Mark Fitzgerald Email & Phone Number

Ipswich, Ma, Us

Middleton, Ma, Us

• Oversee continuous process improvement initiatives that optimize efficiencies, promote company-wide scalability, and ensure profitability.• Leverage EBITDA performance, accounting metrics, and performance data in guiding strategic decisions and communication of short and long term growth.• Recruit, train, and mentor high-performance, customer-driven employees and cross-functional teams that achieve measurable revenue growth.• 400%+ revenue growth and 1,300% net profit growth over the most recent 5 years.• Achieved industry best 4.9 out of 5.0 online customer ratings.• Launched innovative process automations in A/P, A/R, order management, and email marketing that reduced human error and eliminated need for headcount increases.• Leveraged vendor relationships to negotiate reductions in cost of goods (COGs).Direct Reports: Director/VP of Marketing, Director Customer Service, Director of IT, Directors of US East and US West Operations, Warehouse & Logistics Ops Manager

Munich, Bavaria, De

• Successfully guided prominent Fortune 100 companies to achieve ecommerce optimization and revenue goals and provided mission critical resources.• Wrote contracts, proposals, and SoWs that guided resource and budget management.• Ideated, developed, and launched the “Headless Commerce” concept for Johnson & Johnson for utilizing a single ecommerce platform to serve multiple branded business units saving $2MM+ on project costs.• Defined and implemented complex asynchronous pricing models for AmeriSource Bergen that update 2-3X/day across all customers and MMs of SKUs/line items.• Conceptualized, developed, and launched the roll out of Keurig Coffee websites that won industry awards for “best in class” user experiences.• Created and led the implementation of a fully integrated stock management system, including multiple warehouses and real time store inventories for David Yurman.• Led the GlaxoSmithKline creation of online portals capable of streamlining global regulatory compliance for sales and distribution of pharmaceuticals.Direct Reports: 90+ Functional/Technical Consultants and Project ManagersSpecialties: software service delivery, practice management, commerce, content management, digital strategy, leadership, team building, omni-channel operations, agile project management, pre-and-post sales engineering, B2B and B2C implementations, data management, marketing automation, complex issues management, SAP Hybris, CEC, C4C.

• Contracted and coordinated a best-in-class team of partners and technical implementers across multiple ecommerce operations and development functions.• Aggressively prospected and closed consulting engagement contracts.• Provided directional leadership to ensure successful ecommerce development project outcomes, timelines, and cost controls.• Served as interim CEO for prominent online shoe retailer/wholesaler to guide team development, lead operational excellence, optimize purchasing, and roll out of a definitive marketing strategy that achieved and grew sustainable profitability.• Launched an industry-leading multi-channel ecommerce sales model for a 34-year old landscaping supply company that generates $MM wholesale/retail revenue.• Led a comprehensive rebranding campaign for a major distributor and manufacturer of lab furniture that opened up a new market segment, generated $MM in additional revenue, and mitigated the fluctuations of the direct sales contracts. • Sought-after ecommerce thought-leader and public speaker for in-demand expertise on market trends and operational best-practices at major industry conferences. • Trusted advisor to executive team at Zappos.com in defining best practices and strategies for optimizing inventory turns and margins in off-price market segment and mitigating risks of free return model.

Leadership and Entrepreneurial Expertise:• Recruited, trained, managed, and mentored 25+ employees across Sales & Service Marketing, IT, and Operations .• Navigated operations to scale rapidly and deploy resources for maximum ROI.• Mentored cross-functional teams that delivered end-to-end excellence.• Created an impenetrable multi-channel presence for market penetration and growth.• Catapulted business from ground zero to $25M+ in profitable revenue in <5 years.• Improved inventory and order management systems and processes that cut error rates 0.1% and produced 5.0 star ratings worldwide on multiple platforms.• Generated 100% average positive feedback rating on 1M+ eBay transactions.• Achieved #1 footwear retailer status on eBay, Amazon, and Overstock.• Recognized Google subject matter expert (SME) and trusted advisor to leadership teams at eBay Stores, Amazon 3rd Party Marketplace, Overstock.com Auctions, and Google Shopping on 3rd party seller platform development and best practices.• Recognized as MCM-ACCM Multi-Channel Merchant of the Year.• Negotiated exit in 2008

Topsfield, Ma, Us

Sold and produced mobile billboard advertising for clients including Dodge, Mikasa, Harvard Pilgrim Healthcare, Weetabix, Merck - and campaigns for dozens of trade shows & political events.

Java Component Testing, WebLogic Analysis and Testing, Load & Performance Testing, Data Analysis, User Interface Design & Testing, Automated Test Programming, Automated Test Suite Design & Management

Owner/Operator of Web Hosting and Web Design Business.

Evaluated and selected QA Automation Tools. Created and managed a comprehensive library of software test scripts to certify a suite of portfolio management and trade order management software packages. Conducted performance and load testing of software for global financial management companies. Conducted pre- and post- sales technical sales assistance. Wrote customized test scripts for clients to assure specific ops and tech functions maintained integrity with each release. Software Release and media management. Progressed from Sr Analyst to Lead to Manager. Managed and mentored team of QA Engineers.

Brookfield, Wisc., Us

Developed detailed business requirements and systems design specifications in order to achieve system upgrade and integration objectives for a variety of clients. Relied upon as a "Data Expert" and Conversion Specialist - and awarded the FDC / TSSG Presidential Award for my role in the Smith Barney T/A conversion.