Kelly Fitzgerald Email and Phone Number
🔥 Looking for an HR leader who builds high-impact teams and HR functions from the ground up?I’m Kelly Fitzgerald, and I’ve spent nearly a decade driving HR excellence across multiple industries, with a focus on creating scalable HR systems, improving employee retention, and aligning HR strategies with company goals. My passion lies in building HR infrastructures in fast-growing environments, helping companies streamline operations, reduce risk, and cultivate inclusive, high-performing teams.From employee relations frameworks to performance management systems, I’ve implemented the tools and strategies that drive real results. Whether you’re a start-up needing to develop an HR function from scratch or a growing company looking to optimize employee relations, I’ve got the experience to help.📊 Key achievements: - Increased workforce by 200% within 8 months through strategic recruitment and onboarding initiatives. - Reduced legal risks across 38 states, resulting in zero lawsuits during my tenure. - Developed comprehensive employee relations frameworks that enhanced company culture and decreased turnover by 30%.Areas of Expertise:📈 Strategic HR Management💼 Employee Engagement & Retention🌍 Diversity, Equity, & Inclusion (DEI) Initiatives🎯 Leadership Development & Coaching🧠 Workforce Optimization & Planning🔄 Change Management & Transformation📊 Data-Driven HR Strategy💰 Compensation & Benefits Structuring🏅 Performance Management Systems🎯 Talent Acquisition & Management🛠️ Organizational Efficiency & Alignment📣 Employee Relations & Communication📜 Compliance & Legal Risk Mitigation🔍 Employee Relations Frameworks🎓 Training & Development Programs🚀 HR Infrastructure DevelopmentIf you’re ready to scale your HR function or elevate your company culture, let’s connect!
Branch
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Director Of People OperationsBranch Aug 2020 - PresentColumbus, Ohio, UsAs the first HR hire at Branch Financial, I was tasked with developing the company’s entire HR function from the ground up. I’ve built the infrastructure necessary to support a rapidly growing workforce, from recruitment to performance management and compliance across 38 states. I am passionate about streamlining operations and aligning HR with business strategies to drive company growth.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:➤ Increased workforce by 200% within 8 months, onboarding over 200 new hires.➤ Implemented the company’s first ATS system, reducing time-to-hire by 30%.➤ Developed comprehensive employee relations frameworks, reducing company risk and maintaining zero lawsuits filed.➤ Launched performance management systems, improving team productivity by 20%.➤ Championed diversity initiatives, leading outreach to HBCUs and minority-focused organizations.
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Regional Patient Care Coordinator Representative (Hr Business Partner)Accuquest Hearing Centers Jul 2015 - Aug 2020Hoffman Estates, Il, UsIn this HR Business Partner role, I oversaw HR functions across multiple regions, managing over 30 employees and collaborating with executives to align HR initiatives with company goals. My responsibilities included employee relations, training, performance management, and building a strong company culture.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:➤ Improved employee retention by 30% through targeted engagement and development initiatives.➤ Launched a formal annual review process, developing KPIs tailored to office profiles and improving performance tracking.➤ Implemented harassment training programs, ensuring compliance with state regulations.➤ Established an anonymous reporting system, leading to a reduction in workplace grievances and a safer work environment.➤ Led the creation of a call center that contributed $7M in annual revenue through improved sales strategies. -
Lead Inside Sales RepresentativeAccuquest Hearing Centers Jan 2014 - Jun 2015Hoffman Estates, Il, UsTransitioned to the corporate office to assist in launching the company's first inside sales call center. As the lead contact center agent, I developed booking systems for appointments across 180 offices nationwide, trained new agents, and created SOPs for the call center.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:➤ Developed SOPs that standardized outreach and communication across all offices nationwide.➤ Managed day-to-day operations of up to 16 agents, handling scheduling and training.➤ Contributed to the development of a sales call flow that significantly improved call conversion rates.
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Patient Care CoordinatorAccuquest Hearing Centers Oct 2013 - Jan 2014Hoffman Estates, Il, UsIn this role, I gained foundational experience in patient care, managing scheduling, and maintaining patient records while ensuring smooth office operations.
Kelly Fitzgerald Education Details
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University Of Illinois SpringfieldGeneral -
University Of Illinois Urbana-ChampaignEducation
Frequently Asked Questions about Kelly Fitzgerald
What company does Kelly Fitzgerald work for?
Kelly Fitzgerald works for Branch
What is Kelly Fitzgerald's role at the current company?
Kelly Fitzgerald's current role is Director of People Operations | Strategic HR Leadership | Employee Relations & Compliance | DEI Advocate | Start-Up HR Builder.
What schools did Kelly Fitzgerald attend?
Kelly Fitzgerald attended University Of Illinois Springfield, University Of Illinois Urbana-Champaign.
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