Jasmine Fitts Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Durham, North Carolina, United States

Complete redeterminations and changes for Family and Children’s Medicaid ProgramPerform in-depth assessments, gather documents, and assess accuracy of information received to determine eligibilityInform clients of available programs and make referrals to appropriate programs and agenciesKeep abreast of policies and procedures governing all programs

Burtner, North Caolina

Communicated effectively with the population served, staff and othersMaintained professional work relationships and an even tempered demeanorLearned behavior management and supportive counseling techniquesSuccessfully completed First Aid training, North Carolina Intervention (NCI) techniques CPR, Body Mechanics and liftingProvided direct care and training to individuals in activities of daily living and nursing assistance dutiesWorked independently and as a member of a team

Raleigh-Durham, North Carolina Area

Provided thorough support and problem resolution for Apple products, systems and softwareDiagnosed, troubleshooted and resolved a range of software and network connectivity issuesMultitasked across operating systems, browsers, and applications to analyze and rectify various complex and technical problemsMaintained composure and patience in face of difficult customer situations

Greensboro/Winston-Salem, North Carolina Area

Provided customers with basic to moderately complex troubleshooting stepsSupported customers with billing and account issuesProvided effective and timely resolution of a range of customer inquiriesDemonstrated best judgment in the disbursement of adjustments and creditsIncreased customer’s experience by providing enriching information on new products, rate plans, and services Logged troubleshooting steps and confirm issue resolutionDisplayed courtesy and strong interpersonal skills with all customer interactionsHandled difficult customer inquiries and complaints referred to by other wireless care representativesConsistently recognized for Advisor of the Week and featured on the site’s All-Star Advisor board

Greensboro/Winston-Salem, North Carolina Area

Built and maintained a healthy relationship with clients, clients’ families, teachers, and mentors.Acted as a liaison between clients, client’s mentors and client’s families.Established and Implemented Positive Behavioral Interventions and Support (PBIS).Assessed individual client needs; determined best plan of action to address needs.Advocated needed services and resourcesFacilitated access to services and available resources necessary for self-sufficiency Maintained clients’ records by reviewing case notes; logged events and progress Communicated client’s progress by conducting weekly meetings and monthly meetings with supervisor and school social workerCoordinated and implemented various after school projects

Social Work

Activities and Societies: Alpha Delta Mu Honor Society Tau Sigma National Honor SocietyGraduated Summa Cum Laude, GPA 3.6

Certificate - Web Development

UNC Chapel Hill Coding Bootcamp is a 24 week-long intensive full stack web development course. The course covers front-end and back-end.