Fred Cohen Email & Phone Number

Fort Lauderdale, FL, US

Methodologies implemented for information technologies platforms.

Houston, Texas, US

Global Business Intelligence Practice

RECENT VARIOUS SHORT TERM CONTRACTSLegal transcription specialist (Short Term Contract April 2010)Managed transcriptionists on how to transcribe hearings for cases in the Broward County Court for plaintiffs and defendants that cannot afford court reporters.TEKCOMSYS (Short Term Contract January 2010 – March 2010)Set up web business relationships with.

REAL LOCAL PAGES.COM; Responsible for directing development and customer service to improve billing processes in a telecom environment. This includes credit card, LEC and ACH recurring systems (ARB) - charges, credit refunds. Hands on with the database and guided setting up dev and production environments. Initiated help desk and subversion source code.

Cambridge, MA, US

Responsible for documenting and advising for the engagement life cycle of Distributed Denial of Services ASP hosted products. I provide best practices sales and implementation material to multiple internal and external personnel.PROSODIE INTERACTIVE Senior PM-Oversee multiple CRM Product Development and internal

Cambridge, MA, US

Responsible for documenting and advising for the engagement life cycle of Distributed Denial of Services ASP hosted products. I provide best practices sales and implementation material to multiple internal and external personnel.

• Senior PM-Oversee multiple CRM Product Development and internal Projects (Perm June 2003-Aug 2008)
• Clients included Pfizer, AT&T, Louisiana State Police, Lakewood, Joel Osteen and Billy Graham Church organizations.
• Directed Interactive Voice Response systems (IVR) with speech recognition, and web development projects. Hands on overall QA.
• DW/ETL/BI projects- Managed and hands on with the design and development of data warehouses using LAMP, VB, and Siebel platforms.
• Managed and hands on with the development of portals to collaborate documents and customer self service IVR configuration.
• Directed from conception the company’s’ largest product for Pfizer. One of 130 applications delivered for this client

and Billy Graham Church organizations.Directed Interactive Voice Response systems (IVR) with speech recognition, and web development projects. Hands on overall QA.DW/ETL/BI projects- Managed and hands on with the design and development of data warehouses using LAMP, VB, and Siebel platforms.Managed and hands on with the development of portals to.

• DELOITTE & TOUCHE Project Manager/Consultant (Contract Feb 2003 – Jun 2003)
• DW/ETL/BI project- Directed an Oracle 11i data conversion project for a pharmaceutical distributor. Gathered business requirements, and assessed multiple locations for raw sources of data. Worked with OCS (Oracle.
• ERP/DW/ETL/BI project- PM for an Oracle 11i ERP and CRM project to implement a large scale implementation for a credit card company.CAP GEMINI ERNST & YOUNG Project Manager/Consultant-CRM, Siebel, Business.
• PM for an Oracle 11i CRM/DW/BI implementation for the Telecommunication Services of Trinidad and Tobago and the Government of the Cayman Islands.
• Technical PM for the pursuit of Abbott’s Medical Diagnostics Division to implement a Siebel Call Center and Field Service modules.
• PM to implement CGE&Y’s internal global Supply Chain demonstration and solution centers.

Worldwide, OO

DW/ETL/BI project- Directed an Oracle 11i data conversion project for a pharmaceutical distributor. Gathered business requirements, and assessed multiple locations for raw sources of data. Worked with OCS (Oracle Consulting Services)

Paris, France, FR

PM for an Oracle 11i CRM/DW/BI implementation for the Telecommunication Services of Trinidad and Tobago and the Government of the Cayman Islands.Technical PM for the pursuit of Abbott's Medical Diagnostics Division to implement a Siebel Call Center and Field Service modules. PM to implement CGE&Y's internal global Supply Chain demonstration and.

ERP/DW/ETL/BI project- PM for an Oracle 11i ERP and CRM project to implement a large scale implementation for a credit card company.

• Project Manager for hosted web based call centers, IVR, web and reporting platforms. (Perm Jun 1998-Jun 2000)
• Managed 60 resources during Y2k remediation.
• Managed the implementation of Oracle’s SQL Server Transparent Gateway by identifying and analyzing requirements, risks, costs and benefits to replace troublesome in-house extract systems.
• DW/ETL/BI project- Developed vendor relationships with SAS, Brio, Microstrategy for fit-gap analysis.
• DW/ETL/BI project- Managed the conversion of 40 call center ACD reporting data marts into a central Genesys Call Concentrator data warehouse.
• Managed the re-engineering of an AT&T Wireless outbound welcome campaign for L.A. Cellular.

for hosted web based call centers, IVR, web and reporting platforms; Managed 60 resources during Y2k remediation.Managed the implementation of Oracle's SQL Server Transparent Gateway by identifying and analyzing requirements, risks, costs and benefits to replace troublesome in-house extract systems.DW/ETL/BI project- Developed vendor relationships with.

• President of a supply chain/wholesale distribution and ERP consulting company (1983-1998)
• Owned an authorized AT&T Value Added Reseller (VAR) distribution and ERP consulting company for over 100 US manufacturers of access control hardware and software lines.

Education record

Computer And Information Sciences And Support Services

Ba, Accounting

B.A, Accounting