilization, and fault analysis.•Streamlined data processes, improving report accuracy and reducing turnaround time

Key Responsibilities : -• Sales Reporting:- Generated Credit Card and Healthcare Sales Reports, tracking targets, agent performance, and VKYC completions.• Collection Reports:- Analyzed daily collections, identified inefficiencies, and provided actionable insights for improvement.• Agent Performance (APR):- Prepared reports evaluating agent productivity and target achievement, offering feedback to optimize performance.• Dialer Management:- Managed data uploads, employee IDs, and monitored agent login hours for outbound campaigns.• Process Optimization:- Utilized Excel (VLOOKUP, Pivot Tables), Google Sheets, and CRM systems for data analysis and reporting, creating customized dashboards for Senior management.Tools :- Excel, Google Sheets, Vert-age Dialer Systems, Credilio Software.