Fitzgerald Johnson Email & Phone Number

Omaha, Nebraska, United States

◉Handle 50-60 customer inquiries daily providing accurate information about policies and services over the phone.◉Analyze policy details and customer interactions using multiple computer applications.◉Collect, analyze, and interpret customer service data to identify trends and opportunities for improvement.◉Monitor and report on key performance indicators related to customer service.◉Collaborate with internal teams to develop and implement process improvements.◉Create detailed reports and presentations to communicate findings and recommendations to stakeholders.◉Assist in developing training materials and programs to enhance customer service skills and knowledge.

◉Certified as a Speaker, Coach, and Trainer by John Maxwell.◉Independent contractor working toward the betterment of others by focusing on self-leadership.

Maricopa, Arizona, United States

◉Marketed the E-Learning Marketing System to small businesses.◉Analyzed the current marketing model and made recommendations for increasing sales and revenue online.◉Conducted weekly marketing coaching to small businesses.◉Facilitated a monthly small business marketing focus group.

Tempe, Arizona, United States

◉Responded to internal customer support requests for VisionIP to provide support and customer service..◉Analyzed the incident and business circumstances involved and developed solutions.◉Coached end-users through the resolution of issues.

Tempe Arizona

◉Installed/maintained/troubleshot proprietary POS system called WinSNAP/WebSMARTT.◉Created and facilitated a weekly peer training group for 10 analysts to build team capacity for problem-solving.

◉Resolved customer software issues and assumed all direct contact with the client until resolution was achieved. ◉Incident resolution required the analysis of the incident and business circumstances and involved, troubleshooting and testing to identify the possible cause of the issue, determining the appropriate course of action to resolve the issue while attempting to minimize business disruption to the clients' business. ◉Diagnosed and resolved complex technical and product functionality issues related to the Eclipsys Suite of applications.◉Actively involved in the installation of Eclipsys Security Services version 1.0

◉Processed company lock box and system loads upon request.◉Monitored jobs using MAESTRO, GUI Job Scheduler on HP-Unix platform.◉Performed Intermediate System Administration tasks.

◉Maintained and troubleshooted the REEL Back Backup System in a HP-Unix Operating System environment.

◉Monitored stored library backups◉Handled restores and outbound tape request in DEC-VAX environment.

◉Monitored batch-processing system on UNIX workstation using Control-M GUI. Distributed ◉Electronic Funds Transaction reports to various financial institutions on the MAC ATM Network.◉Troubleshooted production problems

◉Inspected employees and work environment in order to maintain systems integrity and product quality.◉Maintained system files in UNIX environment

◉Monitored computer systems along with troubleshooting.◉Provided software and hardware support.◉Maintained backup system for research service on World Wide Web.

Network Engineer With Cybersecurity

Currently enrolled in NGT Academy | Intensive 24-week (Part-time)/14-week (Full-time) military-grade engineering program Cyber Security.

Business Analytics Nanodegree, Business Analysis

Certificate, Data Analytics

Learning to create and deploy unique analyses of company data to drive business decisions. I employ a suite of modeling and presentation.

Certificate Programming And Web Technology, Web Technology

Education record

Education record