François Jacquemart Email & Phone Number

Ville De Paris, Île-De-France, France

2 boutique hotels located in the Trocadero area in Paris:
- Hôtel Longchamp Elysées*** - 19 rooms - single, double/twin, triple and quads
- Hôtel Palais de Chaillot*** - 31 rooms - single, double/twin and double/twin superior rooms

Guest experience, product/service quality and team work oriented. Operations, sales, recruiting, training and managing a team of 15 persons (Front office, Housekeeping, Breakfast)

Constantly reading, listening and meeting to improve my work.

Paris, France

• 6 months replacement of Front Office Manager before taking over general management of the
two hotels at Les Palais du Trocadéro group
• Tools improvement: "0 paper" process, cash control process, construction of a follow-up table to improve communication of instructions between receptionnists and with General Manager
• Training and supervision of teams, customer reception, entry and control of bookings
• Accounts receivable follow-up

Paris, Pauillac

• Harvest – Seasonal job - Château Clerc Milon – Pauillac, August 2020
• Wine Set 2 Wine and spirits – Training at Oenovino – Paris, October 2020
• La Mère Michel Cheeseshop – Salesman – Levallois-Perret, October 2020 to October 2021
• Python and SQL – Online training on Codecademy – Paris, November 2021 to February 2022

Mexico, Costa Rica, Nicaragua, Peru, French Polynesia, New-Zealand

(Interrupted by Covid-19)

• Compare trends and methods of independant hotels and hostels
• Lead interviews with 12 independent hotel General Managers and owners (Mexico, Nicaragua, Peru)
• Goal: Highlight sustainable hotels developments and create a conscious independant hoteliers network and talks

7 Rue De Navarin, 75009 Paris

• Business management and marketing
• Hospitality: Customers satisfaction and e-reputation follow up. Website redesign.
• Human resources: Housekeeping Team and Reception management, recruitment, Team
training, process improvements, planning, payroll
• Conformity, Security, Hygiene and daily works follow up. Works and renovations.
• Accounting and operation management:
- Follow-up of accounts receivable: weekly and monthly accounting, bank reconciliations,
commission control, reporting, monitoring
- EBITDA follow up, suppliers orders, inventory control, Invoicing, encashment and payment
control, budget management

7 Rue De Navarin, 75009 Paris

Sales and Revenue strategy
- Revenue optimization through the Revenue Management levers and the definition of a coherent pricing strategy by market segment. Measures of initiated actions and performances follow-up (OCC, ADR, RevPar, RGI)
- Honotel Revenue Management methods development, Hotel reception team RM training, research and development of decision support tools to optimize dynamic yield
- Creation of Sales action plans
- Corporate Portfolio growth through canvassing and RFPs (Lanyon, HRS). Creating and developing Hotel/Companies relationship
- Group quotations

Marketing
- Online Distribution -
- Create a narrow relationship with distribution partners, OTA, TO and GDS. Sales actions.
- Hotel website sales growth
- Professional use of extranets and Availpro Channel Manager
- Digital Marketing -
- In charge of online reputation (Facebook, Instagram)
- Quicktext chatbot implementation to optimize guest relationship and customer experience pre, during and post stay

F&B, Events and Coworking
- Research and implementation of suitable F&B solutions for Hôtel Sacha
- Coworking space development
- HappyCulture brand and Hôtel Sacha promotion through event planning

Team Management
- Reception team management, bookings follow-ups, training
- Hotel team meetings
- Quarterly assessments

Customer relations
- Customer reception, customer complaints management

Frankfurt Am Main

Angers

Paris La Défense

Trade performances optimization (turnover and number of passengers)
- Real time management of trains loading
- Reporting, studies and market analysis
- Optimization and decision aid tools updates

Four Seasons Hotel, George V, Paris, France

Groom and Luggage handler

Boulogne-Billancourt , France

Website or participatory social network, Rent My Room is dedicated to the students.
Lodging, different services swaps, the web platform aims to help students get access to part time jobs, improve living conditions, and create a genuine neighborhood network.

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Site Internet ou Réseau Social Participatif, Rent My Room se destine principalement aux étudiants.
Mise à disposition de logement, échanges de services divers, la plateforme souhaite faciliter l'accès des étudiants aux emplois ponctuels, améliorer leurs conditions de vie, et créer un véritable réseau de quartier.

Tâches effectuées en équipe de quatre lors de l'étude:
- Réalisation d’un guide d’entretien
- Administration de 300 questionnaires pour l’étude quantitative
- Mise en place de tables rondes et d’entretiens individuels pour l’étude qualitative
- Analyse des résultats quantitatifs et qualitatifs via le logiciel Questiondata
- Recommandations

Bécon-Les-Bruyères, France

Selling, stock management and accounting

Paris, France

- Accueil clients
- Encaissements
- Remboursements
- Détaxe
- Ouvertures de cartes Printemps
- Gestion des plaintes

Courbevoie

- Rayonnage
- Caisse