Frank Licht Email & Phone Number

The Hague, Zh, Nl

Voorschoten, South Holland, Netherlands

The Hague, South Holland, Netherlands

Als teamlead Data & CRO leidt ik het team van data- en conversie-specialisten bij Gracious. Daarnast help ik de klanten van Gracious met vraagstukken rondom metingen van marketingdata en met de strategie en uitvoer van conversie optimalisatie.

Den Haag, South Holland, Netherlands

Als CRO specialist bij Gracious ben ik verantwoordelijk voor de continue verbetering van de websites en e-commerce omgevingen van onze klanten. Dit geldt zowel voor B2C als B2B omgevingen in verschillende branches.Naast de werkzaamheden voor klanten ben ik als ervaren lid van het team verantwoordelijk om CRO & Data-optimalisatie te borgen in projecten voor klanten; van de eerste designs tot na de oplevering van een Minimum Viable Product (MVP).

Utrecht, Netherlands

As Lead Activation at Relevant Online, I am responsible for the activation team to help our client to retrieve the most of their existing websites. This means helping clients and supporting colleagues with the goal to improve user experience and online revenue.

Utrecht Area, Netherlands

As Technical CRO specialist at Relevant Online, I am responsible for the activation team to help our client to retrieve the most of their existing websites. This means helping clients with the goal to improve user experience and online revenue.

Utrecht Area, Netherlands

Relevant Online consults e-commerce professionals about relevant personalisation solutions as well as technical optimisation opportunties. As Interaction specialist, I support e-commerce professionals achieve their goals through optimizations on website interfaces, deployment procedures and back-office processes, as well as the implementation of personalisation techniques that are relevant to the website visitor.

Leiden, The Netherlands

Managing the Helpdesk IT of Airbus Defence and Space Netherlands as coordinator, while improving the provided service where necessary. Responsible for Incident Management and Problem management.

Den Haag, The Netherlands

As IT professional for NewSkool, I've helped different companies with their IT challenges. My experience as Interaction Designer, combined with the experience in IT Service Management has helped me to create and improve products and services for Danone, Sdu, Airbus Defence & Space Netherlands and NewSkool itself.At NewSkool, I've used my experience to improve the IT support for the on-boarding process and HR Management tasks. I also work on internal media projects such as information visualizations and film editing.

Den Haag, Provincie Zuid-Holland, Netherlands

Responsible for monitoring all websites and apps for Sdu. Core activities were supporting key users and the IT service desk with requests and incidents. Besides the core activities, I focused on optimizing the support process for websites and implemented updates that helped create a better user experience. To do this, I worked together with suppliers, service desk, functional analysts and key users.

Danone Place Schiphol Airport

Working at Danone Benelux Service Desk on assignment from NewSkool. As Servicedesk agent at Danone I have a multitude of tasks and responsibilities, including:- The implementation of a web-based application into the organization for employees and managers to view mobile phone costs and habits.- Work with HR to support and improve the communication and shared processes of IT and HR.- Change management (ITIL)- Mobile phone support (Blackberry, iPhone).- Basic Windows 7 support.- Lotus Notes 8.5 and 9 troubleshooting and support.- 1st line IT support between the business and the IT organization.

Amsterdam Area, Netherlands

Human-Digital Solutions creates and optimizes the many different channels for B2B and B2C communication. Through research and design, the goal is to create positive online experiences for both the Human-Digital Solutions clients and their own customers.My expertise lie in interface design, e-mail marketing, data visualization and usability reviews. Creating experiences where these fields come together is what I live for.

Amsterdam Area, Netherlands

I've worked at B&B Lunchrooms as lunchroom manager, as well as helping with projects on internal communication and IT organization.

Amsterdam Area, Netherlands

As designer/developer for email, I was responsible for both the design and creation of email newsletters for multiple clients of Ematters. Beside my regular function as designer/developer, I also conducted a research on interface design for email newsletters to increase the interaction between both sender and receiver. The thesis with which I graduated from the university was based upon this research.

Working as intern interface designer at EasyToBook. Working on multiple projects to optimize our website. Intership for my studies at the Hogeschool van Amsterdam (University of Applied Sciences Amsterdam)

Master'S Degree, Information Studies - Human Centered Multimedia

In September 2014, I started a new studies at the University of Amsterdam for my Masters degree in Information Sciences. I chose the Human.

Bachelor, Computer Science

Activities and Societies: Human-Computer Interaction, Design, Student ComitteeAs student at the Hogeschool van Amsterdam - computer.

Bachelor, Media & Communication

Activities and Societies: Comparative Media Systems, Graphic Design, Narrative Forms of MediaAll courses during my time at the Mid Sweden.

Havo, Dutch, English, Maths (E.G. Geometry), Chemestry, Natural Sciences

Activities and Societies: School Radio