Fíyín Àkíngbó̩Lá Email and Phone Number
Fíyín Àkíngbó̩Lá work email
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Fíyín Àkíngbó̩Lá personal email
My journey into the tech industry began with a solid foundation in Mass Communication and Advertising, where I honed my skills in crafting compelling messages and building strong relationships. After completing my Advertising Account Management Graduate Certificate from Humber College, I discovered a passion for technology that led me to transition into the tech field.With over 4 years of experience, I've successfully blended my communication expertise with technical problem-solving skills, specializing in cloud technologies and client relationship management. At Allianz Global Assistance, I managed high volumes of support requests across multiple channels, enhancing client satisfaction and loyalty through a customer-centric approach. My role at President’s Choice Financial allowed me to leverage analytical thinking to prevent fraudulent activities, safeguarding clients' assets.Currently, as a freelance Technical Support Analyst at Reyts FinTech, I maintain a customer satisfaction rating above 90% and have reduced average resolution times by 89%. My proactive tracking methods and efficient problem-solving techniques have been pivotal in achieving these results. I'm certified in Google IT Support Professional, Agile Project Management, and AWS Cloud Practitioner, underscoring my commitment to continuous learning and growth.I thrive on analyzing customer data, conducting surveys, and gathering feedback to enhance user experiences. Collaborating with cross-functional teams, I develop and implement strategies that drive customer retention and satisfaction. My unique blend of communication and technical skills positions me to contribute to innovative solutions in customer retention and user experience.I'm excited about leveraging my diverse skill set to drive innovation and create lasting impact in the tech industry. Let's connect and explore how we can collaborate to achieve remarkable results together!#CustomerSuccess #TechTransition#ClientRelationshipManagement #TechnicalSupport#CustomerRetention#ContinuousLearning#ProjectManagement #CustomerService #TechInnovation#ProblemSolving #Networking #CareerGrowth
Reyts Fintech Inc.
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Technical Support SpecialistReyts Fintech Inc. Jun 2023 - PresentSt Thomas, Ontario, Canada● Provided technical support for the organization, achieving and maintaining a customer satisfaction rating above 80%, demonstrating exceptional service delivery and rapport-building expertise to achieve favourable business results● Utilizes proactive tracking methods and implements efficient problem-solving techniques to enhance overall service efficiency, leading to an 89% reduction in average resolution times● Developed and documented organizational resolutions and best practices, ensuring seamless knowledge transfer ● Responded to customer inquiries using multiple communication channels; live chat, email, and phone ● Handled and resolved customer requests related to general inquiries, billing, transactions, account changes, and technical support.
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Customer Success SpecialistAllianz Partners Oct 2022 - May 2023Cambridge, Ontario, Canada• Efficiently handled over 1,500 client interactions per month, providing timely, accurate, and comprehensive travel-related information.• Managed and resolved up to 100 complex calls daily in high-volume, high-pressure environments, maintaining a customer satisfaction rate of over 95%.• Successfully opened and processed an average of 300 non-medical cases per month, assisting clients with urgent needs and ensuring expedited claim form processing.• Interpreted and explained insurance policies to over 200 clients monthly, effectively reducing client confusion by 30% and enhancing understanding of benefit coverage and limitations.• Utilized language interpretation services to assist non-English speaking clients in over 50 cases per month, ensuring clear and effective communication regarding their travel insurance coverage. -
Client Service AssociateMillennium 1 Solutions Feb 2021 - May 2022Toronto, Ontario•Provide needs-based solutions while creating an effortless client experience with tact, skill, and empathy.• Support the leadership team in identifying issues and resolving them in a systematic manner.• Communication skills and problem-solving abilities that enable understanding and proposing solutions independently in a timely manner when addressing diverse needs.• Maintain a solution-focused approach to the business and take advantage of the big picture for the benefit of the business and the customer. -
Montanas Front Of House HostessRecipe Unlimited Corporation Jun 2019 - Mar 2020Brampton, Ontario- Greet and acknowledge guests, escort them to assigned table- Present menus to guest and create personal dining experience by highlighting the food specials of the day- Accept and organize reservations, and prioritize reservations to accommodate customers- Walk through the dining room during service to ensure guest satisfaction- Address guest requests or complaints, and escalate major concerns to the manager -
Team Member- Cash/Drive Thru EmployeeTim Hortons Sep 2019 - Nov 2019Brampton, Ontario- Operated the drive-through window and sales register quickly and efficiently maintaining window time for shift. - Greeted customers with warm gestures, while quickly attending to their orders.- Maintained high standards of customer service during high-volume, fast-paced operations.- Consistently provided friendly guest service and heartfelt hospitality.- Diligently restocked workstations and display cases.- Handled currency and credit transactions quickly and accurately.- Prevented store losses using awareness, attention to detail and integrity.- Strictly followed all cash, security, inventory and labour policies and procedures. -
Team Member-Store Front EmployeeTim Hortons Jan 2019 - Apr 2019Whitby, Ontario- Reported to each shift on time and ready to work.- Greeted customers with warm gestures, while quickly attending to their orders.- Operated the drive-through window and sales register quickly and efficiently. - Consistently provided friendly guest service and heartfelt hospitality.- Diligently restocked workstations and display cases.- Performed all position responsibilities accurately and in a timely manner.- Prevented store losses using awareness, attention to detail and integrity.- Placed orders for special merchandise goods on behalf of customers.- Unloaded delivery truck, restocked and rotated store inventory regularly.- Cleaned store dining area, windows and front counter on a daily basis.
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Marketing AssistantConnect Insurance Brokers Ltd Jul 2017 - Jul 2018NigeriaWithin this role I worked with and supported various departments including Office Management and Customer Service.Achievements:• Collected over 100 quantitative and qualitative data reports monthly from 10 marketing campaigns to improve company’s annual campaign plan.• Supported the marketing team in daily administrative tasks.• Sent 100 marketing and advertising promotional activities to existing clients through direct mail and social media, which increased the company’s engagement and following.• Prepared 3 promotional presentations for clients, which increased company’s patronage.• Helped distribute 10,000 marketing materials at monthly roadshows; assisted in organizing 10 marketing events with 100+ attendees.
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Associate Lecturer (Mandatory Service To Nation)Adeleke University, Nigeria. May 2015 - Apr 2016Ede, Nigeria• Delivered lectures on speech writing to a group of 200+ students, through in-class essay and short stories writing activities to improve their vocabulary.• Conducted regular quizzes and gave assignments to test students’ knowledge on the topics.
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Campus Radio Station AssistantAdeleke University May 2015 - Apr 2016Ede, Osun, Nigeria• Assisted with day-to-day tasks at the university’s campus radio station having 1000+ listeners.• Supervised 20 students at a time during their practical classes and with handling studio equipment to ensure safety.• Anchored daily devotional radio show “Daily dose with FY” (500+ listeners).
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Customer Service InternLowe Lintas Lagos May 2013 - Aug 2013Lagos, Nigeria• Clients included Heineken, Unilever• Escalating client correspondence to appropriate team(s) and monitored projects meet deadlines.• Monitored product advertisement campaign on social media platforms (i.e. Facebook), and in print (i.e. Newspaper) leading to increased brand exposure. • Monitored approval of advertising materials at regulatory bodies (NAFDAC, APCON) to ensure advert content followed regulatory procedures.• Prepared client contacts report and internal memo distributed to 500 staff.
Fíyín Àkíngbó̩Lá Skills
Fíyín Àkíngbó̩Lá Education Details
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Advertising -
Marketing Management
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Mass Communication
Frequently Asked Questions about Fíyín Àkíngbó̩Lá
What company does Fíyín Àkíngbó̩Lá work for?
Fíyín Àkíngbó̩Lá works for Reyts Fintech Inc.
What is Fíyín Àkíngbó̩Lá's role at the current company?
Fíyín Àkíngbó̩Lá's current role is IT Customer Success Specialist | Expert in Technical Support & Client Relationship Management | Passionate About Solving Complex Problems and Driving Customer Satisfaction Using Technology.
What is Fíyín Àkíngbó̩Lá's email address?
Fíyín Àkíngbó̩Lá's email address is ak****@****ons.com
What schools did Fíyín Àkíngbó̩Lá attend?
Fíyín Àkíngbó̩Lá attended Npower, Humber College, Humber College, Babcock University, Ilishan-Remo, Nigeria.
What are some of Fíyín Àkíngbó̩Lá's interests?
Fíyín Àkíngbó̩Lá has interest in Children.
What skills is Fíyín Àkíngbó̩Lá known for?
Fíyín Àkíngbó̩Lá has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Customer Service, Research, Teamwork, Social Media, English, Advertising, Event Management.
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