▪About Elixir Technologies:Founded in 1985, have consistently provided state-of-the-art technology for creating & delivering correspondence. Elixir continue that standard with Tango+, a collaborative,100% SaaS-delivered platform used by business teams to generate customer communications. Tango+ is designed specifically to handle strict requirements related to the content, data & documents that highly regulated industries must follow. Healthcare payers, property & casualty insurance & life & annuities insurance are among the industries we serve.▪About Professional Services Department:It's all about satisfying customers & providing the best solutions to their problems. For this purpose we conduct sessions to understand client’s requirements, document their specifications & ensuring all our team members are able to meet their expectations. Furthermore, working closely with offshore & onshore technical teams during design, development & implementation phases of project. Scope of services doesn’t end there; training materials are prepared to train customers about application usage & support them in user acceptance testing activities. To attain in-depth knowledge of Elixir’s apps to be able to offer valuable solutions to our global customers.▪As a Solutions Analyst, major areas of work:•Assist in analyzing customers' business requirements.•Writing project specifications & developing application design using Elixir product.•Support in estimating time frames, quality & quantity of work required to successfully implement project; developing project plan incorporating all project variables.•Helps with customer projects involving solution configuration & training, application design, analysis of customer environment & requirements.•Customer's issues replication, bugs reporting, QA(Quality Assurance) work, User Acceptance Testing & System Integration Testing.•Followed JIRA work log practices: Task management, project tracking, status updates & reporting.

▪About Ufone:Ufone is a wholly owned subsidiary of Pakistan Telecommunication Company Limited. Following PTCL's privatization, it became a part of the Etisalat group in 2006. Commenced its operations on January 29, 2001. It was the third mobile operator to enter Pakistani market. It’s among the largest 3G mobile service providers & one of the largest mobile services in terms of a subscriber base of over 24 million.It is strongly marketed as ‘connection for the masses’ because initially the company was launched with the ambitious view of empowering every Pakistani with a mobile phone in an era when mobile phones were a status symbol. The company is, thus, credited for launching a variety of industry-first services in order to meet that goal; a practice continued to this day.It has network coverage encompassing 10,000 locations & across all major highways of Pakistan. It currently caters for International Roaming to more than 288 live operators in more than 160 countries. It also offers Pakistan’s largest GPRS & BlackBerry Roaming coverage available with more than 200 Live Operators across 122 countries.▪About Role & Responsibilities:-Maintained database/portals by entering new & updated information.-Prepared source data for computer entry by compiling & sorting information.-Resolved deficiencies by using simple standard procedures.-Maintained data entry requirements by following data program techniques & procedures.-Verified entered data by analyzing, reviewing, correcting, deleting data.-Contributed to team effort by accomplishing related results as needed.-Interpreted data, prioritized information needs, finded ways to improve data entry processes, collaborated with data entry workers & handled complex data.-Analyzed & input all aspects of information to ensure conformance with company policies-Used data keeping tool, MS Excel, to crunch data, analyzed it & get answers to some of the complex questions using simple formulas.-Learned basic SAP.