Primary Point of Contact for Clients:•Deliver comprehensive solutions utilizing the company's suite of products.•Establish and maintain strong communication channels with clients and internal teams.•Ensure smooth operations and exceptional customer satisfaction.Onboarding and Training:•Collect onboarding information and conduct client training.•Ensure a seamless transition to the product team.Support Management:•Proactively manage and address support… Show more Primary Point of Contact for Clients:•Deliver comprehensive solutions utilizing the company's suite of products.•Establish and maintain strong communication channels with clients and internal teams.•Ensure smooth operations and exceptional customer satisfaction.Onboarding and Training:•Collect onboarding information and conduct client training.•Ensure a seamless transition to the product team.Support Management:•Proactively manage and address support requests to deliver effective solutions.•Set clear expectations and timelines, ensuring high client satisfaction.•Nurture long-term client relationships.Subject Matter Expertise:•Use product knowledge to position myself as a trusted expert during client engagements.Project Management:•Manage the scope of projects related to onboarding, implementation, training, and support.•Conduct ongoing training sessions to enhance customer satisfaction and product proficiency.Cross-Functional Collaboration:•Collaborate with various teams to address client inquiries, resolve issues, and drive growth. Show less

• Supported over 40 educational suite of products. • Responsible for responding to clients via phone and email, managing support cases, and working with other departments in Operations to resolve client issues.• Troubleshoot client-facing issues via various communication channels, providing prompt and efficientresolutions.• Utilized Salesforce and other CRM platforms to document and track customer inquiries, ensuring accurate reporting.• Conducted new client training… Show more • Supported over 40 educational suite of products. • Responsible for responding to clients via phone and email, managing support cases, and working with other departments in Operations to resolve client issues.• Troubleshoot client-facing issues via various communication channels, providing prompt and efficientresolutions.• Utilized Salesforce and other CRM platforms to document and track customer inquiries, ensuring accurate reporting.• Conducted new client training sessions for large and small groups, leveraging web conferencing software.• Escalated and followed-up on reported issues, collaborated with the Tier 2 support team and clients for timely resolution.• Worked closely with internal teams on client-specific projects and issues. Show less

• Responded to inbound inquiries and concerns of applicants, providing exceptional customer service.• Collaborated with internal teams to identify and implement effective solutions, ensuring client satisfaction.• Managed multiple web-based applications and CRM platforms efficiently.• Followed service-specific guidelines to provide applicants with a pleasant and efficientexperience.• Escalated and resolved client concerns while maintaining a high level of professionalism.

•Facilitate communication and coordination within the Secretariat and with the members. •Performing administrative and office support activities for multiple directors.•Dealing with queries from the suppliers and members•Ensuring knowledge of staff movements in and out of organization •Maintaining MACY and other internal CRM running in working order•Maintaining appointments electronically for senior directors•Events organizing (housewarmings, conferences, dinners… Show more •Facilitate communication and coordination within the Secretariat and with the members. •Performing administrative and office support activities for multiple directors.•Dealing with queries from the suppliers and members•Ensuring knowledge of staff movements in and out of organization •Maintaining MACY and other internal CRM running in working order•Maintaining appointments electronically for senior directors•Events organizing (housewarmings, conferences, dinners, cocktails etc) Show less

Basic Function: Responsible for supporting Abbott Vascular Clinical Research staff globally in ensuring compliance with company policies and procedures and GCP regulations/guidelines and any other applicable requirements.• Clinical and Document Management Support Role•Supports functional departments’ efforts within Clinical Research to standardize processes and share best practices.•Facilitates implementation of new and revised procedures and related documents via coordination of… Show more Basic Function: Responsible for supporting Abbott Vascular Clinical Research staff globally in ensuring compliance with company policies and procedures and GCP regulations/guidelines and any other applicable requirements.• Clinical and Document Management Support Role•Supports functional departments’ efforts within Clinical Research to standardize processes and share best practices.•Facilitates implementation of new and revised procedures and related documents via coordination of procedure development and review activities. Finalizes and subsequently releases new documents and enters these documents into electronic storage systems. (e.g. ViewPoint, WebTop).•Assists with continuous improvement of procedure management process.Training Facilitator Role•Coordinates the appropriate assignment of training items and curricula for newly released or revised procedures which support functional roles within AV CR. Maintains/update job-specific Training Plans.•Owns and ensures ATMS training system is maintained. Provides applicable training metrics and communicates non-compliance to management.•Assists with the implementation of new training technologies such as E- learning,computer based training (CBT), etc.•Assists with continuous improvement training process.Compliance and Audit support•Supports audit preparation activities as directed.• Assists Sr. CQA as needed, with continuous improvement detections (CID) and supplier CAPA activities, as well as provides administrative support to Supplier Qualification activities. Show less

Handled inbound sales calls and dispatched accordinglyAddress customers request via sales and billing ticketsEnsured orders fulfilment, followed-up, cancellations and replacementAddress requirementsEnsured that orders coming from regulated countries complied with requirementsControled validity of address proof/certificateActivated numbers when requirement are fulfilledPre-salesPerformed leads pre-screening and pre-qualified themEnsured record… Show more Handled inbound sales calls and dispatched accordinglyAddress customers request via sales and billing ticketsEnsured orders fulfilment, followed-up, cancellations and replacementAddress requirementsEnsured that orders coming from regulated countries complied with requirementsControled validity of address proof/certificateActivated numbers when requirement are fulfilledPre-salesPerformed leads pre-screening and pre-qualified themEnsured record of leads in Sales SoftwareEnsured leads database cleaningPrepared pricing proposals and exhibitsSupport to sales staffEnsured back office operations, migrations orders, reporting of bugs to development department, etc.Billing: performed VAT checks, payments checks and refunded on Ogone and Paypal, handled disputes and credit & collection cases.Ensured mailing of notification to customers in case of late payments and follow-upDrafted minutes of meetingsProvided reporting to management Show less