• Conducted comprehensive data analysis using SQL, Python, and Excel to extract meaningful insights from large datasets.• Collaborated with cross-functional teams to identify and define key performance indicators (KPIs) for business processes.• Developed and maintained data visualizations using tools like Tableau, effectively communicating complex data trends to non-technical stakeholders.• Assisted in the implementation of data quality standards, resulting in a 15% improvement in data accuracy.• Prepared and delivered regular reports and presentations on data findings to support strategic decision-making.

• Developed a Java-based inventory management system, reducing processing time by 25%.• Implemented database functionalities using SQL, resulting in improved data accuracy and retrieval speed.• Conducted user acceptance testing, ensuring the system met user requirements and expectations.• Innovated functionality of software that recommends classes to students based on past performance.• Created unit testing using Python to ensure 90% of the data preprocessing program runs correctly.• Developed feature allowing developers to create test cases using ArgParse, reducing testing time by 25%.• Generated website based on HTML, PHP, and Oracle DB improving comprehension of code by 85%.• Designed a system recognized by CodePath as one of 5 most notable apps among 50 team submissions.• Added account creation so data is persistent across devices, enhancing user experience by 50%.

• Incorporated AGILE development in a team setting to create a recipe app using TheMealDB API in. • Kotlin that retrieved and displayed recipe information, improving productivity and collaboration by 25%.• Created Flix, mock Twitter, and Instagram apps with Kotlin involving APIs, user login, and pull to refresh

• Greeted and engaged customers with a positive and welcoming demeanor.• Understood and communicated the Tory Burch brand story, products, and values to clients.• Built strong relationships with customers, offered personalized styling advice and product recommendations.• Achieved and exceed sales targets, actively contributed to the store's overall success.• Utilized product knowledge to drive sales and provided a seamless shopping experience.• Consistently meet and uphold the highest standards of customer service.• Stay informed about Tory Burch product offerings, features, and benefits.• Provided expert advice on product details, materials, and care instructions.• Continuously educated oneself on fashion trends and industry developments.• Contributed to visual merchandising efforts by ensuring products are displayed attractively.• Worked collaboratively with colleagues to achieved shared goals and maintained a positive work environment.• Participated in training sessions to enhance product knowledge and sales skills.• Conducted follow-up communication to ensure customer satisfaction and encouraged repeat business.

• Lead, motivated, and supervised a team of customer service associates to ensure a high standard of service delivery.• Provided guidance, support, and ongoing training to foster a customer-centric culture.• Oversee day-to-day operations of the customer service department, ensured a seamless and positive experience for all customers.• Escalated customer issues with professionalism and efficiency, finding effective solutions to enhance customer satisfaction.• Monitored and evaluated individual and team performance, providing constructive feedback and coaching as needed.• Set performance targets and work collaboratively with associates to achieve and exceed service goals.• Identified opportunities for process improvement within the customer service department.• Implemented and communicated new procedures to enhance efficiency and effectiveness.• Conducted regular training sessions to ensure that associates are well-versed in company policies, product knowledge, and service standards.• Effectively communicated with other departments to address customer concerns and streamline operations.• Provided regular updates to management on customer service metrics, trends, and areas for improvement.