Fiza Haroon Email & Phone Number

Mountain View, Ca, Us

• Promoted customer success by working on client’s technical cases through ServiceNow (meeting SLAs 100%) and ADO (Azure Dev Ops) while acting as the main point of contact between client and team of engineers, conducting client’s progress reviews, and publishing weekly status reports• Reduced Omni Channel issues affecting 10+ users by 33% through debug logs on Salesforce Service Cloud Voice (SCV) & AWS Amazon Connect configurations – Created data reports to track discrepancies between both platforms and presented them to the business team• Enhanced client data accessibility by 15% through optimized UI components and streamlined user experience, leveraging HTML, CSS, JavaScript, Python, and SQL to effectively track SLAs – Added analytics & monitoring to help understand our user experience

• Offered technical solutions and resolved issues related to computer hardware and provided help in SAP end-user training, support, and documentation• Demonstrated SAP Finance and SAP Sales & Distribution skills while supporting company operations such as bookkeeping, keeping track of time card and conducting quality checks to make sure all the documentation are complete

• Worked with Higher Education organizations to create an end-to-end website using Django (server-side framework using Python) and React (UI framework: JavaScript, HTML, CSS, React Testing) that made it easier for students to navigate and find information during their university experience by gathering and presenting relevant information related to admissions, financial aid, and career resources• Implemented an algorithm that leveraged web scraping with Beautiful Soup to gather accurate, relevant, and up-to-date information on refresh – included tools for admin users to maintain data • Helped build a team while training and working closely with entry-level team members in Frontend development, Backend development, and version control (Git)https://github.com/fizharoon/Globidea_Capstone

Merced, California, United States

- Guided students in mastering fundamental Physics concepts, including Forces, 2D Kinematics, and Work, by providing clear explanations and practical problem-solving support.- Enhanced academic performance by 20% through leading interactive study sessions and fostering a collaborative learning environment for Physics 1 students.

Palo Alto, California, United States

• Optimized user experience by reducing order processing errors by 30% through analysis of LWC (Lightning Web Components) and APEX code efficiency in Salesforce• Developed and delivered technical issue reports and actionable solutions to the executive team, improving system visibility and enabling informed decision-making for strategic IT initiatives

Bachelor Of Science - Bs, Computer Science And Engineering, A

Activities and Societies: Society of Woman Engineers, Leet Code Club, Speech and Debate Club, Take Back the Night (Dance Performance)

Bachelor'S Degree, Computer Science