Kobbie Sze Pui Fung Email & Phone Number

Hong Kong

Hong Kong Sar

● Promoted from Grade A to Grade B1 in May 2023, showcasing exceptional performance and an increased level of responsibility while retaining the title of Senior Customer Relationship Executive.● Serve as an account manager, delivering customer care services to HKTDC suppliers to ensure their smooth onboarding and continuous success on the hktdc.com Sourcing Platform● Assist in the transformation from offline Buying Leads service to online Request-of-Quotation system (RFQ).● Cooperate with overseas branch offices to promote online RFQ’s buyer leads.● Consolidate business data in relation to advertisers’ and buyers’ activities on hktdc.com Sourcing Platform for in-depth customer profile analysis using Adobe Analytics and Google Data Studio.● Host DIY trainings for exhibitors on the usage of hktdc.com Sourcing Platform. (Mainly English, Cantonese and Mandarin sessions)● Continue collaborating with IT team and Marketing team on system maintenance (i.e Zendesk) to achieve customer experience objectives.

● Assist to implement new programmes and campaigns (i.e Buying Leads Service) which elevate HKTDC advertisers’ and buyers’ customer experience.● Collaborate with IT team and Marketing team on system development (i.e Zendesk) to achieve customer experience objectives.● Analyse advertisers' profiles and recommend measures to enhance their online exposure.● Deliver e-meet customer care services to HKTDC advertisers and buyers to ensure their smooth onboarding and continuous success when using hktdc.com Sourcing Platform.● Assist in conducting customer surveys and collecting feedback as well as generating buying leads.

● Assist Business Matching Executives in telemarketing, eDM preparation, organizing appointments, service report and data input.● Assist in pre-event and post-event preparation.● Escort local traders and overseas companies, gather feedbacks for future market analysis.● Provide onsite logistic support in trading fairs.

Adelaide, Australia

● Update customer database by researching the market space of International Baccalaureate (IB) schools, international schools and educational travel operators in China and Hong Kong.● Create and schedule Facebook posts to promote day tours using Ads Manager, and promote WeChat Advertising.● Build potential partnerships with interested media channels.● Assist translating research materials and web content from English to Mandarin.

Bachelor Of Commerce - Bcom, Marketing

Msc In Business Analytics