Frank Fitzgerald Email & Phone Number

Deltona, Fl, Us

-Thoroughly understand our web development products and services-Respond to customer queries in a timely and accurate manner using our ticket help desk system-Monitor and report on the status of tickets-Follow up with customers to ensure their technical issues have been resolved-Identify customer needs and manage the resolution of their issue-Assist customers in the use of specific features-Analyze and escalate product malfunctions-Inform customers about new features and functionalities-Assist with the integration of internal and external tools and features-Understand and follow effective customer service procedures, policies, and standards-Work towards achieving department goals-Follow established workflows and processes-Learning, understanding and improving themes and plugins-Designing and implementing features and functionalities-Ensuring high-performance and availability and managing all technical aspects of the CMS-Designing website back end including database and server integration-Conducting website performance tests

Deland, Florida

-Establish and maintain two-way communication systems among schools, offices, departments andthe district and among the district, the media, and the public.-Assist in coordinating crisis communications for the district and participate in school safety planning efforts.-Support leadership in response to any requests or criticism received from the community, news media,or school district personnel.-Provide public relations assistance to the district office administration, School Board and school administrators.-Create and maintain district and school websites and social media platforms while providing stafftraining, guidance and insight on school website/social media maintenance.-Manage district and school website content using Drupal platform and supportschool and district staff with website needs.-Help facilitate advertising, promotions, publicity and public outreach activities.-Contact media representatives with positive stories and news releases about District programs;communicate with media representatives about sensitive or controversial information; createpress releases-Ensure consistent branding and messaging.-Troubleshoot and address any potential issues with communications platforms (ex: website, SchoolMessenger, & social media ) the district uses-Provide assistance in the development of various publications (brochures,newsletters, flyers, and other departments) for district office, schools and departments.-Regularly attend School Board meetings to assist with public participation and live broadcast.

Orlando, Florida Area

-Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.-Designs, conceptualizes, produces and launches marketing and communication materials for shows, sales, holidays, events, products, services, etc., as requested by management and maintains said promotional items when necessary. -Writes copy for marketing campaigns including flyers, email blasts, social media, signs, brochures and other marketing or public relations communication as needed within the time requirements of the Retail Division. -Promotes online retail presence through website and social media by creating copy, ads, and organizing and updating content on a regular basis. -Maintains copy and design of AdventHealth Retail e-commerce solutions including websites that are co-branded or sponsored by other AdventHealth entities. -Understands mission, vision and values of AdventHealth and integrates them into marketing and communications whenever possible. -Periodically meets with manager as scheduled to discuss planning, execution and effectiveness of marketing campaigns. -Stays updated on current marketing trends including those on social media sites.

Apopka, Florida

-Regular exposure to business stakeholders and executive management, as well as the authority and scope to apply expertise to many interesting technical problems.-Strong understanding of UI, cross-browser compatibility, general web functions and standards.-Constant communication with colleagues.-Planned and delivered software platforms used across multiple products and organizational units.-Write newsletters including all company updates-Upgrade our email templates using graphics, personalization and advanced features-Ensure prompt and accurate communication with clients via email to minimize unsubscribes-Create email databases for lead generation-Expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's.-Functional knowledge or hands on design experience with Web Services (REST, SOAP, etc ..).-Strong grasp of security principles and how they apply to E-Commerce applications.

Worked on web design in down-time in order to learn and keep up with the rapid changes that can happen in this field. Felt the only way to get better was by reading articles by people like Chris Coyier as well as Paul Irish. They always push the boundaries of what is available to a web designer/developer and I want to keep up with the cutting edge.

-Helped train new employees, worked with them one-on-one to educate them on best practices in their specific job.-Served customers, making sure every customer was completely satisfied in a timely manner.-Attended weekly strategy meetings to discuss our strengths, weaknesses, opportunities, and external threats to the store branch and how to continue being profitable.-Mastered all positions including: Register, Pool Cleaner Repair, and 7-point Computerized Water Analysis.