Mark Fitzgerald Email & Phone Number

Ipswich, MA, US

Middleton, MA, US

• Oversee continuous process improvement initiatives that optimize efficiencies, promote company-wide scalability, and ensure profitability.
• Leverage EBITDA performance, accounting metrics, and performance data in guiding strategic decisions and communication of short and long term growth.
• Recruit, train, and mentor high-performance, customer-driven employees and cross-functional teams that achieve measurable revenue growth.
• 400%+ revenue growth and 1,300% net profit growth over the most recent 5 years.
• Achieved industry best 4.9 out of 5.0 online customer ratings.
• Launched innovative process automations in A/P, A/R, order management, and email marketing that reduced human error and eliminated need for headcount increases.

Munich, Bavaria, DE

• Successfully guided prominent Fortune 100 companies to achieve ecommerce optimization and revenue goals and provided mission critical resources.
• Wrote contracts, proposals, and SoWs that guided resource and budget management.
• Ideated, developed, and launched the “Headless Commerce” concept for Johnson & Johnson for utilizing a single ecommerce platform to serve multiple branded business units saving $2MM+ on project costs.
• Defined and implemented complex asynchronous pricing models for AmeriSource Bergen that update 2-3X/day across all customers and MMs of SKUs/line items.
• Conceptualized, developed, and launched the roll out of Keurig Coffee websites that won industry awards for “best in class” user experiences.
• Created and led the implementation of a fully integrated stock management system, including multiple warehouses and real time store inventories for David Yurman.

• Contracted and coordinated a best-in-class team of partners and technical implementers across multiple ecommerce operations and development functions.
• Aggressively prospected and closed consulting engagement contracts.
• Provided directional leadership to ensure successful ecommerce development project outcomes, timelines, and cost controls.
• Served as interim CEO for prominent online shoe retailer/wholesaler to guide team development, lead operational excellence, optimize purchasing, and roll out of a definitive marketing strategy that achieved and grew.
• Launched an industry-leading multi-channel ecommerce sales model for a 34-year old landscaping supply company that generates $MM wholesale/retail revenue.
• Led a comprehensive rebranding campaign for a major distributor and manufacturer of lab furniture that opened up a new market segment, generated $MM in additional revenue, and mitigated the fluctuations of the direct.

• Leadership and Entrepreneurial Expertise:
• Recruited, trained, managed, and mentored 25+ employees across Sales & Service Marketing, IT, and Operations.
• Navigated operations to scale rapidly and deploy resources for maximum ROI.
• Mentored cross-functional teams that delivered end-to-end excellence.
• Created an impenetrable multi-channel presence for market penetration and growth.
• Catapulted business from ground zero to $25M+ in profitable revenue in <5 years.

Topsfield, MA, US

Sold and produced mobile billboard advertising for clients including Dodge, Mikasa, Harvard Pilgrim Healthcare, Weetabix, Merck - and campaigns for dozens of trade shows & political events.

Java Component Testing, WebLogic Analysis and Testing, Load & Performance Testing, Data Analysis, User Interface Design & Testing, Automated Test Programming, Automated Test Suite Design & Management

Owner/Operator of Web Hosting and Web Design Business.

Evaluated and selected QA Automation Tools. Created and managed a comprehensive library of software test scripts to certify a suite of portfolio management and trade order management software packages. Conducted performance and load testing of software for global financial management companies. Conducted pre- and post- sales technical sales assistance..

Brookfield, Wisc., US

Developed detailed business requirements and systems design specifications in order to achieve system upgrade and integration objectives for a variety of clients. Relied upon as a "Data Expert" and Conversion Specialist - and awarded the FDC / TSSG Presidential Award for my role in the Smith Barney T/A conversion.