• Managing Online Collaboration Tools for the Europe and AUNZ region of a major international food manufacturer: Teams, SharePoint, Zoom, OneDrive, video editing, whiteboarding, cloud-based solutions, ect.. • Managing and supporting the technology and communication of major business events• Designing and implementing training on online tools for all the region’s users• Responsible for conference room and communication equipment: support, development, inventories, and vendor relationships• Anticipating future business needs and technological developments

• VIP support at the European headquarters of a major multinational, with attention given to adaptability, speed, and service quality• Responsibility for IT purchasing, stock management and liaison with suppliers/contractors• Event support for in-person or remote conferences• Implementing successful roll-out of new technology tools and processes

• Onsite IT and medical equipment support for a large pharmaceutical research center• Responsible for speedy resolution of incidents in accordance to their impact on the business, working closely with specialized teams• Importance given to process adherence and improvement, as well as audit preparation

• Onsite IT support for the company’s world HQs, assisting a large array of teams and their technical specificities• Strong focus on teamwork, presentation skills, and managing tight deadlines

• Multi-level support and troubleshooting at a major European call center, Remote resolution of all issues, or follow-up until resolution and customer satisfaction• Promoted to Quality control role evaluating helpdesk agents’ performance, providing feedback, metrics, and training