• Implement and administer secure and reliable multi-user computer systems and networks for small business and non-profit clients. • Manage information technology and computer systems projects based on small business and non-profit client needs. • Purchase computer systems and software for small business and non-profit clients.• Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft Windows 10, Windows 11, and macOS Ventura.… Show more • Implement and administer secure and reliable multi-user computer systems and networks for small business and non-profit clients. • Manage information technology and computer systems projects based on small business and non-profit client needs. • Purchase computer systems and software for small business and non-profit clients.• Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft Windows 10, Windows 11, and macOS Ventura. • Built and maintain AWS Lightsail infrastructure for web applications using Django Web Framework • Build and maintain Linux, Apache, PostgreSQL, and PHP servers on Ubuntu 22.04 for WordPress.• Automate business processes utilizing Microsoft PowerAutomate. • Provide Service Desk function to clients including supporting computers, printers, network, and onboard new users into Office 365.• Create, modernize, and consult on web presence for clients using Wix and Squarespace. • Provide social media and online reputation management for small businesses. Show less

• Play a crucial role in completion of the Cisco-to-Aruba network migration seven days ahead of schedule.• Function as a member of a service desk team providing support for computer systems, hardware, software, email, network, various SaaS, and server incidents for over 1000 federal employees and contractors.• Stage and deploy switch configuration plans in Aruba NetEdit. • Present change proposals to the Technical Change Control Board for consideration and adoption. • Propose… Show more • Play a crucial role in completion of the Cisco-to-Aruba network migration seven days ahead of schedule.• Function as a member of a service desk team providing support for computer systems, hardware, software, email, network, various SaaS, and server incidents for over 1000 federal employees and contractors.• Stage and deploy switch configuration plans in Aruba NetEdit. • Present change proposals to the Technical Change Control Board for consideration and adoption. • Propose solutions for process improvement aimed at system and network security and stability. Show less

• Research and provide proof of concept solutions for complex technical problems to Directors, Engineering VPs, Distinguished Engineers, and IBM Fellows. • Present solutions for NextGen FedRAMP and Financial Services Cloud Datacenters to Software Review Board for consideration. • Active member of Software Review Board to review and collaborate on solutions presented by other organizations. • Assist in creation of hardware requirements and recommendations on hardware and software… Show more • Research and provide proof of concept solutions for complex technical problems to Directors, Engineering VPs, Distinguished Engineers, and IBM Fellows. • Present solutions for NextGen FedRAMP and Financial Services Cloud Datacenters to Software Review Board for consideration. • Active member of Software Review Board to review and collaborate on solutions presented by other organizations. • Assist in creation of hardware requirements and recommendations on hardware and software purchase decisions.• Work hand in hand with project management organization to develop implementation plans and timelines for systems and software initiatives. • Implement a peer review process for new ideas allowing for increased collaboration and reducing time spent in the change management process by identifying and getting ideas to stakeholders sooner and more frequently. • Collaborate with development managers and technical leads to implement coding standards for Python applications and Ansible playbooks.• Develop CI/CD pipelines in Tekton to enforce coding standards and sign deployments. • Automate deployments for RKE2 (RKE for Gov) and Rancher proof of concept. • Oversee and participate in transition from CentOS 7/8 and Ubuntu 22.04 to Red Hat Enterprise Linux 8. Show less

• Lead analysis, planning, documentation, development, and implementation of Domain Name System (DNS), Network Time Protocol (NTP), Identity & Access Management (IAM), Secrets Management, Multi-Tenant Container Orchestration, Public Key Infrastructure (PKI), and Datacenter Inventory Management (DCIM) with assistance from staff technical writer and systems and software architect. • Assist teams with implementation of automation for deployment and hardening of time series, document, and… Show more • Lead analysis, planning, documentation, development, and implementation of Domain Name System (DNS), Network Time Protocol (NTP), Identity & Access Management (IAM), Secrets Management, Multi-Tenant Container Orchestration, Public Key Infrastructure (PKI), and Datacenter Inventory Management (DCIM) with assistance from staff technical writer and systems and software architect. • Assist teams with implementation of automation for deployment and hardening of time series, document, and relational databases. • Participate in over 200 hours of continued learning through the Think40 program to keep up with current technology trends across DevOps, automation, cloud, databases, and network topology.• Implement monitoring and alerting for new systems and rework monitoring and alerting for existing systems reducing false positives. • Create runbooks for use by site reliability engineers for incident response and daily operations.• Coach new technical team members assisting them with becoming proficient in our systems, policies, and procedures.• Remediate security risks reported by Nessus, QRadar, and SonarCube.• Write tests for Ansible roles utilizing Molecule, Docker, and Virtual Box.• Participate in audit, system hardening, and documentation efforts to elevate datacenter certification from FedRAMP Medium to FedRAMP High. • Automate build and signing process for RPM images to JFrog Artifactory for controlled deployment. Show less

• Develop patching and deployment automation for software running on CentOS 7, CentOS 8, and FreeBSD. • Automate Oracle database migrations for staging environment. • Refine failover processes with runbooks and automation taking the total failover time from 4 to 6 hours down to between 30 minutes and 1 hour. • Deploy OpenShift clusters with Ceph storage clusters in 56 datacenters spanning 5 continents. • Automate onboarding, patching, and maintenance for OpenShift and Ceph… Show more • Develop patching and deployment automation for software running on CentOS 7, CentOS 8, and FreeBSD. • Automate Oracle database migrations for staging environment. • Refine failover processes with runbooks and automation taking the total failover time from 4 to 6 hours down to between 30 minutes and 1 hour. • Deploy OpenShift clusters with Ceph storage clusters in 56 datacenters spanning 5 continents. • Automate onboarding, patching, and maintenance for OpenShift and Ceph. • Participate in audit, system hardening, and documentation efforts to elevate datacenter certification from FedRAMP Low to FedRAMP Medium. • Continue to maintain and improve CI/CD pipelines for Jenkins job deployment and the Datacenter Inventory Management system. • Standardize deployment, monitoring, and runbooks for OpenShift and Ceph to hand off day to day operations to the Site Reliability Engineering group. • Actively participate in Chef code base test automation using InSpec and VirtualBox. • Develop command line interface for communicating with RESTful API in Golang. • Migrate code base from Bitbucket and Gitlab to GitHub Enterprise. Show less

• Develop and maintain a CI/CD pipeline for deployment of Datacenter Inventory Management system utilizing Ansible and Jenkins Pipelines. • Create a CI/CD pipeline for Jenkins job creating using Jenkins job builder. This work took us from a manual implementation process to a pull request / request approval process resulting in faster request implementation and less overhead for operations.• Improve the software deployment process resulting in 1000% improvement in deployment speed when… Show more • Develop and maintain a CI/CD pipeline for deployment of Datacenter Inventory Management system utilizing Ansible and Jenkins Pipelines. • Create a CI/CD pipeline for Jenkins job creating using Jenkins job builder. This work took us from a manual implementation process to a pull request / request approval process resulting in faster request implementation and less overhead for operations.• Improve the software deployment process resulting in 1000% improvement in deployment speed when changes are made to customer email templates used by the inventory management system.• Upgrade CentOS 6 to Cent OS 7.• Harden, maintain, and patch CentOS 7 transaction and web application servers.• Perform application administration tasks and system maintenance on developer tools such as Jira, Confluence, and Bitbucket.• Monitor and respond to incidents on developer tooling, application, and transaction servers utilizing Nagios, Grafana, and Splunk. • Automate deployment of applications such as Ceph, Influx DB, and OpenShift 3. • Participate in failover of Oracle Database and Apache web servers utilizing NetScaler SDX Load Balancer from primary to secondary datacenter locations. • Troubleshoot and remediate issues with broken scripts written in Bash, Python, and PHP. Show less

• Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft 10. • Create PowerShell scripts to automate system updates, installations, and regular maintenance.• Deploy of Cisco network equipment and cleanup of cabling in datacenter.• Install network hardware such as VOIP phones and wireless access points.• Function as a member of a help desk providing desktop, laptop, and phone support for approximately 300 office employees.… Show more • Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft 10. • Create PowerShell scripts to automate system updates, installations, and regular maintenance.• Deploy of Cisco network equipment and cleanup of cabling in datacenter.• Install network hardware such as VOIP phones and wireless access points.• Function as a member of a help desk providing desktop, laptop, and phone support for approximately 300 office employees. • Perform system administration to include security management, user account management, e-mail systems, internet access, office systems and applications support.• Develop and document procedures to efficiently resolve common problems and to create a knowledge base for end users and other technicians to reference. Show less

• Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft 7, 8, 10 and Mac OSX• Fix hardware related issues with desktops, laptops, and printers to include mother boards, video and sound cards, hard drives, solid state drives, CD-ROM drives, memory chips, print rollers, and toner cartridges.• Install, configure, and maintain Windows Server 2016. • Create user accounts and groups in Active Directory. • Design and develop… Show more • Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft 7, 8, 10 and Mac OSX• Fix hardware related issues with desktops, laptops, and printers to include mother boards, video and sound cards, hard drives, solid state drives, CD-ROM drives, memory chips, print rollers, and toner cartridges.• Install, configure, and maintain Windows Server 2016. • Create user accounts and groups in Active Directory. • Design and develop software using PHP and SQL.• Maintain MySQL databases, Apache web servers, and WordPress installations.• Create websites using HTML, CSS, and JavaScript.• Perform configuration, troubleshooting, and screen repair on cellphones and tablets. • Develop and document procedures to efficiently resolve common problems and to create a knowledge base for other technicians to reference. Show less

• Successfully led a team of 12 customer support representatives responsible for assisting with technical issues across a variety of technology platforms for a Fortune 500 video streaming provider. • Beta tested internally built VOIP solution along with my team allowing client to migrate from Avaya to an inhouse solution providing tighter integration and lower cost. • Coached team members to improve efficiency and customer support in phone and chat support resulting in a team average of… Show more • Successfully led a team of 12 customer support representatives responsible for assisting with technical issues across a variety of technology platforms for a Fortune 500 video streaming provider. • Beta tested internally built VOIP solution along with my team allowing client to migrate from Avaya to an inhouse solution providing tighter integration and lower cost. • Coached team members to improve efficiency and customer support in phone and chat support resulting in a team average of 98% customer satisfaction rating and 5-minute call handle times.• Participated in a cohort responsible for revamping the call and chat handling process resulting in improved call handle times and customer satisfaction across the entire company. Show less

• Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft XP, Vista, 7, and 8. • Fix hardware related issues with desktops and laptops to include mother boards, video and sound cards, hard drives, solid state drives, CD-ROM drives, and memory chips.• Design and develop web applications using PHP and SQL.• Maintain MySQL databases, Apache web servers, and WordPress installations.• Create websites using HTML, CSS, and… Show more • Install, configure, and upgrade, computer systems, monitors, and peripherals for workstations running Microsoft XP, Vista, 7, and 8. • Fix hardware related issues with desktops and laptops to include mother boards, video and sound cards, hard drives, solid state drives, CD-ROM drives, and memory chips.• Design and develop web applications using PHP and SQL.• Maintain MySQL databases, Apache web servers, and WordPress installations.• Create websites using HTML, CSS, and JavaScript. Show less

• Create web presences utilizing best practice HTML, CSS, Javascript, PHP.• Deploy and maintain AWS EC2 instances to host Ruby on Rails applications. • Develop Ruby-on-Rails web applications.• Redesign and develop an E-zine website and community board using WordPress and PhpBB.

• Manage a team of between 5 and 10 employees in a fast-paced, detail-oriented environment while offer exceptional customer service and personalized dining experiences.• Perform routine cleaning and maintenance on equipment requiring the highest levels of cleanliness.• Provide Tier 1 technical support for point of sale, drive thru, and order display systems