Fiona Mckenzie Email & Phone Number

Saffron Walden, Gb

Essex, England, United Kingdom

The InSites program supports eighteen innovation-friendly NHS hospital trusts and ICBs. InSites provides and supports real world testing and evaluation to help spread innovation across the NHS.

United Kingdom

It can sometimes feel like public services have been stripped of their humanity. I lead and support quality improvement, research, and innovation initiatives that emphasise the perspectives of the people at the heart of it all - patients, users, & the wider population working together with staff to make healthcare better. Involving people through co-design, co-production, and collaboration in services and research is a consistent theme in my career and something I'm highly experienced in. I also provide training in human-centred healthcare with particular emphasis on improvement methodologies, how to understand and improve patient experience, confidence in partnering with patients, as well as strengthening general communication and facilitation skills. I regularly facilitate workshops, meetings and focus groups to support teams in engaging with different stakeholders.

Creating a minimum Overall Adult Health Health Standard Set of outcomes and metrics, enabling better outcome measurement of general health in the adult population in routine clinical practice. Member of the Patient Advisory Group tasked with advising the Working Group on what matters most to patients and the population, shaping and influencing to create a feasible recommendation that providers can reliably implement.

'Apprentice' Non-Executive Director at Hounslow and Richmond Community Healthcare NHS Trust. Member of the 2017/18 cohort of the NHS Improvement NExT Director Programme, focused on supporting people from groups who are currently under-represented on NHS boards into Non-Executive roles. One-year placement.

London, United Kingdom

Led and managed development of this new network focused on partnerships in healthcare improvement• Built strong internal and external relationships of trust to build influence and co-design development• Led co-design of values, priorities and objectives for the Alliance, engaging range of stakeholders• Managed Alliance budget & funding and commenced process of creating independent legal entity

London, United Kingdom

Developed and delivered a pioneering patient insight and involvement programme for partnership• Provided visible leadership in person-centred care culture, standard and values across UCLPartners• Promoted innovation in fully embedding user insight in health research, service delivery & education• Co-led Quality Improvement capability-building function, managed team of staff tasked with delivery

Improved patient experience and user involvement within Integrated Cancer System • Managed improvements to areas within London Cancer’s top ten things that matter most to patients • Influenced and advised on methods to improve patient experience through training and support • Developed and maintained a patient experience community of practice to drive system-wide improvement • Strengthened collaboration between partners’ staff, patients and carers, and third sector organisations

London, United Kingdom

Championed high quality person-centred care within an environment that encouraged and motivated staff• Co-led high-profile campaign to improve patient experience and staff satisfaction• Encouraged governors to help staff think innovatively about service provision and patient experience• Cultivated stronger, more effective relationships between staff, patients, and carers

London, United Kingdom

Provided policy guidance on regional governance and churches no longer in use for regular public worship.

New Zealand

Msc, Development Management

Ba (Hons), International Relations, Political Science, Spanish