Fitri Lestari Email and Phone Number

Assisting the Ministry of Education, Culture, Reasearch, and Technology in the development of the Educational Digital Platform in the Cust. Operation of Rapor Pendidikan program.• Analyzing data using statistical techniques to identify trends and provide support team to exceed targets.• Ensure quality assurance, conduct data research and explore product to make recommendations that impact strategic bussiness direction.• Proven to gain the trust of relevant stakeholders of Rapor Pendidikan platform and increasing user interest by 550% of 2023 target, both from the level of education units and local governments• Develop upskills and explore chance to improve team levels.

As an Assistant Contact Center Manager that manage Lazada Campaign for Seller Growth team. Lazada Seller Growth aims to build a seller ecosystem starting from seller acquisition, seller onboarding process, and provide consultants to assist sellers in developing and growing their revenue in achieving revenue targets.• Managing 4 teams with more than 60 members from seller acquisition, onboarding, sales growth to achieve target.• Responsible for leading and directing sales team, setting target, and analyzing sales data report.• Provide strategies for each team and able to achieve sales growth and revenue 150% target within 2 years

As a Team Leader for Seller Acquisition and Onboarding team for Lazada aims to find potential new sellers and assist in the registration and onboarding process to earn income.• Leading sales team for seller acquisition and onboarding team for recruit new sellers• Create and implement strategies as well as provide support and monitor the team in achieving goals

designing, analyzing, and monitoring service quality standards

receiving and providing solutions to customer feedback

building relationship with customer, providing solutions and information as a result of follow up from customer feedback