Francisco Javier Puente Perez Email & Phone Number

Florida, United States

Southborough, Ma, Us

Brighton, Gb

New York, New York, Us

Utilized strategic planning methodologies and goal setting to direct operations whileincreasing productivity, during the time I was working following projects methodologies guidelines, providing expertise in project life cycles, planning, executing, controlling and closing projects.Responsibilities during this project were:• Work with key stakeholder and operations teams to collect requirements for the project• Led a team of technical staff through defining the requirements • Communicate the status of projects, evaluate the impact of changes.• Estimate with development/stakeholder timelines for the project.• Coordinate project activities during milestones.• Provide planning for the testing (UAT) phase, training and communication activities.• Ensure that goals and objectives of phases are accomplished within established timeframes.• Produce and distribute documentation such as testing scripts, training manuals, and any other document related to phases of the project.• Provide coordination, among other things, for project phasesKey accomplishments Deploy Legal Matter and Electronic billing to Mexico Legal: Implementation of a matter management system (Law Manager) and an electronic billing system (Advanced Invoice Management System) for the Mexico Legal. The main goal of the project was to provide an standardized, cost effective matter management and eBilling system by the deploying the existing solutions in LM and AIMS that are in use in Citi to Mexico.

Houston, Texas, Us

I have played several roles in the company, currently working for Americas projects under projects methodologies guidelines, providing expertise in project life cycles, planning, executing, controlling and closing projects delivering business value and delighting stakeholders.• Responsibilities• Collaborate with stakeholder and operations teams to collect requirements for new projects • To communicate the status of projects, evaluate the impact of changes, provides solutions and support to operations• Analyze data for mid complexity projects• Utilize project management methodologies • Represent the business needs during the projects to improve processesKey Accomplishments• Oasis: the goal of the project was to reduce the quoting process of not existing configurations for Brazil in 70%. the outcome was a software tool named Oasis capable of creating customizable PC configuration and quote.• Brazil Order Entry – Personal Systems: TAT of order entry/order acceptance was reduced in 50%, creating a software tool capable of consolidate information from several sources and transferring information to SAP.• Brazil Direct Segment Workflow Implementation : Implement an existing workflow in Brazil Sales Operations, to assign the job to the person with most expertise according the request sent by partners and sales team gaining in time efficiency for Sales Operations. • HP Bridge: The goal was to replace an old smart form where Sales and Partners used to send request to Latin Americas Sales Operations. This project incremented customer satisfaction by reducing the time of services provided by Sales Operations in 30%.• Orbit: the project purpose was to create a tool to analyze the business from the operations perspective.The result was a tool that allow to provide information to Sales in a single tool. Customer satisfaction was increased as Sales had information in minutes instead of hours with previous process.

Milwaukee, Wi, Us

Contractor for HP, playing the Role of Proposal Content Manager and Solution Delivery Analyst:Responsibilities •Find automation opportunities inside Sales Operations•Design E-R models and business diagrams for opportunities found •Codify and develop automation tools according the business needsKey Accomplishments •Obsolescence PN Tool: this was a new process created to avoid create orders with obsolete products. One of the result of this process was a tool capable of reducing escalations in 90% identifying the products obsoletes or next to complete their life cycles. •Discount leveling tool: this tool was able to reduce the TAT for special pricing process from 45 minutes to 10 minutes, gaining in operational efficiencies. • Jaguar Project: Creation of a software tool capable of adding discount to complex enterprise configurations in minutes. The result was time efficiency by saving 9 minutes per transaction. • Latin America Deals Creation Wizard: this tool reduced the escalation in deal creation in 80%, the application retrieved information from workflow tool and according the country and requested item, validates against preconfigured rules to guide the Special Pricing Analyst in its process. • Rocket 3.0: Creation of an escalation process that sends email to different levels when activities do not meet with Service Level Agreement.

Milwaukee, Wi, Us

• Analyze, prepare and consolidate the text of proposal to translate from English to Spanish and Portuguese• Upload information and documents in Proposal Management Web System• Contribute in the global project were Content Management should participate as stakeholders

Master Of Computer Applications (M.C.A.), Ingeniería De Sistemas

Ingenieria De Sistemas, Tecnología De La Información