Fitzgerald Figueroa Email & Phone Number

New Rochelle, Ny, Us

New Rochelle, Ny, Us

White Plains, New York, United States

- Engineered and delivered dynamic training sessions that drove a 50% improvement in employee satisfaction scores and led to a 20% increase in overall team productivity.- Orchestrated cross-functional workshops with SMEs to refine training materials, leading to a 30% improvement in knowledge retention rates and a 20% uptick in customer satisfaction scores.- Assessed training program efficacy through focus group sessions and data analysis, leading to a 15% reduction in customer support response time and a 10% increase in customer satisfaction scores.- Spearheaded the development of a comprehensive training program, resulting in a 30% increase in employee retention and a 25% decrease in onboarding time.- Welcome and orient new employees to the company and their role.- Provide training on company policies and procedures.- Help new employees get set up with their computer, email, and other resources.- Track and monitor the onboarding process to ensure a smooth and positive experience.- Make recommendations for improvements to the onboarding process.- Gather and analyze data on onboarding program effectiveness.- Stay up-to-date on industry best practices for onboarding.

White Plains, New York, United States

- Qualify borrowers for mortgages: This includes evaluating borrowers' financial information, such as income, debt, and assets, to determine their ability to repay a mortgage loan.- Understand and explain mortgage products and services: This includes knowing the different types of mortgages available, such as fixed-rate mortgages, adjustable-rate mortgages, and jumbo loans, as well as the terms and conditions of each type of mortgage.- Prepare loan applications and documentation: This includes gathering and verifying borrowers' financial information, completing the loan application, and submitting the application to the lender.- Negotiate loan terms with lenders: This includes working with lenders to get the best possible terms for borrowers, such as a low interest rate and a low down payment.- Close loans and track post-closing activities: This includes ensuring that all the paperwork is in order and that the loan is funded, as well as tracking post-closing activities, such as making sure that borrowers are making their mortgage payments on time.- Provide customer service to borrowers: This includes answering borrowers' questions, resolving problems, and providing ongoing support throughout the mortgage process.- Build relationships with real estate agents and other professionals in the mortgage industry: This is important for networking and for getting referrals from other professionals.

Remote

- Understand and comply with all federal, state, and local regulations related to mortgage lending.- Review and process loan applications, ensuring that all required documentation is complete and accurate.- Calculate loan amounts and interest rates, and prepare loan documents.- Coordinate with other lending professionals, such as loan officers and underwriters, to ensure that the loan process is smooth and efficient.- Resolve loan issues in a timely and professional manner.- Provide customer service to borrowers, keeping them informed of the status of their loan and answering any questions they may have.- Stay up-to-date on changes in mortgage lending regulations and best practices.

White Plains, New York, United States

- Understand and comply with all federal, state, and local regulations related to mortgage lending.- Review and process loan applications, ensuring that all required documentation is complete and accurate.- Calculate loan amounts and interest rates, and prepare loan documents.- Coordinate with other lending professionals, such as loan officers and underwriters, to ensure that the loan process is smooth and efficient.- Resolve loan issues in a timely and professional manner.- Provide customer service to borrowers, keeping them informed of the status of their loan and answering any questions they may have.- Stay up-to-date on changes in mortgage lending regulations and best practices.

New York, Ny

-Establish contact with new clients/Real Estate Brokers-Create Marketing Campaigns -Maintain Office Supplies and everyday office needs-Originate Loans within company system-Maintain calendar for Sales Manager

Greater New York City Area

As a Mortgage Loan Officer Assistant, it is my job to ensure that my top tier Sales Managers are successful in Loan Origination as well as their marketing efforts. Keep their pipeline up to date and working efficiently as well as opening lines of communications with Real Estate Brokers and clientele. Assisted in developing and maintaining external CRM for the team. Set up new employees desks and computer stations and assisted with on-boarding.

Greater New York City Area

Assisted top tier Loan Officer team in successfully pulling in new business through marketing, lead management, and assisting with loan origination. Assisted in developing and maintaining internal CRM for the team. Set up new employees desks and computer stations and assisted with on-boarding.

340 Madison Avenue

Created a welcoming environment for all guests and clients. Scheduled conference room usage as well as usage of hotel desks. Maintained office product inventory. Also provided technical support from time to time. Provided added support for high level executives during their visits to our offices including CEO, CFO, CHRO, and COO.

Creating and developing brand identities for small companies so that they can become big companies using photo editing and web design software including but not limited to Adobe Fireworks, Dreamweaver, Photoshop and Lightroom; Microsoft Office Suite; Google G Suite.

Bronx, New York, United States

Promoted to Coordinator after 1 year. There, I worked closely with the Educational Director to establish new curricula for staff and students that encouraged physical and cognitive growth. Maintained detailed files on students and student enrollment using newly developed software. Led workshops for staff and students on how to efficiently use technology.

Bronx, Ny

Helping children reach their full learning potential through play and interaction with other children. Assist head teacher in developing lesson plans. Work with parents to create in-home education plans to keep consistency between the classroom and home.

Brooklyn, Ny

Greeted teachers, parents and students upon entrance to the school as well as maintained the security of the building. Answered and directed calls. Maintained security equipment including fire alarm systems and surveillance equipment.