Ed Flaherty Email & Phone Number

Houston, Texas, Us

Charlotte, North Carolina, Us

Sr VP responsible for Product Support for Identity and Access Management platform at Truist. This included external customer authentication and internal teammate IAM. This was a 24 x 7 Support function with a core team of 15 onshore resources and 50+ offshore resources. Specific products supported included: RSA OFA for external customer authentiction RSA SecurID for teammate two factor autthentication SailPoint platform support CyberArk platform support Access Request System for all provisioning of services at legacy SunTrust OIM 2nd level support CA ILM for Self Service Password Reset CyberArk platform supportKey Accomplishments in this role include:- Implemented a Change Control process that delivered 18 months of zero defect change controls- Led the effort for the IAM organization for all merger related activities to include multiple DRs and readiness activities for all major releases - typically each event was 5 to 7 days of 24 x 7 support to address access related issues.- Organized and led the IAM response for all major P1s / P2 with operational impact- Prime POC for Cyber Incident response for IAM working closely with CyberSecurity Management- Key contributions to the SolarWInds and log4J response and remediation activities at Truist

Raleigh, North Carolina, Us

Responsible for FCB's Identity and Access Management (IAM) program which includes:Authentication Services: Active Directory, Azure Active Directory, Defender (VPN), RADIUSFederation Services: ADFS, OKTA eSSOPassword Assessment: Internal technology solution Mainframe Security: RACF Privileged Access: TPAM, CyberArkData Loss Prevention: Symantec DLP IGA: CA GovernanceMinder, SailPoint Certificate Services: DigiCert (SSL), KeyFactor (PKI) Duties also included Governance for Quarterly User Access reviews for 7,000+ Associates and 800+ Business and IT Applications in use across the enterprise and maturing operations into a next generation Identity Governance and Administration (IGA) program.Highlights:- Defined a File Share standard and remediated 900,00O FileShare vulnerabilities in 9 months.- Remediated Access Controls and Right Sized access for 70 SOX Apps and 300 Business Apps.- Consolidated all certificate management (PKI and SSL) services for the bank into one ops team.- Replaced FCBs PKI certificate services with a new hosted PKI Service from KeyFactor.- Sponsored a first ever mainframe penetration test at FCB and remediated associated findings.- Led a very successful internal Single Sign On program at FCB based on Microsofts ADFS service.- Defined Access Group conventions & remediated 7,000+ Groups for improved Access Reviews.- Deployed User roles for birth righting of user access into high volume positions (Branch & CCC).- Matured the SSO Service at FCB with deployment of OKTA eSSO services.- Maturing Privileged Access Management with the deployment of CyberArk Password Vaulting. - Building End Point Privileged Management (EPM) by deploying CyberArk's EPM Services at FCB.

Raleigh, North Carolina, Us

Worked for Matrix Resources at First Citizens Bank reporting to the Vice President of Information Security

San Jose, California, Us

Position reported to Senior Director - Senior Manager of an organization of 4 Managers and 33 Global Support Account Managers who supported NetApp’s top enterprise accounts in the America's. Each Support Account Manager delivered support in the area of proactive services through operational best practices recommendations; reactive escalation support and oversight on select customer events; and account and customer relationship management through operational review calls, regular site visits and formalized account planning sessions. Each Global Support Account Manager was an integral part of a strategic NetApp Account Team responsible for driving revenue growth and overall customer success and satisfaction. .

San Jose, California, Us

Position reported to Vice President - Managed 14 direct report Technical Global Advisors servicing NetApp’s largest top enterprise accounts in the eastern region.

San Jose, California, Us

Position reported to Director - Managed a team of Technical Support Engineers and Escalation Engineers who supported NetApp’s financial and commercial customers in the Northeast Region. Team performed research level case management and break/fix resolution of critical issues with NetApp’s data storage platforms and business applications. Responsibilities included daily operational oversight, selection and development of staff, and management of customer satisfaction issues.

Basking Ridge, Nj, Us

Position reported to Senior Director - As Senior Manager, built multiple Customer Helpdesks, Application Support teams, Customer Service and specialty Technical Support groups during my extensive tenure with Verizon Business (formerly MCI Telecommunications). Recognized as the leader in building and staffing non-standard, specialized technical support teams for “New Initiatives and Enhanced Services”. Led MCI’s commercialization of internet services by championing the formation of MCI’s first Internet Technical Support Center for business customers. Rapidly built and launched the center in just 60 days and grew this premiere center to 6 managers and over 120 employees.Managed MCI Telecommunications largest single field service organization in New York City Metro Field services. Recognized at All Employee meeting for recovery efforts during first WTC disaster. Transformed MCI’s Customer training and documentation delivery methodology. Success story published BusinessWeek. Built, implemented and led an Industry award winning International Fax test center for MCI. Received “Outstanding Achievement Award for Excellence” from CEO of MCI Telecommunications.