Teresa Profiri Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Digital written, audio, and video creative media production published on multiple platforms. Engagement with worldwide audience for sales and promotion of written media, audio books, blog and vlog. Achieved top 14% of creators and over 1 Million views. Driver with perfect driving record and 5 star rating with Uber, Lyft and Veyo. DBIDS access to Luke AF military base. Clean background, over 30 years driving experience, zero accidents.

Inbound sales and customer service representative exceeded sales targets to achieve commission. Recognized for top closing percentage and customer satisfaction survey responses.

Duluth, Georgia, Us

Active life insurance licensed financial services professional, working to achieve series 6 and 63 finance licenses, distributing financial services to our community.

Livonia, Michigan, Us

Temp to hire assignment for Apria Healthcare overnight and weekend call center customer intake, and support troubleshooting DME, initiating dispatch for urgent patient requests. Work remotely from home call center customer service with minimal supervision. Recognized for volunteering support for out of state branch during pandemic.

Salt Lake City, Utah, Us

Commission-based inbound sales for industry leader in credit repair service. Uncover customer needs, overcome objections and meet or exceed call center sales andproductivity performance metrics.

San Antonio, Texas, Us

Licensed multi-state auto and property insurance adjuster handling military member customer service, making liability decisions, processing payments, ensuring timely and accurate communication, work independently, solicit new business

Las Vegas, Nevada, Us

Work at home virtual call center sales for real estate rental company with locations across the U.S. Independent work without direct supervision, commission bonus pay structure.

San Antonio, Texas, Us

Licensed property and casualty personal lines insurance agent providing J.D. Powers award winning customer service to members. Contribute to fulfillment of the mission of our organization, work independently, build rapport, and provide world class customer service to members. Identify and respond to sales opportunities, overcome objections to achieve product acquisition. Peer mentor, manage recognition program, handle complex member resolutions, new member on-boarding, sales and customer service, billing resolution.

San Antonio, Texas, Us

Support USAA's mission by providing solutions for member financial security within the insurance product line and beyond. Utilize relationship sales process to maximize product acquisition and retention. Mentoring and Y-Cording newly licensed representatives. Promoted to Specialist in October 2012.

Glendale, Ca, Us

Manage 15 inbound customer facing reservation sales representatives. Lead agents to apply sales process and meet or exceed sales, quality, adherence and attendance performance targets. Coach agents to develop strong customer connections, solution focused behavior and natural sales techniques. Interview, hire, identify, correct and reward performance trends, write performance appraisals, apply disciplinary process. • Achieved commission 9 of 12 months by motivating agents to exceed sales targets

Newark, Delaware, Us

Assemble and manufacture medical device delivery catheters in a 100,000 PPM clean room environment. Use laser, UV adhesive curing, trimming, heat bonding and inspection equipment. Exceeded productivity and quality objectives on multiple product lines. Cross-trained on 4 catheter manufacturing lines in under 6 months. Responsible for adherence to FDA regulations and maintaining quality assurance standards.

Minneapolis, Minnesota, Us

Manager of up to 30 call center B2B and B2C sales employees. Analyze performance trends. Coaching and developing sales and customer focus skills. Manage performance in sales, productivity, quality and attendance to meet or exceed targets. Interview, hire, monitor, coach, write performance appraisals, apply disciplinary process, manage payroll. Collaborate with leaders to achieve site monthly and quarterly revenue targets. Manage expense budget. Develop and implement recognition programs.• Transformed a non-performing sales team to exceed sales target in less than one month• Created a resource for associate career development, contributed to reduced attrition by 35%

Us

Manage call flow and sales center operations for 100+ employees in a multi-site virtual call center. Achieve workforce productivity and labor budgets. Coordinate shift-bid process, scheduling, lost time planning, and exception management. Generate accurate forecasting and staffing plan to handle call traffic. Reduced labor costs by over $25,000 monthly by maximizing early outs to manage overstaffing

Us

Provide exceptional customer care to business customers, maximize revenue by pursuing sales opportunities through cross-selling and up-selling. Present and customize multiple product solutions, efficiently resolve problems, maintain and develop lifetime customer relationships.

Master'S Degree, Master Of Science In Leadership

Graduate School, Psychology

Bachelor Of Science Degree, Psychology