Providing customer support and managing incidents through variouschannels. Coordinating onboarding and implementation to ensure clientsuccess. Collecting feedback for continuous improvement, as well asidentifying upselling opportunities in collaboration with the sales team.Maintaining strong, long-term relationships with clients.

Selling B2C products. Responsible for complying with regulations and qualitystandards through product control and labeling. Providing personalized advice tocustomers and training for sales staff. Stock control and store maintenance.

Planning and coordination of procedures and administrative systems;staff training and tasks assignment; process optimization; supervision.People in charge: 2.

Billing, purchases log, collections and payments, accounting allocation,cash audit and reconciliation, analysis and booking of company creditcard expenditures, bank procedures and files organization. Tango Plus2019 (accounting system for sales, suppliers, and cash management).Telephone assistance and call forwarding, general supplies’ purchase,suppliers’ assistance, scheduling of meetings.

Proposing corporate gifts for different companies. Negotiation withsuppliers. Searching for innovative products.

Assisting and informing clients and suppliers. Administrative tasks andoffice backup. Reception of visitors. Telephone assistance and callforwarding.