bosun noun/ˈbəʊsn/an officer on a ship whose job is to take care of the equipment and the people who work on the ship.

L'Oreal Groupe-owned Aе̄sop is easily recognised for the beautiful fit-outs, the Resurrection handwash, and their elevated gestures (read: customer service). Their training team is amazing, and birthed my interest in the power of scent. The grassroots teams offer a genuine service, and a gentle customer-connection is core to the brand.I was one of a handful of brown faces despite Aе̄sop being on Kulin country for 40 years. I expect to see the shades of brown faces to increase as part of their Reconciliation Action Plan process, I watch that space eagerly.

I assured the grandfathering of Foxtel/Telstra voice and data services (HFC-L) to the Hybrid Fibre Coaxial (HFC) technology for use on the nbn network. I personally managed Telstra CEO to nbn Co. CEO escalations, and was afforded a direct pathway to Telstra Continuity workforce and technician dispatch.I reduced Aged HFC-L incidents from 41% (154 of 380 open incidents, oldest 100 days) to 26% (58 of 225 open incidents, 40days old) over 8 months, and drove down CEO-to-CEO escalations from 14 per month to 0 by robust networking and sight seeing, hiring my weakness, and ally-building in service delivery partners.