Christopher Fitzgerald Pmp,Cissp,Ccsp,Cism,Rcdd,Ccp,Cloud,Casp Email & Phone Number

Tarrytown, New York, Us

Formerly FitzGeraldNet Consulting LLC and GlobalTech Integration Inc.Provider of professional services including project management, program management, and senior IT and general technology leadership for management, infrastructure architecture, infrastructure engineering, systems integration, application integration support, and escalated operations support for clients, programs, and projects. Led project, program, and operational teams ranging in size from 10 to 900 people including employees, contractors, consultants, and business partner team members. Managed project, program capital (CapEx) and operational (OpEx) annual budgets from $10M to $600M. Clients include privately and publicly held companies and public sector institutions.IT & General Technology Specialties:Program ManagementOrganizational Development and LeadershipStrategic PlanningModernization/TransformationEnterprise ComputingCloud ServicesCloud SecurityIT SecurityGovernance, Risk, and Compliance (GRC)Outsource/Insource MigrationBudget ManagementVendor/Business Partner ManagementVendor/Business Partner NegotiationsVendor/Business Parter Contract Development and Management.Operations ManagementService ManagementEnterprise NetworkingWireless NetworkingSystem Infrastructure and IntegrationData Center InfrastructureNetwork and Systems SecurityPCI ComplianceDisaster Recovery ServicesBusiness Continuity PlanningTelecommunications InfrastructureContact Center TechnologyUnified CommunicationsStructured Cable PlantEnd User ComputingMobile ComputingBYOD TechnologyDBA ServicesAudio/Visual Infrastructure ServicesPhysical Site Security InfrastructureMicrosoft 365 Cloud ServicesMicrosoft Azure Cloud ServicesAmazon Web Services (AWS)Communications InfrastructureEnterprise Voice ServicesVideo ServicesConstruction/IT IntegrationE-Commerce Integration SupportERP Integration SupportLogistics Integration SupportBusiness Intelligence Integration Support

Bronx, New York, Us

Agreed to temporarily extend the engagement with FreshDirect as the SVP IT to provide leadership for all FD IT services until a long-term CTO was recruited, selected, and onboarded.Core IT Accountabilities:Sr. IT Leadership - Senior Management TeamStrategyNetwork EngineeringSystem EngineeringDatabase AdministrationSystem AdministrationPlant Technology ServicesCorporate Technology ServicesData Center ServicesCloud ServicesSecurityChange ManagementSite Security (Access Controls and Cameras)Audio Visual (AV) ServicesProgram Management Office (PMO)Budget ManagementAsset ManagementBilling ManagementContract ManagementVendor ManagementApplications-eCommerce-Application DevelopmentApplications-eCommerce-Quality AssuranceApplications-ERP-Honeywell Warehouse Execution System (WES)Applications-ERP-Manhattan Associates Warehouse Management System (WMS)Applications-ERP-SAPApplications-Business IntelligenceApplications-IT OperationsIT & General Technology Specialties:Program ManagementOrganizational LeadershipModernization/TransformationEnterprise/Cloud ComputingOutsource/Insource MigrationBudget ManagementVendor/Business Partner ManagementVendor/Business Partner NegotiationsVendor/Business Parter Contract Development and Management.Operations ManagementService ManagementEnterprise NetworkingWireless NetworkingSystem Infrastructure and IntegrationData Center InfrastructureNetwork and Systems SecurityIT SecurityPCI ComplianceDisaster Recovery ServicesBusiness Continuity PlanningTelecommunications InfrastructureContact Center TechnologyUnified CommunicationsStructured Cable PlantEnd User ComputingMobile ComputingBYOD TechnologyDBA ServicesAudio/Visual Infrastructure ServicesPhysical Site Security InfrastructureMicrosoft 365 Cloud ServicesMicrosoft Azure Cloud ServicesCommunications InfrastructureEnterprise Voice ServicesVideo ServicesConstruction/IT IntegrationApplications Infrastructure & Integration Support

Bronx, New York, Us

Core IT Accountabilities:Sr. IT LeadershipStrategic PlanningArchitectureNetwork EngineeringSystem EngineeringDatabase AdministrationSystem AdministrationPlant Technology ServicesCorporate Technology ServicesEnd User ComputingMobile ComputingMobile Devices and IOTData Center ServicesCloud ServicesIT SecurityChange ManagementSite Security (Access Controls and Cameras)Audio Visual (AV) ServicesBudget ManagementAsset ManagementBilling ManagementIT Infrastructure Contract ManagementIT Infrastructure Vendor ManagementSenior Management Team (2021 - July 2022)IT & General Technology Specialties:Program ManagementOrganizational LeadershipModernization/TransformationEnterprise/Cloud ComputingOutsource/Insource MigrationBudget ManagementVendor/Business Partner ManagementVendor/Business Partner NegotiationsVendor/Business Parter Contract Development and Management.Operations ManagementService ManagementEnterprise NetworkingWireless NetworkingSystem Infrastructure and IntegrationData Center InfrastructureNetwork and Systems SecurityIT SecurityPCI ComplianceDisaster Recovery ServicesBusiness Continuity PlanningTelecommunications InfrastructureContact Center TechnologyUnified CommunicationsStructured Cable PlantEnd User ComputingMobile ComputingBYOD TechnologyDBA ServicesAudio/Visual Infrastructure ServicesPhysical Site Security InfrastructureMicrosoft 365 Cloud ServicesMicrosoft Azure Cloud ServicesCommunications InfrastructureEnterprise Voice ServicesVideo ServicesConstruction/IT IntegrationApplications Infrastructure & Integration Support

Bronx, New York, Us

Long Island City, New York, Us

Directed the following services for 104 national and international JetBlue sites supporting 15,000 network connections: Network Infrastructure, Network Security, Telecom Voice and Contact Center Technology, and Audio and Video Conferencing Services – Provided implementation support for new airport openings and modification of existing airports.Provided senior leadership support for large-scale (6-year $220M+) IT infrastructure upgrade, standardization, and outsourcing program including RFP development, analysis of proposals, selection, negotiations, architecture, and engineering design oversight and migration leadership.Provided leadership for the IT Infrastructure design, acquisition, and implementation for the new Long Island City NY headquarters – support operations and user migration from the legacy headquarters in Forest Hills NY and Darien CT sites – supported IT infrastructure implementation for new Flight System Operations Center (SOC).Provided 24 x 7 network, data center, voice, and contact center services escalated support and senior IT leadership for JetBlue and Verizon operational team - Provided escalated technical and process guidance to JetBlue and Verizon support team members.Provided planning and technical leadership for the PCI Compliance program related to the network, telecom voice, and contact center infrastructure services - Provided IT leadership support and guidance for the overall PCI Program team.Provided strategic planning support for IT Operations with a focus on services optimization for the Verizon Infrastructure Business Partner (IBP) multi-year service agreement with JetBlue.Change Advisory Board (CAB) senior IT leadership team member providing guidance and oversight for changes to the IT environment.Supported IT security risk assessments, audits, and remediation.Led and supported many other projects.See the Projects section for more details.

Long Island City, New York, Us

Directed the following services for 104 national and international JetBlue sites supporting 15,000 network connections: Network and Data Center Infrastructure, Security, Voice and Contact Center Technology, and Audio/Video Conferencing Services – Provided support for new airport openings and existing airport modifications.Full-time consultant engaged by JetBlue to improve functionality, reliability, security, and supportability of network, data center, voice, and contact center infrastructure - leadership for migration to managed IT infrastructure services.Provided senior leadership support for large-scale (6-year $220M+) IT infrastructure upgrade, standardization, and outsourcing program including RFP development, analysis of proposals, selection, negotiations, architecture, and engineering design oversight and migration.Provided network, voice, and contact center services leadership for supporting migration to a new customer service system (CSS) – large-scale, complex enterprise migration.Provided leadership and onsite support to review, test, and optimize the network and core IT infrastructure that supported the new JFK Terminal 5 – supported operations migration from JFK Terminal 6 to Terminal 5.Provided leadership for the IT Infrastructure design and implementation for the new Long Island City NY headquarters – supported operations and user migration from the legacy headquarters in Forest Hills NY and Darien CT sites – supported IT infrastructure implementation for new Flight System Operations Center (SOC).Provided 24 x 7 network, voice, and contact center services escalated support and senior IT leadership for JetBlue and Verizon operational team.Led implementation of centralized Avaya enterprise voice and contact center systems – consolidated 55 separate site phone systems into a common voice platform using advanced VoIP services and single enterprise dial plan.Led and supported many other projects.See the Projects section for more details.

Austin, Us

Led the team that provided national and international consulting services for the design, implementation, and support for secure data, voice, and systems infrastructure. Services comprised of program and project management, vendor management, budget and procurement management, systems architecture design, systems engineering, systems integration, and operational support. The scope included engineering services for the following technology infrastructure: structured cable plant (copper and fiber optic), data and voice network, systems (Microsoft, Novell, IBM OS/2, IBM AS/400, UNIX, DEC, Stratus, Tandem, IBM mainframe, Amdahl mainframe, and others), call center technology, computer telephony integration (CTI), desktop computing environment, data center and telecommunications facilities, and information systems security. The team provided integration services for systems, service providers, and operational support groups. Managed full-time, long-term, on-site consultant project team for Ameritech, Telenisus, and S.W.I.F.T. clients. These projects including managing teams with 35-350 members and managing or co-managing project budgets of $30M to $100M per year.See the Projects section for more details.

La Hulpe, Wallonia, Be

Provided program management team (PMO) leadership for the initial implementation of a $300M, five-year, global financial services network outsourcing project with 150 project team members to support migration from a global X.25 communications network to global IP network connectivity.See the Projects section for more details.

Us

Provided program management and senior engineering services for the national SAP/POP Design/Implementation Planning Project ($3.8M). Provided program management and senior engineering services for the Managed Web/Application/eCommerce/Security Services Data Center Project ($12M).See the Projects section for more details.

Dallas, Tx, Us

Full-time consultant engaged by Ameritech, regional telephone company supporting Illinois, Indiana, Michigan, Ohio, and Wisconsin, to provide senior network, telecommunications, call center, systems, and data center infrastructure architecture, engineering, and operational support and leadership for project management, program management, and systems integration.Provided program and project management and chief engineering services for 19+ IT systems, network, data center, and call center projects ($150M). Managed project teams with over 375 employees, client staff, contractors, consultants, and vendor personnel. Developed voice and data technology infrastructure and implementation standards for 35 call centers, 10,000 agents, supporting data centers, and management offices.See the Projects section for more details.

Downers Grove, Illinois, Us

Project manager and chief enterprise network engineer for the LGHSNet Open Systems Architecture (OSA) project. Managed large project team comprised of internal staff, vendors, and contractors. The project scope included implementation of a new multiprotocol enterprise network (LGHSNet) supporting 3,000 PCs (IBM Microsoft DOS and Windows, Macintosh, UNIX, and IBM OS/2 workstations) with Novell, UNIX, OS/2, Stratus, DEC, mainframe, and other server and hosting technologies. High-speed campus and WAN enterprise network design, implementation, and operations for a multicampus (52 buildings across the Chicago metro area) and remote user access environment. Systems engineering and integration support for information technology projects sponsored by numerous medical departments. Supervised the LGHSNet network engineering operational support group.See the Projects section for more details.

Managed business operations group for network and system integration vendor serving St. Louis, Missouri and Midwest region. Responsibilities included network engineering, system engineering, personal computer support services, procurement, vendor relations, and customer operations.Managed technical services operations group with market focus on Novell and UNIX servers/networks, CAD/CAM systems, office automation systems, e-mail/groupware systems, telephony systems, and cable plant for medical, government, legal, architectural, manufacturing, nuclear power, and high school and university education clients.See the Projects section for more details.

Vernon Hills, Il, Us

Provided design, installation, and support services for Novell networks, Apple networks, IBM and Apple personal computer environment (installation and chip-level maintenance), cable plant, LAN infrastructure, and systems integration services for the school district’s multicampus facilities. Additional services included technical support for building management systems comprised of security alarms, fire alarms, building automation, telephony PBX, centralized clock control, and audio and video distribution. Provided technical design, implementation, and support for local access television studio and editing suite. Provided technical support for multiple theatrical and auditorium facilities and the associated staging, lighting, and audio equipment.See the Projects section for more details.