Jason F. Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Washington, D.C., Us

Renton, Wa, Us

•Successfully stood up new rack space in the co-location data center.•Working to consolidate older rack space in Las Vegas by identifying equipment for decommissioning, virtualization, or physical relocation.•Audited power capabilities in regional IDFs and created a plan to modernize the hardware for future planned network upgrades.•Worked to collapse the regional data center in southern California which included decommissioning and overnight physical transfer to and installation in Las Vegas.•Audit and maintain accurate inventories of the regional data centers in Nevada, California, and Montana.•Developed documentation on cable installation best practices for the team and vendors.

Renton, Wa, Us

At Providence St. Joseph Health I provide support for one of the primary data centers of the organization. Support of this facility includes the installation and support of server, network hardware, and other equipment during its lifecycle.•Evaluated power usage in the data center and recommended power circuits for actual needs resulting in $63,400 in savings each month.•Planned rack space for future equipment installs, taking power, cooling, and cable requirements into consideration.•Conduct root-cause analysis to identify the cause of service disruptions to prevent future outages.•Monitor, manage, and troubleshoot the virtual server environment using VMWare and Cisco UCS Manager.•Use ITSM best practices to ensure all work is properly documented using the change management procedures.•Made use of System Center tools to monitor the server environment (SCOM) and to automate deployment of software and updates (SCCM).

Omaha, Nebraska, Us

This position was part of the Infrastructure Services team at HDR, Inc., where I worked todeploy the System Center Operations Manager for Support Services at HDR, Inc. Thisinvolved developing a deployment, training, and support plan.•Responsible for supporting the SCOM environment, which consisted of over 1700servers in over 170 offices world-wide.•Responsible for supporting the SCOM environment, which consisted of over 1700servers in over 170 offices world-wide.•Created training material and provided training for the Support Services teams.•Identified and customized reports to provide quick summaries of the environment toleadership and support teams.•Continued to provide support for the offices in the Southern California-Nevadaregion.

Omaha, Nebraska, Us

This position was part of the Southern California & Nevada regional team which supportedseven offices. This was a multifaceted position which required day-to-day support ofbusiness operations, mentorship of junior staff, and the development of documentation andprocesses for IT Services.•Member of a team responsible for developing the Business Continuity Plan processfor all IT departments.•Prepared the annual IT budgets for multiple departments in Southern California &Nevada; tracked and projected spending for each department.•Provided mentorship for junior and new IT staff and assist with acquisitions.•Steward of IT assets for multiple departments during the entire lifecycle, includingservers, virtual servers, storage, network equipment, and end-user equipment.•Backup management and validation of different backup systems in multiple offices.•Assisted other regional team with support during office relocations or remodels.

Omaha, Nebraska, Us

As the Computer System Manager for the local Nevada department, I was responsible forIT resource allocation and staffing in Nevada. This position was eliminated due to acompany-wide consolidation of IT resources to a single enterprise department.•Supervised and provided technical guidance to the Nevada department IT team.•Consulted with the local department and facilities team to ensure IT needs were metduring office relocations or remodels.•Provide system support and maintenance of all servers in Nevada, across 3 offices.•Worked with business leaders to understand the future needs of the department andplan IT resources appropriately.•Prepared IT budgets for multiple departments located in Nevada.

Omaha, Nebraska, Us

The System Support Representative provided technical day-to-day support of the officeslocated in Las Vegas, NV and Reno, NV. I was promoted to Computer System Manager asthe department grew and my responsibilities increased.•Provided end-user support for all offices in Nevada, including working to set-up newand often temporary job-related offices.•Maintained a hardware and software inventory which tracked how assets wereassigned; ensured compliance with software EULAs by tracking license installations.•Maintained server and end-user system security through patch testing anddeployment.•Worked with business leadership to ensure major system upgrades and roll-outs didnot impact projects or production.

My role at XUMA involved monitoring systems and network traffic for outages and network intrusions. This position was eliminated when the company went out of business.•Monitored the network security system and alerted security engineers of intrusions.•Monitored the network environment and alerted network engineers of any service disruptions.•Communicated with clients during security and network events.•Provided phone technical support for clients and employees.•Prepared weekly reports detailing SLA breaches, ticket types and their status.

Nashville, Tennessee, Us

This role was an entry-level call center position for the Dell Computers campaign.•Provided hardware and software troubleshooting for Dell Computer customers.•Provided hardware and software troubleshooting for Dell Computer customers.•Assisted customers with software training, installation, and troubleshooting.

Master Of Business Administration (M.B.A.), Information Technology Management

Bachelor Of Science (B.S.), Information Technology

Associate Of Science (A.S.), Information Technology/Computer Network Systems