Felicia Harbach Email & Phone Number

Rosemont, Illinois, United States

Freeport, Illinois, United States

In this capacity, I excel at supporting the successful delivery of HR functions, including recruiting and interviewing staff, overseeing benefits and leave, and enforcing implementing policies and practices. With applicant tracking system (ATS), I track candidates through the hiring process. I am pivotal in maintaining detailed employee information and human resources-related processes via human resources information systems (HRIS). I optimize benefits administration to determine and manage benefits offered to employees. Moreover, I provide desktop support services, installing and configuring hardware and software systems.☛ Played a key role in driving appropriate HRIS platform for company by researching and presenting several HRIS platforms to leadership with suitable recommendations while building an initial ATS in excel.

In this role, I managed the development of innovative custom salesforce objects to capture data unique to firm. I exhibited exceptional performance as core Office 365 and Local Domain Administrator. I regulated medical records requests and processed payments, intakes, and client billing. I performed and streamlined day-to-day administrative tasks, including phone and email correspondence, resolving concerns and inquiries, scheduling consultations, meeting organization, and sending emails. Besides these, I played a key role in the seamless execution of HR processes such as preliminary candidate screenings, interviews, and onboarding.☛ Revamped company's Salesforce Organization for firm's office workflow, including accelerating medical records requests, payment processing, intakes, and client billing.☛ Supported coordination of charitable organization, Boots on the Ground as Technical Administrator.☛ Created new weekly report to measurable associate attorney billable hours for salary incentives.

Through the formulation of new impactful strategies, I increased company's efficiency and profitability. I delivered top-flight customer service and support while greeting customers upon entering and exiting of premises in a polite and professional manner. Along with I processed project estimation requests for prospective and existing clients; compiled candid feedback to secure optimal client satisfaction.☛Conducted in-depth investigations into new clock-in options designed to enhance environmental sustainability.☛ Redefined company handbook by providing clarity on company policies and procedures.

I oversaw and maximized customer service and account management efforts while executing daily administrative tasks, including filing and document administration. I identified and resolved customers' queries and questions promptly and appropriately.☛ Effectively maximized key account management and sales growth strategies - repeatedly transcended monthly sales goals.☛ Exercised personable communication with each customer which subsequently helped to build and strengthen relationships.☛ Designated as branch's Document Retention Specialist and introduced filing and document retention practices.Additional Experience:Customer Account Project Manager (2015 to 2016) | Navitor Inc., North Mankato, MNAdministrative Assistant / Customer Service Representative | Sedgwick CMS | Verizon Wireless, Mankato, MNOperations Manager | No Place Like Soy, Cedar Rapids, IA