David Fitzgerald Email and Phone Number

• Led the deployment of AWS hybrid cloud network and security infrastructure for 21 delivery stations, ensuring security best practices and compliance throughout the lifecycle. • Directed the IT infrastructure decommissioning process across 9 Amazon Grocery sites, overseeing secure data sanitization and comprehensive accounting for the removal of all IT equipment.• Identified technical and procedural improvements, including a cost-saving initiative projected to reduce expenses by $200,000 per site deployment.

• Ensures uninterrupted operation of network and server infrastructure across the Nashville node, spanning 17 Amazon FC, sort, and delivery sites, including on-call support• Manages technical projects for nodal IT initiatives, overseeing SDWAN implementation, network topology redesigns, site infrastructure builds and decommissions, and out-of-band automation• Executes network engineering tasks within an automation-driven, software-defined Cisco, Juniper, and AWS hybrid cloud environment, maintaining thousands of firewalls, routers, switches, and access points• Administers thousands of AWS-integrated Windows and Linux (Red Hat & Ubuntu) servers and endpoints, ensuring optimal performance and security

• Administered over 200 systems within an Azure-integrated environment, which included managing Microsoft Office 365, Azure AD, on-prem Windows Server VMs, Active Directory, SCCM, and SCOM• Provided support for Cisco switches, APs, ASA firewalls, and ISE virtual appliances in a manufacturing environment• Offered tier-2 technical support for more than 300 on-site and remote users, including senior management• Managed and supported 500+ Windows endpoint devices while automating IT processes using Powershell• Maintained detailed technical documentation by recording processes and activities using ServiceNow

• Engineered IT solutions for an Amazon Robotics fulfillment center, overseeing site-level technical projects, and serving as an escalation point for IT technicians• Presented a technical briefing on Cisco SD-Access to IT staff and tailored a non-technical version for senior management• Resolved a critical wireless networking issue by conducting packet analysis using Wireshark and reviewing RADIUS logs

• Provided tier-1 technical support for all Apple devices, managing thousands of support calls• Maintained 100% QA and achieved a 95% CSAT through strong interpersonal skills, ensuring high customer satisfaction• Logged detailed interactions and troubleshooting steps into Apple's ticketing system for issue tracking and resolution

• Oversaw the assembly, testing, and support of over 600 customized Windows desktops• Developed and managed the company website using a LAMP stack with WordPress CMS, integrating plugins to meet business needs• Created custom Windows images and implemented PXE boot functionality for streamlined deployment of systems• Guided and mentored a seasonal employee, facilitating the launch of their IT career