Larry Flanagan Email & Phone Number

North Quincy, MA

Review and approve annual goals and objectives to best leverage current and future opportunities based upon a strategic plan and the ongoing implementation of its vision, direction and priorities.Represent Manet during community events advocating the success of its seven sites and their ability to support 13,000 plus patients while maintaining a fiduciary.

Quincy, Massachusetts, United States

Review and approve annual goals and objectives to best leverage current and future opportunities based upon a strategic plan and ongoing implementation of its vision, direction and priorities.

Merrimack, NH

Manage the IT Help Desk, Computer Operations, Telcom (phones, smartphones, cellphones, Ipads and PBX Maintenance, Client Technology (Workstations, Printers and Video Conferencing), Ecommerce (account Support Management and Customer Support) and Reporting

Merrimack, NH

Provide Best Practice guidance to the implementation of a new ticketing system. Provide oversight and best practices expertise toward the implementation of ITIL frameworks to multiple companies within the organization related to service desk, ECommerce, Computer Operations and Desktop Support. Implementing new Root Cause Analysis and Production Support.

Direct Computer Operations, EDI and Production Control departments overseeing the daily planning, scheduling, job setup and submission, input/output control and production assurance processes. Managed Disaster Recovery planning and testing. Managed Production Acceptance process related to Problem and Change/Release Management. Ensure department exceeds SOX.

Provide and manage appropriate services to multiple environments in numerous locations for all office departments, stores, and other related facilities within the corporation. Direct Data Center and Network Operations staff in their specific day to day functions. Act as Systems Integrator between EDS, vendors and the business.

Evaluated server environment within the Corporate facilities providing an accurate inventory and layout to Senior IT Management. Ensured backup process and strategy were in place. Utilized this information to drive archival process interacting with their disaster recovery process. Created appropriate documentation and management reporting. Transitions to.

Provided support to the Boston Division calling upon organizations selling services and product. Company sold HP, SUN, CISCO, etc and partnered with many organizations.

Managed Gateway’s Beverly, MA information systems groups (network services, computer operations, applications support, help desk, QA, desktop, etc – ranging from eight to 30 associates) providing 7x24 support to the web site, Intranet, back office functions, etc. There were approximately two hundred local associates with offices located through the country.

Was brought in to this organization – short term – to restructure, organize, and set regiment within the IT group. This was accomplished by setting up daily status meetings, weekly staff meetings, developing an effective communications process, brought in tools for associates to accomplish their job functions (BMC Patrol, Crystal Reports, Trackit.

Managed information systems groups that provided 7x24 support and availability to a very large retail department store chain consisting of over 15K associates at numerous locations throughout the country.

Associate Science, Computer Science

Certificate, Computer Technology