Trainee Solutions Analyst - Professional Services
▪About Elixir Technologies:Founded in 1985, have consistently provided state-of-the-art technology for creating & delivering correspondence. Elixir continue that standard with Tango+, a collaborative,100% SaaS-delivered platform used by business teams to generate customer communications. Tango+ is designed specifically to handle strict requirements related to the content, data & documents that highly regulated industries must follow. Healthcare payers, property & casualty insurance & life & annuities insurance are among the industries we serve.▪About Professional Services Department:It's all about satisfying customers & providing the best solutions to their problems. For this purpose we conduct sessions to understand client’s requirements, document their specifications & ensuring all our team members are able to meet their expectations. Furthermore, working closely with offshore & onshore technical teams during design, development & implementation phases of project. Scope of services doesn’t end there; training materials are prepared to train customers about application usage & support them in user acceptance testing activities. To attain in-depth knowledge of Elixir’s apps to be able to offer valuable solutions to our global customers.▪As a Solutions Analyst, major areas of work:•Assist in analyzing customers' business requirements.•Writing project specifications & developing application design using Elixir product.•Support in estimating time frames, quality & quantity of work required to successfully implement project; developing project plan incorporating all project variables.•Helps with customer projects involving solution configuration & training, application design, analysis of customer environment & requirements.•Customer's issues replication, bugs reporting, QA(Quality Assurance) work, User Acceptance Testing & System Integration Testing.•Followed JIRA work log practices: Task management, project tracking, status updates & reporting.