- Align, plan and organise project activities to meet project objectives- Ensure allocation of resources and skills to projects in priority order- Identify, resolve and escalate risks which could impact the achievement of objectives- Define performance indicators, review/enhance SOP, and to communicate to project teams- Track service performance and quality deliverables to ensure they continue to deliver towards expected outcomes, within allocated budget- Automate processes and improve productivity- Conduct evaluation on each project against the project objectives- Report regularly on project's progress and recommend service improvement, if necessary- Provide manage support service in mid-to-large organization on the IT infrastructure eg. networks, systems, and storage- Engage in tender for service delivery solution, design, plan, costing, manage on-site delivery team- Solution driven, able to react quickly and resolve issues so that the workflow can continue- Good influencing and persuading skills- Good relationship builder with strong diplomacy skills- Good people management skills to motivate and lead the team to achieve/ surpass the SLA

- To coordinate ICT programs in schools and ensure that policies, guidelines and standards are adhered to, including preparation of any relevant documentations and guidelines pertaining to the project.- To gather the ICT needs of the school and proactively scan the market for technology trends and new technology tools that support Teaching and Learning, including market pricing of these solutions.- To purchase ICT Equipment & Services based on the schools requirements (through bulk tenders, calling tenders and quotations).- To manage the schools ICT resources, including the loan, replacement and condemnation of ICT equipment.- To organize and conduct ICT briefings and trainings for school staff and pupils on ICT implementations as and when required.- To manage the schools ICT system, including data extraction and presentation for school report and analysis purposes.- To provide AVA support for all school programs, including training of the AVA crew.- To update the school website, including creating flash animation using the photos provided.- To provide Learning Management System support to school.- Any ad-hoc ICT and AVA related matters

- Assist HOD (ICT) in ICT planning and coordinating ICT lesson, project and programme implementations.- To design and plan a developmentally appropriate ICT training programmes.- Recommend ICT equipment, including preparation of quotations and evaluations.- Provide support for Learning Management System portal training for students, parents and teachers- Assist to maintain ICT inventories and records including issue and loan of equipment.- Prepare and setup ICT requirements for all school functions and meetings.- Support teachers in the usage of ICT equipment.- Update school website as and when needed.- Support school and staff in ICT related events/ projects. Assist in multimedia projects assigned by the school, assist photography/videography for school events- Coordinate and work with the Technology Assistants (TA), 3rd party trainer, and any other ICT support staff in the school.- Assisting in AVA matters for all school events- Recommend AV equipment, including preparation of quotations and evaluations.- Assist to maintain AV inventories and records including issue and loan of equipment.- Other duties assigned by the HOD/SH (ICT)

- Vessel Schedule Management- Communication with vessel master, Agent and other concerned parties- Bunker and sludge arrangement- Monitor port situation/port information- New delivery vessel /un-delivery vessel arrangement

- Overall management of IT applications for the organization, including evaluation.- Installation, configuration, testing and deployment of in-house-developed software systems, third-party software packages, enhancements and version upgrades toexisting systems.- Collaborate with developers, vendors and users in the testing of new software, version upgrades and enhancements to existing systems.- Helping to grow the technology team as necessary to take on new challenges as the business grows.- Initiating, coordinating, and enforcing systems, policies, and procedures.- Maintains organization's effectiveness, efficiency and innovation by defining, delivering, and supporting strategic plans for implementing innovative information technologies.- Drive technological research by aligning IT needs with organization goals, strategies, practices, and user projects.-Completes technology projects by coordinating internal and external vendor resources and timetables with the various business user departments.- Verifies application results by conducting system audits of technologies implemented periodically.Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.- Maintains quality service by establishing and enforcing organization standards.- Contributes to team effort by accomplishing related results as needed.

- Provide IT Support to IT Systems Users via phone or onsite;- To resolve on-site and off-site solutions incidents;- Need to support two locations Woodlands and Jurong East;- To work closely with Field Support Team across the Globe;- Responding to and resolving issues within the agreed time limits (SLA's);- Responsible for back-end systems such as servers and networking;- Setting up and configuring new laptops and desktops;- Undertake small to medium-sized IT projects as instructed by IT Management;- Other ad-hoc duties;

- Provides administration and maintenance of IT hardware and software in production in conjunction with onsite & remote Delivery Teams.- Resolve, Record and Update incident resolution/workflow details.- Maintains documentation for site/client technical infrastructure.- Provides support for all applications and technologies that are site specific.- Executes deployment of IT solutions in their site according to specifications and procedures from Service delivery (SD) organisation.- Open/ Acknowledge/ Maintain/ Update status on open incidents, tasks, change requests- Coordinate, together with Service Delivery, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.- Collaborates with SD Coordinator in the troubleshooting & management of site IT infrastructure, such as desktops, laptops, TS, printers, Mobile Phones, Blackberry, software & other devices as requested.- Monitor and assist when necessary to ensure effective co-ordination of first-line and Service Delivery help desk services to users.- Follow ITIL process for escalation & resolution incidents, problems.- Ensures that Incidents are resolved on the site while respecting the Service Levels for incidents.- Mobile Phone assistance on the enrollment of the terminal according a define process- Ensures that Service Requests are completed within SLA.- Onsite patching according SD, Datacentre or SDM request.- Provides support to Infrastructure & Service Request teams in the resolution of Incidents & Service Requests for the site.- Smart hand support provided on request from SD, Datacentre or SDM.