Frank D'Urso Email & Phone Number

Hopkinton, Ma, Us

New York, Ny, Us

J9 is a software services company improving big data collection for HP BSM/OMi customers. Client facing role (CVS, UNITED Airlines, Carnegie Mellon, DirecTV), in charge of QA and DevOps. Technologies: GitHub, Jira, Atlassian Cloud, Slack, Jenkins, Assembla, SkyTap

Orlando, Florida, Us

Prolifics is an IBM Business partner providing teams of former IBM employees to accomplish major projects. Brought on to manage QA on major Data Standardization/Migration for UNUM Insurance. Built and trained eight person QA team, worked with developers to identify and accomplish steps to migrate data to new RHEL virtualized Data-farm (ETL) with zero production downtime. Technologies: DataStage, QualityStage, Sharepoint, Oracle, DataStudio, SQL

Planning and testing network technology for construction of the professional tennis stadium at Manchester Athletic Club. Interfaced with partners and vendors for their IT needs, established sub-network availability for ESPN3 live-streaming.

Armonk, New York, Ny, Us

Drove QA effort for AIX port of network performance management reporting tool. Formed AIX specific QA team for Solaris based product that IBM purchased and folded into the Netcool portfolio. Senior AIX resource and expert for cross-departmental IT issues. Developed test plans and managed test case reviews with development teams across the Proviso suite. Specialist in High Availability functionality of product, charged with all AIX Acceptance testing for suite. Tested Embedded WebSphere (E-Was) application integration. Resolved level 2 & 3 support issues. Managed 50 servers in secured lab, as well as co-managing cross-departmental HMC server that ran 30 servers with over 100 LPARs. Installed AIX LPARs on p5 550, 515 and 600 environments. Installed and configured VIO for each p5 550. Managed multiple logical partitions on IBM p5 servers and Solaris T2000s. Planned departmental hardware logistics during 2 moves over 3 year migration project. Technologies: AIX 5.3, 6.x, Solaris 9 & 10, LINUX (SUSE & Redhat), Oracle 9.2.0.8 & 10, SNMP, Open-SSL, Open–SSH, Secure FTP, IBM P5 and P6 Series hardware. Acceptance, Integration, Automation & Manual Testing, IBM Rational Quality Manager, HP Quality Center, Notes.IBM Mass Forum Green Initiative Committee January 2007 – March 2009 Appointed to represent Tivoli for the planning/implementation of sustainability for the creation of the IBM Software Campus in Littleton, MA. Selected to be Government Liaison for the committee, represented IBM in alternative energy discussions with local municipal power authority and state government. Arranged Solar PV presentations and project submissions.IBM Management & Leadership Training at Cornell University September 2009 – April 2010 IBM sponsored 70% tuition that covered eight courses at Cornell's Johnson Graduate School through the E-Cornell system and earned two Management program certificates.

Oversaw IT, QA and Support efforts of social media marketing technology spin off from the MIT Media Lab. Utilized Big Data to find synchronicities/commonalities among millions of Microsoft community members to help drive attendance to MS community events. PopStick produced original multi-media video and email messaging to foster social media activity among their various user based communities. This effort was funded by Steve Balmer as a direct way to build the MS community and enhance support of Microsoft's efforts. PopStick was embedded within Microsoft's network and had full access the Marketing department's contact database. PopStick was successful in building attendance and community involvement by 3 - 5% annually, this was in the days before social media sites like FaceBook were freely available to the public.By examining data points collected by Microsoft, we were able to find ways to improve their in-person marketing and in-person community building efforts. Managed QA Staff (three people), Support Staff (two people), IT Staff (two people) and Operations for regular email blasts of millions of contacts every week. Managed sections of MS Website directly, managed off site co-located webfarm, and worked with Akamai to partner distributed video sharing efforts.

Early start up employee at Open*Vision Technologies that was part of a spin off from Project Athena at MIT. Held many roles as the company became successful and eventually merged with VERITAS Software (now part of Symantec). Worked primarily as an IT Engineer (one of three Sr Admins in the company at the time) , Worked with Customer Support, Quality Assurance and Field Engineering to help VERITAS develop extended operating systems for Solaris, HP-Ux and AIX. Resolved problems with developers, clients and onsite for important issues. Sr IT Engiineer on VERITAS internal QA effort "Eat Our Own Dog Food". Identified real world problems and engineered real world solutions.

Master'S Degree, Management

Certificates, Computer Science

Graduate Work Towards Masters Degree, Harvard Extension

Ba, Communication/Broadcast Technologies

Education record

Education record

Ibm Scholar Program