Fabio Johas Email & Phone Number

Vancouver, British Columbia, Canada

⦁ Execute financial support for Canadian mortgage-holders along the whole borrower's application pipeline, facilitating and tracking the process ensuring customer satisfaction. ⦁ Perform the control of the process step by step with clients, appraisers, creditors, BDMs and lawyers to ensure the adequate advance of the process of mortgage refinances.⦁ Manage, process, prepare and file all the information regarding the clients with the support of drives, and spreadsheets, Adobe Acrobat, Salesforce, Hurricane (TMG®), Filogix (Finastra®), Axess Law and Deeded Law portals.⦁ Manage insurance policies, payout statements, appraisal orders, team guidebooks, and scheduled calls in order to maintain data updated. ⦁ Perform basic underwriting tasks, including credit history revision, best new lender allocation, following up with agents involved and compliance.

Vancouver, British Columbia, Canada

⦁ Performed administrative duties, such as open and close office and maintain organised and clean. ⦁ Facilitated the revision, evaluation and implementation of new procedures regarding onboarding and offboarding. ⦁ Coordinated recruitment process through the management of Indeed posts, screening, interview and evaluation in order to fill job vacancies. ⦁ Participated in online events and Conventions, maintaining great relationships with new partners to expand networking for new business partnerships including C-level employees, in order to improve brand awareness and increasing leads. ⦁ Supervised student co-op applications and the associates throughout their youth employment placements.⦁ Executed and set up invoices and administrative costs, controlling budgets using QuickBooks.⦁ Prepared, edited, and proofread of company's new patents, meeting minutes, claims, on- and offboarding documents, and invoices.⦁ Settled disputes and coordinated the termination of the employment processes.⦁ Oriented on services and answers to third-party inquiries in order to increase customer satisfaction. ⦁ Assembled data for the preparation of periodic and special reports, manuals, and correspondence.

North Vancouver, British Columbia, Canada

⦁ Managed the whole process of recruitment (job vacancy advertisement, interviews) of new members.⦁ Organized student events on the campus in order to inform new opportunities in the city. ⦁ Participated in weekly team meetings to diagnose and to establish the student association action plan.

São Paulo, Brazil

⦁ Provided support for clients in match with their future goals and needs making sure to improve their financial health education.⦁ Customised and designed action plans, support materials and guidance for each client.⦁ Proactivity updated the knowledge on investments, keeping up with news and the best opportunities nationwide.

Rio De Janeiro, Brazil

⦁ Executed and organised the global process of Career, Succession and Performance (CSP) from the Performance Management (PM) cycle required to the Annual Incentive Plan (AIP) payment to more than 70,000 employees worldwide.⦁ Managed Vale's CSP system, ensuring its correct settings for all online users along different seasons: Registrar, Revision and Evaluation. ⦁ Developed customised MS Excel Tool for the internal Business Partners to improve the Quality Control of Goals Scorecards during the PM cycle.⦁ Elaborated worksheets and presentations used for internal communication and training at global level of HR teams throughout the PM cycle.⦁ Provided general support at national level to employees clarifying the PM cycle in detail and operational team tasks such as: scheduling meetings, opening IT tickets, and compiling basic Accounting.

Niterói, Rio De Janeiro, Brazil

⦁ Mapped around 10 of 70 processes, developing standard process ensuring optimization, via MS Visio for Trigo Group – a national corporate umbrella of restaurants headquartered in Rio.

North American Business Management Applied Post Baccalaureate Diploma, Business

Bachelor Of Science - Bs, Engineering/Industrial Management

Primary And Secondary Education