Responsible for network planning and transportation routing to minimize delivery times and transportation costs while improving logistics tracking, execution and customer service. Works with key executives and transportation department personnel to properly use a rolling asset tracking system and provide timely reporting and data analysis to improve a truck driver’s ability to deliver product in an efficient manner. Gathers data and use appropriate analytical methods and tools to develop what-if scenarios to understand, predict, and improve logistics operations and flows and processes. Provides transportation systems support, best practices, metrics, and reporting.

Executed delivery routing solutions for assigned field, ensuring service, cost, and productivity targets are met. Coordinated resources, drivers and trucks, and specific customer delivery needs with locations. Applied FLEX (fewest trucks and drivers) routing principles based on daily workload, tight geographical areas, proper sequencing, balanced workload, and customer/driver continuity. Published driver manifests, maps, and driving directions. Conversed with territory sales managers and delivery supervisors regarding resources and routing solution effectiveness. Maintained delivery parameters in various databases.► Ensured route solutions are compliant with DOT hour and weight regulations, achieve location productivity targets and secure customer service objectives.

Administered property management support, processing personal property documents and retiring inventory in the automated inventory tracking system (AITS). Completed research and process documentation for the disposal of personal property. Provided technical guidance in the report of excess property per regulatory requirements to property custodians. Validated accuracy of project material management (PMM) and project material cumulative (PMC) reports. Processed establishments or modifications of facilities in National Airspace System.► Collaborated with IT to develop an electronic system for Federal Aviation Administration (FAA) use.

2014 – 2015 Provided frontline support and service to current and potential customers. Processed customer deposits, withdraws, loan payments, cash advances, and transfers. Initiated sales for banking services and product offerings. Developed and nurtured relationships with customers, addressing questions, disputes, and concerns. Completed and updated logs, reports, audits, and control checks. Compiled and transmitted loan documents and closing instructions to loan officers. Ensured compliance to branch security and protected customer confidentiality and privacy.► Recognized as a leader in establishing new accounts, expanding marketing reach and developing business plans for growth.

Collaborated with risk management to determine settlement or denial of claims. Processed and recorded receipt of tort claim documentation. Maintained all oral and written communication with claimants, witnesses, employers, and attorneys. Responded to inquiries related to claims development, adjudication, and payments benefits. Monitored and processed FAA capitalization documentation and correspondence.► Analyzed and interpreted voluminous amounts of data, making recommendations to authorize or deny employee claim.

Updated all assigned procedures documentation and collocated within the team and with internal and external partners to improve operational performance, compliance, and efficiency. Partnered with other business units to assist in defining business requirements. Interacted with business partners at all levels including maintaining all regulatory and compliance standards, conveying requests to IT and Application Development, performing user and acceptance testing, and troubleshooting issues as they occur. Administered customer service functions regarding collection issues. Processed the daily letter file and ensuring that all letters are sent to customers. Generate analyses / reports to ensure to eliminate any audit finding. Reviewed account adjustments and processed customer refunds and short payments. Identified and addressed discrepancies, processing credits and refunds. Trained and mentored 20+ staff members on customer service and database operations. Generated banking reports to monitor payment processing status and administer reconciliations.► Championed team collection goals each month, assisting colleagues with workload and closing out agreements on their behalf.

Educated customers on a variety of loan products and available credit options . Analyzed applicants’ financial status and credit to determine feasibility of granting loans . Updated financial system with proper documentation for research, tracking, reconciliation and repository purposes. Researched and resolved payments disputes in relation to missing, misapplied, and unauthorized payments. Created and balanced all monetary batches in Excel. Managed interest rate and operational risks associated with the origination of the loan. Created daily and weekly cash reports for accounting management. Conducted research and analysis of loan issues and provided solutions. Processed and maintained records of loans and check cashing transactions. Ensured loan approval conditions have been cleared and documented prior to closing. Assisted in the preparation and filling of end-of-year tax return for customers