Methodologies implemented for information technologies platforms.

Global Business Intelligence Practice

RECENT VARIOUS SHORT TERM CONTRACTSLegal transcription specialist (Short Term Contract April 2010)Managed transcriptionists on how to transcribe hearings for cases in the Broward County Court for plaintiffs and defendants that cannot afford court reporters.TEKCOMSYS (Short Term Contract January 2010 – March 2010)Set up web business relationships with ASP/database web hosting, and email blasting companies.REAL LOCAL PAGES.COMDirector of Technology (Short Term Contract August 2009 – October 2009)Responsible for directing development and customer service (Lead to order processes) to improve billing processes in a telecom environment. This includes credit card, LEC and ACH recurring systems (ARB) – charges, credit refunds. Hands on with the database, and guided setting up development and production environments. Initiated help desk and subversion source code control environments. Skills used were MS Office, MYSQL and LAMP. Track time with developers and had hands on to the backend.PROLEXIC TECHNOLOGIES Director of Professional Services (Short Term Contract June 2009 – August 2009)Responsible for documenting and advising for the engagement life cycle of Distributed Denial of Services ASP hosted products. I provided best practices for sales and implementation material to multiple internal and external personnel.

REAL LOCAL PAGES.COM; Responsible for directing development and customer service to improve billing processes in a telecom environment. This includes credit card, LEC and ACH recurring systems (ARB) - charges, credit refunds. Hands on with the database and guided setting up dev and production environments. Initiated help desk and subversion source code control environments. Skills used were all MS Office, MYSQL and LAMP.Track time with developers and had hands to the backend.

Responsible for documenting and advising for the engagement life cycle of Distributed Denial of Services ASP hosted products. I provide best practices sales and implementation material to multiple internal and external personnel.PROSODIE INTERACTIVE Senior PM-Oversee multiple CRM Product Development and internal

Responsible for documenting and advising for the engagement life cycle of Distributed Denial of Services ASP hosted products. I provide best practices sales and implementation material to multiple internal and external personnel.

Senior PM-Oversee multiple CRM Product Development and internal Projects (Perm June 2003-Aug 2008)• Clients included Pfizer, AT&T, Louisiana State Police, Lakewood, Joel Osteen and Billy Graham Church organizations.• Directed Interactive Voice Response systems (IVR) with speech recognition, and web development projects. Hands on overall QA.• DW/ETL/BI projects- Managed and hands on with the design and development of data warehouses using LAMP, VB, and Siebel platforms.• Managed and hands on with the development of portals to collaborate documents and customer self service IVR configuration.• Directed from conception the company’s’ largest product for Pfizer. One of 130 applications delivered for this client• Authored multi disciplinary SOPs for in house and client quality control.• Worked with major Telecom carriers, call centers and have integrated their processes with how campaigns go and stay in market.• Managed 2 data center moves, server consolidation, retirement and replacements/upgrades.

and Billy Graham Church organizations.Directed Interactive Voice Response systems (IVR) with speech recognition, and web development projects. Hands on overall QA.DW/ETL/BI projects- Managed and hands on with the design and development of data warehouses using LAMP, VB, and Siebel platforms.Managed and hands on with the development of portals to collaborate documents and customer self service IVR configuration.Directed from conception the company's' largest product for Pfizer. One of 130 applications delivered for this clientAuthored multi disciplinary SOPs for in house and client quality control.Worked with major Telecom carriers, call centers and have integrated their processes with how campaigns go and stay in market.Managed 2 data center moves, server consolidation, retirement and replacements/upgrades.

DELOITTE & TOUCHE Project Manager/Consultant (Contract Feb 2003 – Jun 2003)• DW/ETL/BI project- Directed an Oracle 11i data conversion project for a pharmaceutical distributor. Gathered business requirements, and assessed multiple locations for raw sources of data. Worked with OCS (Oracle Consulting Services)KEANE, INC.Project Manager/Consultant (Contract)• ERP/DW/ETL/BI project- PM for an Oracle 11i ERP and CRM project to implement a large scale implementation for a credit card company.CAP GEMINI ERNST & YOUNG Project Manager/Consultant-CRM, Siebel, Business Intelligence and Oracle Service Lines. (Perm Jun 2000- Jun 2003)• PM for an Oracle 11i CRM/DW/BI implementation for the Telecommunication Services of Trinidad and Tobago and the Government of the Cayman Islands.• Technical PM for the pursuit of Abbott’s Medical Diagnostics Division to implement a Siebel Call Center and Field Service modules. • PM to implement CGE&Y’s internal global Supply Chain demonstration and solution centers.• PM for a full Oracle ERP implementation for the Government of the Cayman Islands.• DW/ETL/BI project- PM for a financial/CRM data warehouse and operational data store for Liberty Financial. • PM to develop a Siebel call Center of Excellence for Walt Disney World, emphasizing governance of investments, benefits, distribution and knowledge management. • Engagement Director to globally implement a European credit risk company based on B2B vertical exchanges. • Developed RFPs for the pharmaceutical, government, financial, manufacturing, and telecom sectors.• DW/ETL/BI project- PM for an Oracle Financial Analyzer (OFA) implementation at Dell.

DW/ETL/BI project- Directed an Oracle 11i data conversion project for a pharmaceutical distributor. Gathered business requirements, and assessed multiple locations for raw sources of data. Worked with OCS (Oracle Consulting Services)

PM for an Oracle 11i CRM/DW/BI implementation for the Telecommunication Services of Trinidad and Tobago and the Government of the Cayman Islands.Technical PM for the pursuit of Abbott's Medical Diagnostics Division to implement a Siebel Call Center and Field Service modules. PM to implement CGE&Y's internal global Supply Chain demonstration and solution centers.PM for a full Oracle ERP implementation for the Government of the Cayman Islands.DW/ETL/BI project- PM for a financial/CRM data warehouse and operational data store for Liberty Financial. PM to develop a Siebel call Center of Excellence for Walt Disney World, emphasizing governance of investments, benefits, distribution and knowledge management. Engagement Director to globally implement a European credit risk company based on B2B vertical exchanges. Developed RFPs for the pharmaceutical, government, financial, manufacturing, and telecom sectors.DW/ETL/BI project- PM for an Oracle Financial Analyzer (OFA) implementation at Dell.

ERP/DW/ETL/BI project- PM for an Oracle 11i ERP and CRM project to implement a large scale implementation for a credit card company.

Project Manager for hosted web based call centers, IVR, web and reporting platforms. (Perm Jun 1998-Jun 2000)• Managed 60 resources during Y2k remediation.• Managed the implementation of Oracle’s SQL Server Transparent Gateway by identifying and analyzing requirements, risks, costs and benefits to replace troublesome in-house extract systems.• DW/ETL/BI project- Developed vendor relationships with SAS, Brio, Microstrategy for fit-gap analysis.• DW/ETL/BI project- Managed the conversion of 40 call center ACD reporting data marts into a central Genesys Call Concentrator data warehouse.• Managed the re-engineering of an AT&T Wireless outbound welcome campaign for L.A. Cellular.• Other duties as assigned, such as web enabling multiple Oracle forms and reports and data warehouse consolidation.

for hosted web based call centers, IVR, web and reporting platforms; Managed 60 resources during Y2k remediation.Managed the implementation of Oracle's SQL Server Transparent Gateway by identifying and analyzing requirements, risks, costs and benefits to replace troublesome in-house extract systems.DW/ETL/BI project- Developed vendor relationships with SAS, Brio, Microstrategy for fit-gap analysis.DW/ETL/BI project- Managed the conversion of 40 call center ACD reporting data marts into a central Genesys Call Concentrator data warehouse.Managed the re-engineering of an AT&T Wireless outbound welcome campaign for L.A. Cellular.Other duties as assigned, such as web enabling multiple Oracle forms and reports and data warehouse consolidation.Prior Experience President of a supply chain/wholesale distribution and ERP consulting company

President of a supply chain/wholesale distribution and ERP consulting company (1983-1998)• Owned an authorized AT&T Value Added Reseller (VAR) distribution and ERP consulting company for over 100 US manufacturers of access control hardware and software lines.