Jessica Flanagan

Jessica Flanagan Email and Phone Number

Office Manager @ Texas Parks and Wildlife Department
Port O'Connor, TX, US
Jessica Flanagan's Location
Port O'Connor, Texas, United States, United States
About Jessica Flanagan

Established Customer Support and Sales Operations Director with over 23 years of experience in managing and developing high-performing teams across customer service, support, and sales to deliver exceptional experiences and value to our customers. My expertise lies in driving customer satisfaction and loyalty by implementing effective support strategies and optimizing service operations. I excel in leveraging data-driven insights to enhance service delivery and operational efficiency, collaborating with cross-functional leadership teams to ensure alignment and responsiveness to customer needs. I am committed to continuous improvement and innovation in customer support, ensuring that every interaction reinforces our brand's value and commitment to excellence.

Jessica Flanagan's Current Company Details
Texas Parks and Wildlife Department

Texas Parks And Wildlife Department

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Office Manager
Port O'Connor, TX, US
Jessica Flanagan Work Experience Details
  • Texas Parks And Wildlife Department
    Office Manager
    Texas Parks And Wildlife Department
    Port O'Connor, Tx, Us
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  • Tucker Powersports
    Sales Operations Director
    Tucker Powersports May 2023 - Oct 2023
    Led a diverse team of 35 professionals across Customer Support, New Business Development, International Sales, eCommerce Sales, and Online Marketplace Sales, driving operational efficiency and ensuring exceptional service delivery. Provided sales operational functions including sales forecasting, reporting and analytics, commission design, territory alignments, go-to-market sales strategies and planning, sales promotional planning, planning and adherence to operating goals, and KPI implementation and tracking. Collaborated cross-functionally with marketing, product development, and IT to develop customer-centric initiatives.
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  • Tucker Powersports
    Inside And Field Sales Director
    Tucker Powersports Jun 2022 - May 2023
    Directed inside and field sales teams, focusing on building relationships with dealers in the powersports industry. Implemented sales analysis and operational strategies to optimize performance and drive revenue growth.
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  • Tucker Powersports
    Customer Service And Inside Sales Director
    Tucker Powersports Jun 2020 - Jun 2022
    Managed customer service and inside sales operations, ensuring seamless communication and support to dealers. Developed and executed training programs to enhance team performance and customer interactions. Leveraged data and insights to identify opportunities for process improvements, leading to enhanced customer experiences and increased sales efficiency.
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  • Tucker Powersports
    Customer Service Manager
    Tucker Powersports Nov 2018 - Jun 2020
    Fort Worth, Texas, United States
    Established and maintained high standards of customer service excellence by managing a team of Customer Service Representatives and Specialists. Successfully implemented performance improvement initiatives and developed training programs and resources to enhance team capabilities, ensuring a consistent and exceptional customer experience. Acted as the 'voice of the customer' in cross-functional projects, contributing to policies and strategies that improved customer satisfaction and loyalty.
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  • Tucker Powersports
    Pricing Analyst
    Tucker Powersports May 2016 - Nov 2018
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  • Tucker Rocky
    Customer Service Manager
    Tucker Rocky Oct 2011 - May 2016
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  • Tucker Rocky
    Customer Service Supervisor
    Tucker Rocky Oct 2005 - Jan 2010
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  • Tucker Rocky
    Customer Service Lead
    Tucker Rocky Feb 2005 - Oct 2005
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  • Tucker Powersports
    Customer Service Representative
    Tucker Powersports Jun 2000 - Feb 2005
    View

Jessica Flanagan Education Details

Frequently Asked Questions about Jessica Flanagan

What company does Jessica Flanagan work for?

Jessica Flanagan works for Texas Parks And Wildlife Department

What is Jessica Flanagan's role at the current company?

Jessica Flanagan's current role is Office Manager.

What schools did Jessica Flanagan attend?

Jessica Flanagan attended University Of North Texas.

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