Fraser Kirkpatrick Email & Phone Number

Hyannis, Massachusetts

Manage Rental Inventory for 5 premium timeshare resorts in idyllic New England locations. Grossing rental Revenues of over $3m Allocates all resort inventory to appropriate parties, with the goal of maximising utlilization and customer experience, as well as improving resorts financial positions. - Revenue management strategy development- Pricing.

Lincoln, New Hampshire

- Provide complete oversight in Front desk, Housekeeping, Activities and Security departments of the resorts.- Operating one of the largest timeshare resorts in New England, 133 Rooms and 65 Staff Members. Responsible to the board of the Home Owners Association which represents 6,000 members.- Revenue management, full control over inventory, rates and.

North Woodstock, New Hampshire

Falmouth, Massachusetts

Lead, supervise, and direct the operations and financial activities of the resort. Help create and implement the culture of Innseason Resorts on the property level for the associates and guests. Create and maintain a customer-driven resort with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to.

Lincoln NH

• Running a department of 10 employees. Responsibilities include hiring and training all Front Office Staff, evaluating their performance in accordance to corporate policies.
• Worked consistently on new innovative and modern marketing techniques through online strategies and email blasts. These new marketing technique reaped substantial rewards as revenue increased.
• Collaborate with other department heads to ensure service and facility exceeds customer expectation.
• Adhere to all executive SOP’s and corporate legislation.
• Conducted market research and price point competitiveness of resort, spearheaded change of pricing policy.
• Increased Guest service levels from RCI Silver Crown to Gold Crown

Lincoln NH