Fraser Kirkpatrick Email & Phone Number

Hyannis, Massachusetts

Manage Rental Inventory for 5 premium timeshare resorts in idyllic New England locations. Grossing rental Revenues of over $3m Allocates all resort inventory to appropriate parties, with the goal of maximising utlilization and customer experience, as well as improving resorts financial positions. - Revenue management strategy development- Pricing optimization- Forecasting and demand analysis- Inventory management- Yield management- Market segmentation- Competitive analysis- Revenue performance tracking and reporting- Cross-functional team leadership- Data analysis and interpretation- Revenue management software proficiency- Contract negotiation- Budgeting and financial analysis- Strategic planning and execution- Customer relationship management

Lincoln, New Hampshire

- Provide complete oversight in Front desk, Housekeeping, Activities and Security departments of the resorts.- Operating one of the largest timeshare resorts in New England, 133 Rooms and 65 Staff Members. Responsible to the board of the Home Owners Association which represents 6,000 members.- Revenue management, full control over inventory, rates and yielding to maximize income. Created new Forecast report which allowed the resort to overbook. Increased Rental Income by 30% between 2016 and 2018. Achieved record setting occupancy numbers through the first 2 quarters of 2018.- Responsible for all HR functions of the resort.- Implementation of 750k annual capital expenditure plan, balance between long term capital plan and immediate need.- Manage $6million annual Resort budget, and present progress to board. Present full review in annual HOA meeting to 50+ members.- Manage RCI, II and CSI scores and set customer satisfaction goal at 100% to be achieved through Preventative Maintenance and Inspections of units and property.- Work with our sales team to help them to achieve goals of 150 sold unit per year, allocate resources and rooms to overnight prospects throughout the year. Presented new promotions and marketing campaigns which target the large number of new rental customers.

North Woodstock, New Hampshire

Falmouth, Massachusetts

Lead, supervise, and direct the operations and financial activities of the resort. Help create and implement the culture of Innseason Resorts on the property level for the associates and guests. Create and maintain a customer-driven resort with a customer-keeping vision that inspires the hotel associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service. Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control, and quality of product and service throughout resort. Travel to attend corporate meetings, sales trips and serve on committees.Aid Human Resources with associate issues following Innseason Resorts' policies. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Develop and delegate improvement plans for operation and review performance of management team. Active involvement in the Sales and Revenue Management function including but not limited to: following Innseason Resorts Key Meeting SOPs, involvement in Group site inspections and group closing process, review results from ESS/MPSI Measurement Tool. Guide other members of the Executive Committee, Management and staff to make sound business decisions is a critical portion of the responsibilities. Create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned.

Lincoln Nh

• Running a department of 10 employees. Responsibilities include hiring and training all Front Office Staff, evaluating their performance in accordance to corporate policies.• Worked consistently on new innovative and modern marketing techniques through online strategies and email blasts. These new marketing technique reaped substantial rewards as revenue increased. • Collaborate with other department heads to ensure service and facility exceeds customer expectation.• Adhere to all executive SOP’s and corporate legislation.• Conducted market research and price point competitiveness of resort, spearheaded change of pricing policy.• Increased Guest service levels from RCI Silver Crown to Gold Crown• Increase Rental Revenue by 9% in 2013 • Proactive in anticipating guest issues

Lincoln Nh