Felipe Baez, Mba Email & Phone Number

Saint Petersburg, Fl, Us

Miami, Florida, United States

- Manage a portfolio of 60 client accounts contributing $400k in retained annual revenue. -Lead training sessions for new accounts, ensuring smooth onboarding and high adoption rates.-Conduct monthly business reviews to identify growth opportunities and realign on customer goals.-Monitor customer health and engagement metrics to identify and address potential issues.-Ensure high utilization rates across all managed accounts through ongoing education and support.-Foster strong relationships with key stakeholders to ensure long-term partnerships.-Analyze customer feedback to advocate for product enhancements and innovation.

- Leverage targeted social media advertising to increase product visibility and attract a niche audience.- Implement SEO strategies to optimize product listings, resulting in higher search rankings and increased organic traffic.- Analyze data and metrics to continually refine marketing strategies, resulting in improved ROI and market competitiveness.

Miami, Florida, United States

-Manage a book of business worth $500K in a fast growing start-up.-Educate clients on the features and benefits of our healthcare SaaS solutions, maximizing their usageand promoting product adoption.-Identify opportunities for upselling or cross-selling additional SaaS products or services, contributing to revenue growth.-Develop account plans and strategies to increase client retention and satisfaction within the SMB B2C space, specifically focusing on aesthetic medical practices.

Charleston, South Carolina Metropolitan Area

-Increased efficiency in production by reducing equipment setup time by 25% leading to a $250kincrease in operating revenue.-Eliminated waste by adopting Lean production practices.-Collaborated with the owner on the planning and introduction of new flavors.-Developed new processes for higher efficiency and faster output.

Charleston, South Carolina, United States

- Achieved a client retention rate of 92% resulting in $4M annual recurring revenue.- Achieved an average opt-in rate of 25% resulting in $1 Million in revenue.- A/B tested regularly to continually optimize our conversational messaging product and participated in sprints for new product/feature development.- Identified client expectations, values, and desired outcomes and worked to create success plans for each client.- Oversaw the communications to nonprofit customers related to strategy, approach, and performance of tests held within Facebook Challenges and Direct Fundraisers.- Guided and managed short-term and long-term objectives for nonprofit customers.- Implemented and owned the use of data to facilitate client conversation through building data decks and leading monthly and quarterly business reviews.

Charleston, South Carolina Metropolitan Area

Led a team of outstanding individuals, building products and solutions to help customers grow revenue through social media channels. Used a combination of analytical rigor and synthesis of customer feedback to model, develop and test potential solutions.-- Achieved an average return on ad spend of 300% for assigned accounts.- Achieved an average of 95% net-new supporters per campaign.- A/B tested regularly to continually optimize the product.- Led, trained, and mentored the optimization team, resulting in 0% employee turnover.- QC’d monthly challenge builds before launch to ensure events were ready to go live.- Build optimization strategies and approaches to maximize fundraising initiatives through Facebook Challenges and Direct Fundraisers for nonprofit customers.- Implemented and developed in-app messaging flows through Facebook Messenger using ManyChat alongside an Optimization Analyst. - Retained enterprise clients' business and positive sentiments considering churn through data and effective communication.

Charleston, South Carolina, United States

- Developed multiple gamification tests which increased participant engagement rates by 25%resulting in $500k increase in operating revenue.- Worked collaboratively and independently to develop in-app messaging flows through Facebook Messenger using ManyChat.- Developed copy for all new clients to create a personalized experience for their supporters.- Gathered challenge data and built decks for the growth manager to present to clients.

Clemson, Sc

While pursuing my MBA as a full-time student I served as a Graduate Assistant for the Office of the President at one of the largest public universities in South Carolina. Added significant value through committee leadership, member support, onboarding, and data ownership. - Assumed a significant role in onboarding 25 PLI cohort members, building their bios, and getting them ready for orientation.- Assisted the Associate Deputy Chief of Staff with three committees, the President’s Leadership Institute (PLI), the President’s Advisory Board (PAB), and the Women’s Development Academy (WDA).- Acted as the primary contact for the committee members.- Developed and implemented curriculum and activities for PLI cohorts and played a significant role in organizing monthly events.- Pulled monthly survey reports and created a summarized presentation to present to the PLI advisory board.

Coral Gables, Fl

- Managed the order entry and operational management of media plans resulting in $10M in revenue.- Worked cross-functionally with other departments to ensure that orders were appropriately executed, and ads ran correctly.- Compiled, evaluated, and prepared reports documenting the outcome of on-air campaigns every week.- Evaluated an average of 10 media plans each day to guarantee precise on-air execution.- Worked closely with agencies over the phone and in person to build relationships and customer retention.- Trained and onboarded two new sales coordinators.

Miami, Fl

- Handled the order entry of 30+ accounts and oversaw the correct shipment and delivery of domestic and international orders totaling $2M.- Grew an at-risk account by over 20% making it one of our top 5 customers.-Drove efforts in coordinating with vendors to guarantee attainment of production needs on provided deadlines.

Saint Louis, Mo

- Carefully monitored the entry of all people.- Effectively performed audits of all residence hall rooms and facility keys.- Established personal and professional relationships through my interactions with students and staff members.

Miami, Fl

- Consolidated the accounts of over 100 clients in QuickBooks.- Proficiently reconciled bank accounts of trusted customers.- Rapidly and efficiently sorted hundreds of files.

Master Of Business Administration - Mba, Marketing & Brand Management

Bachelor'S Of Science In Business Administration, International Business

Activities and Societies: Nominated for Outstanding International Business Senior (2011), Hispanic American Leadership Organization [HALO].

Bachelor Of Science - Bs, Study Abroad

While working towards my International Business degree at Saint Louis University, I spent a semester abroad at the Saint Louis University.